Service Technician Service Writer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Personable customer service professional offering over 15 years of experience resolving account and service concerns for retail customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Effective Customer Service
  • Relationship and Team Building
  • Conflict Resolution
  • Effective Mentoring
  • Basic Automotive Repairs
  • Client Relations and Retention
  • Training and Coaching
  • Storytelling
  • Account Management
10/2022 to Current
Curriculum Facilitator The Reformation Bond, CO,
  • Effectively deliver evidence-based curricula for program participants, reinforcing age-appropriate language and medically accurate instructional strategies.
  • Assist the Community Outreach & Mobilization Coordinator in identifying and securing middle and high schools, alternative schools, and community based sites to host TPP educational programming for project youth.
  • Coordinate strengths-based youth development activities, which include the following: skits and role plays, role model presentations, and referrals to community resources.
  • Employ trauma-informed educational practices.
  • Ensure that program activities remain inclusive, promote cultural and LGBTQ sensitivity and enforce anti-harassment protocols.
  • Enter enrollment forms, classroom attendance and fidelity monitoring logs into program database on a daily/weekly basis.
11/2021 to 09/2022
Store Manager Stericycle Clinton, IL,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
03/2016 to 10/2020
Youth Coordinator First Citizens Bank New York, ,
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Used calm, positive and encouraging approach with youth.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Directed activities to foster social and emotional development for at-risk youth.
  • Directed activities to promote growth in mental, emotional and educational areas.
03/2021 to 11/2021
Service Technician & Service Writer MarketSource City, STATE,
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
  • Conferred with customers to understand service needs and write up accurate orders.
02/2020 to 03/2021
Authorized Mobile Recall Installer Tire Kingdom City, STATE,
  • Identified problems during daily work inspections and addressed concerns with airbag recalls.
  • Carefully followed airbag recall's written and verbal instructions in regards to each day's duties and assignments.
  • Used tools such as hand tools, electronic drills and electronic scanners to perform repairs and troubleshooting duties.
  • Conducting pre-inspections to keep trucks reliable and well-maintained.
  • Performed scheduled inventory counts and supply audits.
01/2020 to 02/2020
Assisant Manager Premier Rental Purchase City, STATE,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Communicated sales targets and worked with associates to enhance revenue numbers and promotional techniques.
  • Wrote service orders, accepted payments and updated customer accounts.
08/2018 to 12/2019
Certified Recall Specialist Rent-A-Center City, STATE,
  • Assisted customers with setting appointments, and arranging vehicle pick-up at other locations
  • Communicated with management when customer issues escalated and worked to find resolutions
  • Door to door canvassing, explaining recall procedures & process
  • Responded to all customer inquiries thoroughly and professionally
04/2011 to 08/2018
Assistant Store Manager Walmart Supercenter City, STATE,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Trained staff on operating procedures and company services
  • Supervising, coaching and training 10 coworkers

I am proud to have help lead our team to prevent closure to a location, causing them to continue business there and instead, remodel the location.

08/2009 to 01/2010
Account Manager Company Name City, State,
  • Recorded each delivery using proper paperwork before leaving warehouse
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Delivery and set up of merchandise
07/2006 to 08/2009
Lead Assistant Manager Company Name City, State,
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Customer service by dealing with complaints, organizing stock and answering customer questions
  • Advanced to keyholder and assistant manager-in-charge in manager's absence
Education and Training
Expected in 10/2012
Piper High School - Sunrise, FL,
Activities and Honors
  • Three-time published author
  • #1 New release book on Amazon

I enjoy cooking with my family while inviting friends over with their families for dinner.

I also enjoy bike riding, writing to inspire and help uplift others.


Parent Leadership Training Institute-Sunrise, Fl | Certified Parent Leader

Family And Community Services, 06/2020

Resident Leadership Academy-Sunrise, Fl | Certified Resident Leader

City of Sunrise, Fl., 2020

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Piper High School
Job Titles Held:
  • Curriculum Facilitator
  • Store Manager
  • Youth Coordinator
  • Service Technician & Service Writer
  • Authorized Mobile Recall Installer
  • Assisant Manager
  • Certified Recall Specialist
  • Assistant Store Manager
  • Account Manager
  • Lead Assistant Manager
  • GED