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service technician ii resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Studious Service Technician offering 14 years of extensive experience in leading and managing. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.

Skills
  • Fluent in English & Spanish
  • Strong customer service skills
  • Well versed in Microsoft Word, Excel & Outlook
  • Excellent communication & writing skills
  • Efficient time management skills
  • Good administrative & management skills
  • Automotive & Bus equipment knowledge
  • Safety and compliance
  • Customer Relationship Management
Education
Polytechnic High School Sun Valley, CA, Expected in 12/2005 High School Diploma : - GPA :
Apartment Association Greater Los Angeles , Expected in 05/2006 Certificate : Certified Resident Manager - GPA :
AC Delco Glendale, CA, Expected in 01/2015 Certificate : Engine Performance Computer Controls & Ignition Sy - GPA :
AC Delco Glendale, CA, Expected in 08/2014 Certificate : Evaporative Emissions Controls - GPA :
AC Delco Glendale, CA, Expected in 08/2014 Certificate : Electronic Brake & Chassis Controls - GPA :
AC Delco Glendale, CA, Expected in 05/2014 Certificate : HVAC Control System Operation & Diagnostics - GPA :
AC Delco Glendale, CA, Expected in 10/2014 Certificate : Advanced Body Control System Electrical Diagnostic - GPA :
Long Beach City College Long Beach, CA Expected in 04/2014 Certificate : Cylinder Safety Inspection Training - GPA :
KPA LLC Lafayette, CO, Expected in 05/2016 Certificate : DOT Hazardous Materials Training - GPA :
ASE , Expected in 04/2017 Certificate : Refrigerant Recovery & Recycling - GPA :
ASE , Expected in 01/2016 Certificate : Automobile Service E-Learning Program - GPA :
Work History
Cb Richard Ellis - Service Technician II
Beaumont, TX, 01/2020 - Current
  • Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
  • Installed new vehicle systems and components in response to service orders, VFN's actions and manufacturer instructions.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Documented all changes and actions in computer-based tracking system.
  • Inspected equipment to diagnose operational issues.
  • Facilitated maintenance team training procedures to align with company standards.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
Niagara Bottling - Maintenance Manager
Pleasant Prairie, WI, 06/2013 - 12/2019
  • Managed daily operations, including employee performance, preventive maintenance and safety.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Rolled out improved training programs for maintenance employees.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, diagnostic and repair techniques.
  • Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
  • Managed efficient teams of up to 8 employees.
  • Managed a fleet of 20 buses total, 7 EZ Riders El Dorado & 13 Cutaways
Universal Forest Products, Inc. - Cycle Counter
Thornton, CA, 04/2012 - 05/2013
  • Provided subject matter expertise to different warehouse departments and assisted with areas such as shipping, receiving and general housekeeping to maintain efficient operations.
  • Completed daily cycle counts of products, components and raw materials.
  • Reported discrepancies and shortages to help keep line on-track.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
Jerry Seiner South Jordan - Lube Technician
South Jordan, UT, 06/2006 - 01/2009
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Greeted customers and answered questions about oil changes and other services.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Conducted vehicle inspections and recorded results in database to comply with vehicle inspection requirements.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.

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Resume Overview

School Attended

  • Polytechnic High School
  • Apartment Association Greater
  • AC Delco
  • AC Delco
  • AC Delco
  • AC Delco
  • AC Delco
  • Long Beach City College
  • KPA LLC
  • ASE
  • ASE

Job Titles Held:

  • Service Technician II
  • Maintenance Manager
  • Cycle Counter
  • Lube Technician

Degrees

  • High School Diploma
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate

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