Dynamic Service Technician with 20 years of experience in service-oriented roles. Skilled in scheduled, emergency and preventive maintenance and repairs. Known for best-in-class work and reliability.
Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills. Dependable Service Technician offering aptitude for fostering client loyalty and maintaining positive service and efficiency. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions.
Skills
Nurse Call Systems, Fire Alarm Panel, Telephone Systems, Door & Access Control, Camera Systems equipment expertise.
Expertise in installations regarding all systems above.
Troubleshooting and analysis regarding all systems above.
Client relationship management.
Preventive maintenance.
Troubleshooting skills.
Experience
05/2018 to 04/2021
Service TechnicianTrane Technologies – Maitland, FL,
Tracked all changes and actions in computer-based documentation system.
Offered repair or service options to help customers make decisions.
Developed preventive maintenance procedures and schedules for all on-site equipment.
Tested components, assemblies and systems to diagnose problems.
Serviced and repaired equipment according to manufacturer guidelines.
Installed new systems and components according to service orders and manufacturer instructions.
Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
Facilitated new team member training on service processes to increase productivity.
Assessed and identified issues and quickly resolved to restore functionality.
Monitored installations to maintain compliance with local codes and industry best practices.
Completed daily appointment schedule to drive quality and timely service.
Trained new team members to meet quality and efficiency standards for each project.
Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
05/2009 to 05/2019
Service TechnicianTrane Technologies – Metairie, LA,
Tracked all changes and actions in computer-based documentation system.
Offered repair or service options to help customers make decisions.
Developed preventive maintenance procedures and schedules for all on-site equipment.
Tested components, assemblies and systems to diagnose problems.
Serviced and repaired equipment according to manufacturer guidelines.
Installed new systems and components according to service orders and manufacturer instructions.
Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
Achieved customer satisfaction rating of 100% exceeding corporate targets.
Streamlined preventive maintenance repair processes to support timely completion.
Facilitated new team member training on service processes to increase productivity.
Assessed and identified issues and quickly resolved to restore functionality.
Monitored installations to maintain compliance with local codes and industry best practices.
Completed daily appointment schedule to drive quality and timely service.
Inventoried required material, tools and equipment to record product on-hand or to be ordered.
Installed complete systems at new residential and business construction sites.
Trained new team members to meet quality and efficiency standards for each project.
Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
06/2004 to 02/2009
Service TechnicianTrane Technologies – Milwaukee, WI,
Tracked all changes and actions in computer-based documentation system.
Offered repair or service options to help customers make decisions.
Developed preventive maintenance procedures and schedules for all on-site equipment.
Tested components, assemblies and systems to diagnose problems.
Serviced and repaired equipment according to manufacturer guidelines.
Installed new systems and components according to service orders and manufacturer instructions.
Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
Achieved customer satisfaction rating of 100% exceeding corporate targets.
Setup and operated mechanical and manual servicing equipment.
Streamlined preventive maintenance repair processes to support timely completion.
Facilitated new team member training on service processes to increase productivity.
Assessed and identified issues and quickly resolved to restore functionality.
Completed daily appointment schedule to drive quality and timely service.
Installed complete systems at new residential and business construction sites.
Trained new team members to meet quality and efficiency standards for each project.
Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
Education and Training
Expected in 03/2020
Certificate: Nurse Call Systems Jeron - Chicago, IL, GPA:
Expected in 06/2017
Certificate: Fire Alarms Notifier - Evansville, IN, GPA:
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