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service technician resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Tech with proven history of testing and evaluating commercial equipment to offer expedient resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and client communication. Accomplished facilities Director with experience managing and motivating maintenance professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture with 40+ years of management experience.

Accomplishments
  • Upon employment at Jo Co Mental Health I started with 2 maintenance staff with minium skills, 97% of repairs were done by outside purchase service's, I trained and expanded the maintenance team of up to 15 highly skilled maintenance staff members resulting in less than 5% outside purchase service expenditures, the department was responsible for up to 500.000 sq ft of commercial bldgs both owned and leased including up to 20 acres of grounds and parking lots all of which was maintained and repaired by the maintenance staff 24/7 both quickly and professionally.
  • USAF veteran with an Honorable Discharge 1979-1985
  • Lenexa office Hobart ServiceTop tech for 2020 for revenue produced and 2% call back exceeding expectations even during the pandemic of 2020
  • Owner/operator of 2 successful small business's for over 30 years
Skills
  • Hand and power tool knowledge
  • Residential and commercial equipment knowledge
  • Equipment operational component repair
  • Commercial kitchen equipment installation knowledge
  • Preventive and Reparative Maintenance
  • Power Tool Proficiency
  • Hand Tool Expertise
  • Electrical Installation and Repair 5 vac/dc to 440 vac
  • Troubleshooting and Diagnostics
  • Mechanical Aptitude
  • Auto mechanics
  • Testing and evaluation
  • Safety and compliance
  • Project Management
  • Plumbing existing and new installation
  • Customer Relationship Management
  • Troubleshooting ability
  • Diagnostics skills
  • Construction management
  • Roofing
  • HVAC systems
  • Blueprints and schematics
  • 40+ years of customer service/satisfaction
  • Commercial and residential construction
  • Steam heat, pneumatics and hydraulics
Work History
12/2018 to Current Service Technician Trane Technologies | Plainview, NY,
  • Installed new cooking and warewash equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
04/2018 to 12/2018 Maintenance Mechanic Del Monte Foods | Pittsburgh, PA,
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Maintained production and operation equipment by troubleshooting breakdowns and performing preventive maintenance, including repairs and safety inspections.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
02/1990 to 06/2015 Director of Facilities Busch's, Inc. | Rochester Hills, MI,
  • Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
  • Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
  • Coordinated all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols.
  • Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
  • Operated with multiple competing deadlines and interests, confidently managing all variables simultaneously.
  • Maintained and kept meticulous records on facility operating budgets, including expenditures, gains and projections.
  • Oversaw vehicle fleet maintenance and coordinated upkeep and service schedules with regularity and consistency.
  • Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
  • Implemented trainings and maintained documentation for staff certifications.
  • Scheduled, directed and supervised external contractors in maintenance and upkeep of 5 buildings
  • Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
  • Supervised up to 15 employees, including scheduling, training and performance monitoring.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime. .
Education
Expected in 08/1980 to to GED | Mclouth High School, Mclouth, KS GPA:
Certifications
  • Hobart certifications for mixer/meatroom, bakery and warewash installation, operation and repair.

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Resume Overview

School Attended

  • Mclouth High School

Job Titles Held:

  • Service Technician
  • Maintenance Mechanic
  • Director of Facilities

Degrees

  • GED

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