service technician resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Experienced Marketer offering expertise in advertising and departmental coordination. Self-motivated athletic enthusiast with extensive experience in leadership positions and working with teams. Ability to manage time efficiently and work well under pressure. Skilled Researcher enthusiastic about supporting advancements in online research. Passionate about increasing knowledge to drive growth and needed improvements.

Hardworking customer service advocate with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Customer complaint Handling
  • Customer service excellence
  • Customer relationship Building
  • Manage customer accounts
  • Customer service delivery
  • Advise customers
  • Heavy equipment operations
  • Following instructions
  • Safety and compliance
  • Attention to detail
  • Cooking
  • Customer satisfaction
  • Delivery
  • Business Direction
  • Fast Paced
  • Merchandising
  • Quality
  • Team work
  • Sales
  • Social Media
  • Marketing Communications
  • Branding
  • Research methods
  • Bilingual
Work History
02/2021 to Current Service Technician American Reprographics Company | Columbus, OH,
  • Located and fixed tire flats with compounds or physical patches.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Helped mechanics with general maintenance work such as battery and oil changes.
  • Used shop machinery to balance tires and align vehicles for optimal performance.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
06/2019 to 04/2020 Customer Service Representative/Commercial Parts Driver Mennonite Home Communities | Lancaster, PA,
  • Daily responsibilities consisted of around-the-store maintenance, customer satisfaction and commercial deliveries.
  • Our main priority were the customers but we had to knock off a lot of truck delivery at the same time.
  • Fast-pace is a great way to describe the volume of work at our store.
  • Team work and following orders were also very important and was followed at all times.
  • Planned smooth vehicle routes to minimize delivery delays.
  • Ensured on-time deliveries in compliance with specified timeframes.
  • Met targets consistently by working hard and with strong attention to detail.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
07/2018 to 04/2020 CASHIER Marriott International | Muscatine, IA,
  • Facing and attending customers were done mainly everyday.
  • It's difficult to explain any other tasks made during this position but when it was busy, there was more done to reorganize the store and get it back to normal.
  • Animals were our priority, too.
  • Making sure everyone was safe when interacting with animals.
  • Assisted customers with finding things in store, answering questions and providing direction and service.
  • Engaged with customers through smiles and greetings, offering product information and providing selling suggestions.
  • Returned non-purchased products to shelves and performed general merchandising functions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
08/2016 to 09/2017 Fry Cook Raisin' Canes | City, STATE,
  • Maintained and operated standard cooking equipment including grills and deep fryers.
  • Took and completed fast food orders of customers in a timely manner.
  • Determined special requests from guests and prepared food accordingly.
  • Cleaned and disinfected food preparation areas, workstations, and equipment.
  • Ensured that food was stored at the proper temperature as required by food safety regulations.
  • Verified that prepared food met requirements for quality and quantity.
  • Read food order slips or received verbal instructions to properly prepare and cook food.
Expected in to to Graduate/Diploma | , , GPA:
Expected in to to High School Diploma | Oak Ridge High School, Conroe, TX, GPA:

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Resume Overview

School Attended

  • Oak Ridge High School

Job Titles Held:

  • Service Technician
  • Customer Service Representative/Commercial Parts Driver
  • Fry Cook


  • Graduate/Diploma
  • High School Diploma

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