LiveCareer-Resume

service technician resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dynamic Service Technician with 30+ years of experience in service-oriented roles. Skilled in scheduled, emergency and preventive maintenance and repairs. Known for best-in-class work and reliability.

Detail-oriented Service Tech offering demonstrated success diagnosing and testing equipment to address challenges and reduce downtime. Consistently acknowledged by management for expedient completion of service tickets and commitment to effective customer communication.

Reliable, hard working, clean Technician aiming to leverage knowledge of service order scheduling and project management to add immediate value to your team in Service Tech role. Expansive experience with power tools and maintenance equipment, as well troubleshooting tools, demonstrated over years in related roles.

Hardworking individual adept at diagnostics and repairs illustrated through years of Low-Voltage experience. Proactive and communicative with a strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.

Skills
  • Expertise in installations
  • Testing and analysis
  • Low Voltage component troubleshooting
  • Low Voltage equipment expertise
  • Power tool mastery
  • Mechanical abilities
  • Troubleshooting and analysis
  • Service ticket accuracy
  • Hand tool expertise
  • Diagnostics expertise
  • Client relationship management
  • Troubleshooting skills
  • Project oversight
  • Preventive maintenance
  • Data gathering and analysis
  • Technical documentation
  • Repair expertise
  • OSHA compliance
Experience
Service Technician, 04/2016 to Current
American Reprographics CompanyIndianapolis, IN,
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Provided information to customers regarding repair or service options.
  • Facilitated new team member training on [Type] and [Type] service processes.
  • Tested components, assemblies and systems to diagnose problems.
  • Mentored new employees on equipment operation and maintenance.
  • Monitored installations to ensure compliance with local codes and industry best practices.
  • Streamlined preventive maintenance repair processes to ensure timely completion.
  • Serviced and repaired [Type] equipment according to manufacturer guidelines.
  • Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses.
  • Gained equipment knowledge and expertise through research and repair experience.
  • Installed new Low Voltage systems and components according to service orders and manufacturer instructions.
  • Setup and operated mechanical and manual servicing equipment.
  • Performed service and maintenance tasks such as Firmware Updates, Communication Tactics and New Device implimentations.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Demonstrated in-depth understanding of company policies and products.
  • Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.
  • Assessed vehicles according to predetermined checklist of fluids, belts, leaks and other system components.
  • Repaired Low Voltage equipment in Commercial and Residential environment.
  • Adhered to all company and OSHA-defined protocols for workplace safety.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Inspected Low Voltage machinery and components to troubleshoot operations.
Operations Manager, 09/2013 to 04/2016
PetcoKaneohe, HI,
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with Multiple-person team to improve tracking and work issue logging.
  • Managed daily operations, including supervising multiple team members across [Number] locations.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Provided timely and budget-complying project management on multi-faceted issues.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Limited inventory discrepancies by creating online inventory system using [Software].
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Technician, 10/2010 to 08/2013
Health Alliance Of Hudson ValleyMontebello, NY,
  • Inspected and repaired program systems and components.
  • Tested components, assemblies and systems to diagnose problems.
  • Installed [Security,Fire, Access control and Surveillance Systems and Network equipment along with new and replacement parts.
  • Installed parts along production line in constant operation.
  • Organized, analyzed and prepared technical data reports.
  • Established comprehensive maintenance plans and oversaw repair work.
  • Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
  • Installed and maintained control systems and other technical components to complete equipment installations.
  • Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
  • Performed diagnostics, troubleshooting and evaluations on [Equipment].
  • Set up, configured and monitored safety equipment for use by technical personnel.
  • Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
  • Prepared operational reports and provided information to supervisors.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Managed quality control and maintained high level of customer satisfaction.
  • Monitored and logged all parts and devices used on each service call.
  • Organized, scheduled and assigned production work across team members for task balance.
  • Recommended corrective and preventative actions to boost product reliability.
Service Technician, 06/1995 to 04/2003
American Reprographics CompanyJacksonville, FL,
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Provided information to customers regarding repair or service options.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Setup and operated mechanical and manual servicing equipment.
  • Performed service and maintenance tasks.
  • Demonstrated in-depth understanding of company policies and products.
  • Adhered to all company and OSHA-defined protocols for workplace safety.
  • Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.
  • Repaired Security, Fire, Access Control, Survellance and Networking equipment in Commercial and Residential environments.
  • Streamlined preventive maintenance repair processes to ensure timely completion.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Mentored new employees on equipment operation and maintenance.
  • Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses.
  • Gained equipment knowledge and expertise through research and repair experience.
Education and Training
High School Diploma: , Expected in 05/1983 to Northeast High School - Clarksville, TN
GPA:
: , Expected in to Austin Peay State University - Clarksville, TN
GPA:
: , Expected in to ITT Technical Institute - Nashville - Nashville, TN,
GPA:
Accomplishments

Georgia Low Voltage License

Certified Alarm.com Technician

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Resume Overview

School Attended

  • Northeast High School
  • Austin Peay State University
  • ITT Technical Institute - Nashville

Job Titles Held:

  • Service Technician
  • Operations Manager
  • Technician
  • Service Technician

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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