service technician resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I am a hard-working person that completes my tasks. I am passionate about my work. I am an energetic, and motivated worker who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. I am also an accurate, assertive, and adaptable forklift driver who can effectively multitask in challenging situations and meet critical deadlines. Dependable professional with strong background. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance.
Skills
Team Building
Leadership
Fluent in [spanish]
Relationship Building
Problem Resolution
Verbal Communication
Customer Service
Maintenance and Repair
Quality Assurance
Task Prioritization
Education and Training
Conley Caraballo High School, Expected in ā āHigh School Diploma: - GPA:
Experience
Chenega Mios - Service Technician Mechanicsburg, PA, 12/2017 - Current
I started at Tesla in December 2017 as a Quality Inspector
My job consists of inspecting vehicles interior and exterior, checking for trim, door panels, primary seals to be properly seated
Exteriors consists of checking gaps, correct license plate bracket, window fits, belt moldings, and dents or paint mutilations
I also perform VDT (Vehicle drive Test)
VDT I would do test drives looking for any loose objects on the door panels, floorboards, A-pillars B-pillars
Also check for alignment, suspension noise or air leaks
In final confirmation, I would check the entire car, making sure all the interior matches the manifest, having the correct seats, door trims, decors, and trunk sills when needed
Exterior I would confirm the Tesla badge emblems
After matching the interior and exterior of the car to the manifest the vehicles are ready to go out to the customer
In 2019 my upper management requested us āinspectorā to do small repairs on the line to avoid writing up defects and achieve clean direct cars
Once a week a small group of us were sent to trim1 and trim2 tech training where we learned to remove front, rear facias, as well as interior
That little bit of training gave me enough knowledge to jump from final confirmation to INS and support repairs
I can catch and repair my own defects and my coworkers
In October 2021 I switched departments to Heavy repair
I started in the water zone where I learned to remove the interior trims to locate water leaks
When finding water leaks, the windshield and roof glass had to be removed and replaced after repairing the water leaks
Once I was more comfortable using hand tools and removing and installed trim, I was moved to heave repair where I learned to replaced battery packs, drive units, etc
I learned to adjust the body fit on the doors, hood to fenders, and trunk to quarter panel
When the opportunity is available, I volunteer to support service centers and work costumer's cars
Working on customer cars, we must be careful about replacing or making repairs.
Bionano Genomics, Inc. - VST San Diego, CA, 06/2014 - 08/2016
Learned more about communication
Learned more about working with others
I started working at Royal Ambulance part time and as a second job
I was a VST (Vehicle Service Technician), my job was to restock the ambulance with the equipment the EMTs (Emergency Medical Technicians) were going to need for each day
If the rig needed to check out and if I did not have the tools I would drive it to Penske, the regular mechanic
Otherwise, I checked the oil, coolant or replaced window wipers
I was a shipper, this position consisted of using a computer to match the addresses of orders being shipped, once the orders were shipped, I would build a pallet of boxes to load the UPS trailer
I also shipped FedEx orders that were meant to be put in the system manually
As I worked my way up, I was taught to load special orders such as for Old Dominion, UPS freight, FedEx freight, and Estes freight etc
Became a Lead
Gain a lot of warehouse experience
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Staged and sorted multiple types of products for loading.
Received deliveries, scanned packages and updated orders in internal database.
Updated inventory and production information using warehouse management systems and scanner guns.
Operated forklifts to fill or empty overhead spaces.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Used digital database to keep records of units and stock moved.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
RICHS - Forklift Operator City, STATE, -
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Communicated with supervisor and other warehouse staff to coordinate work.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Inspected lifts before use to prevent damage to goods.
Transported material to correct locations and documented inventory changes.
Reported safety and quality issues to management.
Tied and secured loads to prevent shifting or damage to items.
Operated power material handling equipment to accurately select and palletize loads.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Accomplishments
Led team to achieve weekly goal, earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Created highly effective new program that significantly impacted efficiency and improved operations.
Proudly rated by management as a leading performer.
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