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Service Technician Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dynamic Service Technician with 15 years of experience in service-oriented roles. Skilled in scheduled, emergency and preventive maintenance and repairs. Known for best-in-class work and reliability. Detail-oriented Technician offering demonstrated success diagnosing and testing equipment to address challenges and reduce downtime. Consistently acknowledged by management for expedient completion of service tickets and commitment to effective customer communication. Immediately and accurately processes paperwork and performs data entry upon completion of each job. Bilingual Service Technician versed in machinery, electronics and basic principles to perform job functions. Solid background diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations which may impact product performance. Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.

Skills
  • Troubleshooting and analysis
  • Mechanical abilities
  • Expertise in installations
  • Power tool mastery
  • Diagnostics expertise
  • Vehicle component troubleshooting
  • Hand tool expertise
  • Shop tool equipment expertise
  • Testing and analysis
  • Troubleshooting skills
  • Preventive maintenance
  • Client relationship management
  • Worksite preparation
  • Troubleshooting and diagnostics
  • Knowledge of industry best practices
  • Following safety practices
  • Estimating abilities
  • Taking precise measurements
  • Component repairs
Experience
12/2020 to Current Service Technician Belton | Brockton, MA,
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Provided excellent services for customers by following up on issues, safety and correction.
  • Setup and operated mechanical and manual servicing equipment.
  • Tested components, assemblies and systems to diagnose problems.
  • Assessed fluids, belts, leaks and other system components of vehicles according to checklist.
  • Worked with chemicals and solutions safely to meet protocols and OSHA standards.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
01/2017 to 01/2020 Service Technician Belton | Brookfield, CT,
  • Offered repair or service options to help customers make decisions.
  • Tracked all changes and actions in computer-based documentation system.
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Setup and operated mechanical and manual servicing equipment.
  • Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
  • Worked with chemicals and solutions safely to meet protocols and OSHA standards.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
  • Facilitated new team member training on service processes to increase productivity.
  • Adhered to company and OSHA-defined protocols to promote workplace safety.
  • Tested components, assemblies and systems to diagnose problems.
  • Assessed fluids, belts, leaks and other system components of vehicles according to checklist.
  • Completed daily appointment schedule to drive quality and timely service.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Executed prescribed repair plans on in-situ machinery without disrupting operational capacities of assigned equipment.
12/2014 to 12/2017 Automotive Technician Cox Enterprises | Shakopee, MN,
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Detected combustible gas and refrigerant leaks using special instruments.
  • Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Kept detailed records of all repairs, labor involved and parts used.
  • Monitored shop equipment to maintain safe working condition.
01/2009 to 08/2012 Certified Master Technician Ciocca Dealerships | Flemington, NJ,
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Maintained certifications and training regarding changes in various models of equipment.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Detected combustible gas and refrigerant leaks using special instruments.
  • Monitored shop equipment to maintain safe working condition.
  • Assisted drivers by safely directing vehicle backward to position correctly.
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Kept detailed records of all repairs, labor involved and parts used.
  • Attended all safety and training meetings to learn techniques to avoid injuries and mishaps.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Connected electrical wiring to control panels and electric motors.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
Education and Training
Expected in 01/2004 Associate of Arts | Automotive Mechanics Universal Technical Institute of California Inc, Rancho Cucamonga, CA GPA:
Expected in 01/2001 Associate of Arts | Music Santa Monica College, Santa Monica, CA GPA:
Additional Information

I have held a great clientele relationship through service advising and preventive care maintenance measures.

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Resume Overview

School Attended
  • Universal Technical Institute of California Inc
  • Santa Monica College
Job Titles Held:
  • Service Technician
  • Service Technician
  • Automotive Technician
  • Certified Master Technician
Degrees
  • Associate of Arts
  • Associate of Arts

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