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Service Technician Resume Example

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SERVICE TECHNICIAN
Summary
I am a skilled technician with superb problem solving and multi-tasking skills. I am a Self-directed and motivated worker with 10yrs experience in the Transportation industry in various positions. My background is in troubleshooting technical issues and training customers on proper operation of equipment. Highly dependable and take pride in the company I work for and the products I represent.
Highlights
  • Exceptional multi-tasker
  • Motivated team player
  • Excellent communication skills
  • Time management
  • Willing to travel
  • Ability to communicate highly technical issues in a easy to understand manner
  • Quick response and reply to all customer inquiries
  • Exceptional customer service skills
  • 9yrs experience in a training position.
  • 3yrs experience Automotive repair
  • Earned ASE certifications in Steering and Suspension, Brakes, HVAC, and electrical.
  • Able to work effectively and independently with minimal supervision
Accomplishments
ASE Certifications in Steering and Suspension, Brakes, Electrical and HVAC
Completed Electronics Manufacturing Sciences "Science of Soldering" electrical soldering training course
Increased customer response time top customers in my area.
Improved Luminator LTG product rating at Gillig Inc which is top 3 bus OEM in North America.
Contributed to new and existing Luminator Bus/Rail product development as well as content included in maintenance training manuals.
Experience
05/2007 to 07/2009
Service TechnicianAmerican Dishwashing Systems － Dallas, TX
  • Troubleshot equipment issues following installation.
  • Repaired Dishwasher and Chemical delivery system components.
  • Attached electrical wiring to properly connect components.
  • Interpreted blueprints of electrical layouts and building plans during installations.
  • Identified and repaired faulty commercial dishwashing hardware.
  • Completed logs and reports according to established policies and procedures.
  • Trained customers on proper operation of commercial dishwashing equipment.
  • Delivered and set up commercial dishwashing equipment.
  • Coordinated the work of multiple contractors.
  • Drilled holes for wiring in wall studs, joists, ceilings and floors for different types of dishwasher installation.
  • Fed cables through access holes, roof spaces and cavity walls for installation of commercial dishwashers.
01/2005 to 05/2007
Trainer/installerArtlux － Plano, TX
  • Determined the best location for customer purchased equipment install.
  • Drilled holes for wiring in wall studs, joists, ceilings and floors.
  • Completed logs and reports according to established policies and procedures.
  • Diagnosed and repaired hardware, software and system issues.
  • Trained customers on proper operation of Spray on Bedliner equipment.
  • Assembled all spray on Bedliner equipment including spray booth and exhaust fans.
  • Provided Technical support via cell phone or onsite visit for customers after installation and training were complete.
  • Provided technical consultation for sales department.
07/2003 to 01/2004
Service TechnicianFirestone － Rowlett, TX
  • Completed preventative maintenance on Foreign and Domestic vehicles.
  • Isolated faults in units and components.
  • Completed logs and reports according to established policies and procedures.
  • Repaired malfunctioning system components.
  • Programmed and troubleshot devices following installation.
  • Calibrated and monitored devices following installation.
  • Performed front end alignments on foreign and domestic vehicles.
  • Serviced engine and transmission components.
  • Performed computer diagnostics on foreign and domestic vehicles.
Sr. Customer Support TechnicianPlano, TX
  • Resolved an Mulitpletechnical inquiries each day.
  • Calibrated and monitored LED Destination Sign controlling devices.
  • Programmed and troubleshot LED Destination Sign controlling devices.
  • Recommended system-level hardware and software for LED Destination sign installations.
  • Ran cables and connected receivers for LED Destination signs.
  • Repaired malfunctioning system components.
  • Increased customer response time for repairs in a report generated by Gillig manufacturing Corp.
  • Installed Destination Sign systems.
  • Interpreted blueprints of electrical layouts of Public Transportation Bus for destination sign installations.
  • Drilled holes for wiring in wall studs, joists, ceilings and floors of public transportation bus for destination sign installation.
  • Identified and repaired faulty Destination sign software and hardware.
  • Completed logs and reports according to established policies and procedures.
  • Diagnosed and repaired hardware, software and system issues.
  • Perform LED Destination Sign Maintenance training for various public transportation agencies in North America over proper maintenance and operation of 3 different models of LED destination sign systems.
  • Provide 24hr technical support for transit agencies in the western United States and Canada.
  • Provide onsite technical support to hundreds of customers in the western United States and Canada.
  • Provide service and technical support for LED destination signs mounted in Light Rail Cars, Heavy RailCars, public and private transit buses.
  • Consult with sales department to assist them with Sales of LED destination signs and components.
  • Consult with engineering department to make improvements on the design of current and future LED destination sign systems.
  • Perform testing of newly developed software and firmware for LED Destination sign systems.
  • Attend sales conferences to promote LED destination sign products and assist with sales.
Education
2002
High School DiplomaLake Highlands High School － Dallas, TX
2003
Associate of Applied Science: Business management and automotive repairWyoming Technical Institute － Laramie, WYBusiness management and automotive repair
Skills
Automotive repair, blueprints, cables, Excellent communication, hardware, conferences, consultation, customer service skills, delivery, electrical wiring, hr, HVAC, access, policies, Quick, repairs, Sales, supervision, team player, Technical support, phone, Time management, transmission, Transportation, wiring
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Resume Overview

Companies Worked For:

  • American Dishwashing Systems
  • Artlux
  • Firestone

School Attended

  • Lake Highlands High School
  • Wyoming Technical Institute

Job Titles Held:

  • Service Technician
  • Trainer/installer
  • Sr. Customer Support Technician

Degrees

  • High School Diploma
    Associate of Applied Science : Business management and automotive repair

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