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service technician resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 14 plus years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.

Skills
  • Component Troubleshooting
  • Verbal and Written Communication
  • Diagnostics Expertise
  • Operating Test Equipment
  • Customer service
  • Management
  • Sales
Experience
04/2009 to Current Service Technician Avidex | San Diego, CA,
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Kept records of parts and equipment used in projects to update inventory.
  • Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed scheduled appointments on time to drive quality service.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Trained new team members on service processes to increase productivity.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Installed new components or replaced defective parts to restore functionality.
  • Conducted service appointments to diagnose and fix problems.
02/2008 to 12/2008 Quality Control Inspector Boston Dynamics, Inc. | Waltham, MA,
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Marked materials with grade or acceptance status.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Read blueprints and manuals to determine test procedures or adjustment methods.
08/1995 to 02/2008 Business Owner/Operator Farmers Insurance Group | Chicago, IL,
  • Kept records for production, inventory, income and expenses.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Set pricing structures according to market analytics and emerging trends.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Took care of escalated customer concerns to increase satisfaction.
02/1999 to 08/2004 Farmers Insurance Agent Farmers Insurace | City, STATE,
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Researched insurance plans to find good options for clients' needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Achieved repeat business and referrals through personalized services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
Education and Training
Expected in 05/1987 to to Associate of Science | Funeral Service And Mortuary Science Mid America , Jeffersonville Indiana , GPA:

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Resume Overview

School Attended

  • Mid America

Job Titles Held:

  • Service Technician
  • Quality Control Inspector
  • Business Owner/Operator
  • Farmers Insurance Agent

Degrees

  • Associate of Science

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