Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dependable Service Technician offering aptitude for fostering client loyalty and maintaining positive service and efficiency. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions. Proficient phone and internet Installer offering 20 years of field experience focused on customer satisfaction. Strong mechanical and technical skills with good eye for detail. Versed in diagnosing and repairing issues with current systems and installing new systems. Detail-oriented service technician offering demonstrated success diagnosing and testing equipment to address challenges and reduce downtime. Consistently acknowledged by management for expedient completion of service tickets and commitment to effective customer communication. Immediately and accurately processes paperwork and performs data entry upon completion of each job.

  • Mechanical abilities
  • Power equipment expertise
  • Hand tool expertise
  • Expertise in installations
  • Testing and analysis
  • Diagnostics expertise
  • Preventive maintenance
  • Fiber Splicing
  • Copper Cable Splicing
05/2021 to Current Customer Service Technician Compliant Healthcare Technology | Nashville, TN,
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Documented customer installation and upgrade procedures to maintain organizational records.
  • Maintained hardware inventory accessibility to fulfill common requests for service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Listened to client concerns and asked questions to better understand needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
02/2001 to 05/2021 Service Technician West Liberty Foods | West Liberty, IA,
  • Offered repair or service options to help customers make decisions.
  • Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
  • Adhered to company and OSHA-defined protocols to promote workplace safety.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Tested components, assemblies and systems to diagnose problems.
  • Installed complete systems at new residential and business construction sites.
  • Completed daily appointment schedule to drive quality and timely service.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Applied knowledge of carpentry and general construction to complete attractive finish work.
  • Conducted tests on fiber optic cables and corrected faults.
  • Performed splicing, bonding, grounding and terminations of cables.
  • Used all tools, equipment and instruments safely and accurately.
  • Operated at heights of up to 40 feet and regularly bent, reached or crouched to complete work.
  • Answered normal and after-hours service calls.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Anticipated and analyzed common connectivity workflow problems.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Supported new phone system installs, providing training and configuration and accomplishing 100% end-user training.
  • Maintained clean tools, test equipment, and work motor vehicles.
  • Inventoried required material, tools and equipment to record product on-hand or to be ordered.
  • Provided excellent service and attention to customers when face-to-face or through phone
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Advised teammates on installation, expansion and logistics for optimum installations and upgrades.
  • Completed work order installations according to regulatory codes, requirements and safety guidelines.
  • Monitored physical cable and wire equipment for telecommunications devices to repair power supply, fiber optic and wire distribution systems or accompanying cabinets.
04/1995 to 02/2001 Machine Operator Guest Services, Inc. | Wakulla Springs, FL,
  • Calibrated each machine at beginning and end of each shift.
  • Evaluated materials for quality and sorted parts and final products.
  • Identified machinery issues and repaired parts to keep equipment up and running.
  • Maintained correct temperature, levels and pressures on process systems and equipment.
  • Put completed products into packages and moved to staging locations.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
  • Operated, maintained and performed repairs on palletizers, binder stitching equipment, case (book cover) making equipment, and map folding machines.
10/1991 to 04/1995 Maintenance Supervisor Kentucky Central Life Insurance | City, STATE,
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Managed team of employees, daily progress reports and overall project planning.
  • Maintained clear and safe workspace area to meet OSHA standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Contacted vendors to procure equipment and tools to meet organizational demand.
  • Assisted team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Installed, aligned and balanced new equipment and supervised employees.
09/1986 to 05/1991 Accounts Receivable Clerk/ State Deferred Comp Mgr Company Name | City, State,
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Coordinated with clients and internal departments to resolve account discrepancies.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
  • Performed administrative tasks to support strategic initiatives.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Education and Training
Expected in 05/1984 High School Diploma | Bourbon County High School, Paris, KY GPA:
Activities and Honors

Commanding Officer of high School ROTC Unit

Former President of East Kentucky Telecom Pioneers

Former Chair of Troop 186 Board BSA

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School Attended

  • Bourbon County High School

Job Titles Held:

  • Customer Service Technician
  • Service Technician
  • Machine Operator
  • Maintenance Supervisor
  • Accounts Receivable Clerk/ State Deferred Comp Mgr


  • High School Diploma

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