Service Technician Resume Example
Entry-level Field Service Technician pursuing degree in business. True team player experienced in Automotive/Powersport service and working under extreme pressure. Brings diagnostic and mechanical skills and reputation for hard work. Trainable and eager to learn. Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. In addition a transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
City, State11/2017 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Kept shop and work station areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
City, State12/2015 - Current
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Answered roadside assistance calls for tows and other vehicle support.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Conducted efficient cargo transfers to maintain route schedules.
City, State01/2016 - 11/2018
- Planned most efficient routes for deliveries.
- Checked orders and routes before setting off on deliveries.
- Inspected truck's equipment before and after deliveries to identify damage.
- Clearly communicated with dispatchers and managers, giving updated information, including estimated times of arrival and latest road conditions.
- Answered roadside assistance calls for tows and other vehicle support.
- Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected vehicle before and after every trip and conducted minor repairs, including scheduled maintenance and damages.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
City, State01/2014 - 08/2014
- Completed rush deliveries on tight timetablesto satisfy customer needs.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
Electrical Installation and Repair
- Troubleshooting and Diagnostics
- Diagnostics skill
- Troubleshooting ability
- Service reports
- Testing and evaluation
- Safety and compliance
- Technical Writing
- Vehicle Inspection
- Installations and repairs
- Ticket writing
- Installing equipment
- Fluid Checks
- Multi-line phone talent
- Key holder experience
- Money handling abilities
- Warehousing functions
- Sales expertise
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Resume Overview
School Attended
- David Starr Jordan Senior High School
- Cal State Dominguez
Job Titles Held:
- Service Technician
- Tow Truck Operator
- Driver Technician
- FedEx Home Delivery Driver
Degrees
- High School Diploma
Accounting/Behavioral Science
