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Service Technician Resume Example

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SERVICE TECHNICIAN
Professional Summary

Meticulous Service Technician offering 6 years of maintenance, troubleshooting and repair experience combined with an aptitude for refrigeration. Hardworking and thorough with a passion for developing highly effective teams by mentoring technicians through empowering leadership.

Skills
  • Power tool proficiency
  • Troubleshooting and diagnostics
  • Service reports
  • Preventive and reparative maintenance
  • Schematics
  • Troubleshooting ability
  • Diagnostics skill
  • Customer service
  • Hand tool knowledge
  • Maintenance and repair
  • Safety and compliance
  • Customer relationship management
  • HVAC systems
  • Inventory management
  • Strong understanding of compliance issues and OSHA safety standards
  • Self-motivated
  • Strong verbal communication
  • Team leadership
  • Inventory oversight
  • Issue resolution
  • Staff management
  • Motivated team player
  • Creative problem solver
  • Excellent work ethic
  • Positive and friendly
  • People-oriented
  • Customer-oriented
  • Team building expertise
  • Natural leader
  • Strong client relations
  • Skilled problem solver
  • Personable
Work History
Service Technician / / Conn's - Houston, TX / 02.2018 - Current
  • Diagnosed and troubleshot problems, repairing and restoring refrigerators, washers, dryers, microwaves, ovens, electric & gas dryers to peak performance.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Assisted team members with troubleshooting and diagnostics.
  • Demonstrated increased knowledge of company products and equipment.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services on company issued van.
Service Technician / / A & E Factory Service - Houston, TX / 01.2014 - 01.2018
  • Assisted team members with troubleshooting and diagnostics.
  • Demonstrated increased knowledge of company products and equipment.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained findings to customers and outlined repair or service options.
  • Serviced refrigerator equipment to ensure expedient repair and minimal downtime.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Repaired and performed troubleshooting for refrigerator equipment.
  • Inspected equipment to diagnose operational issues.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
  • Requisitioned new supplies and equipment.
  • Followed standards and procedures to maintain safe work environment.
  • Accurately read, understood, and carried out written instructions.
  • Supported technicians in equipment maintenance and repair.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Maintained positive relationships with all customers.
  • Provided outstanding customer service.
  • Used schematic diagrams to plan work.
  • Lead Mentor of Team
  • Top Salesman of the year and month 
  • Top Performance award of the year

Service Technician / / Mr. Appliance - Houston, TX / 12.2012 - 12.2013
  • Repaired and performed troubleshooting for microwaves, dishwashers, washers, dryers & refrigerator equipment.
  • Demonstrated increased knowledge of company products and equipment.
  • Followed standards and procedures to maintain safe work environment.
  • Provided outstanding customer service.
  • Maintained positive relationships with all customers.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Inspected equipment to diagnose operational issues.
  • Assisted team members with troubleshooting and diagnostics.
  • Explained findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
  • Requisitioned new supplies and equipment.
  • Supported technicians in equipment maintenance and repair.
  • Used schematic diagrams to plan work.
  • Accurately read, understood, and carried out written instructions.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Serviced microwaves, washer, dryers, dishwashers & refrigerator equipment to ensure expedient repair and minimal downtime.
Maintenance Supervisor / / Copper Mill Apartments - Houston, TX / 08.2008 - 09.2012
  • 243 unit property.
  • Set up maintenance procedures.
  • Diagnosed and repaired plumbing and electrical problems.
  • Troubleshot and repaired A/C units.
  • Boiler repair.
  • Ordered supplies and maintained shop.
  • Issued work orders to staff and insured that work was completed in a satisfactory manner. 
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Established and documented protocols for preventive maintenance procedures.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Managed efficient teams of up to 4 employees.
  • Procured information from various vendors to ensure cost-effective purchasing.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Monitored priorities and liaised between maintenance team and management.
  • Maintained positive relationships with all customers.
  • Inspected machine parts for conformance to product specifications.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Followed standards and procedures to maintain safe work environment.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Used schematic diagrams to plan work.
  • Accurately read, understood, and carried out written instructions.
  • Provided outstanding customer service.
  • Coordinated and monitored vendor maintenance for large repairs.
  • Promoted shop safety by working in a safe manner.
Education
Wharton County Junior College - Wharton, TXA/C & Refrigeration Certificate - EPA Certified 1 & 11
Samsung - Carrollton, TX / 01.2020Samsung 600A Class
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Resume Overview

Companies Worked For:

  • Conn's
  • A & E Factory Service
  • Mr. Appliance
  • Copper Mill Apartments

School Attended

  • Wharton County Junior College
  • Samsung

Job Titles Held:

  • Service Technician
  • Maintenance Supervisor

Degrees

  • A/C & Refrigeration Certificate - EPA Certified 1 & 11
    Samsung 600A Class

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