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Service Technician Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dynamic Service Technician with 6 years of experience in service-oriented roles. Skilled in scheduled, emergency and preventive maintenance and repairs. Known for best-in-class work and reliability.

Skills
  • Alarm.com equipment expertise
  • Troubleshooting and analysis
  • Expertise in installations
  • Diagnostics expertise
  • RAL Fire alarm
  • Installer Alarm license DPS
  • HVAC card 2011
Education and Training
Heritage High School Provo, UT Expected in 07/2009 High School Diploma : - GPA :
Experience
United Site Services - Service Technician
Shorewood, IL, 01/2020 - Current

I provide world class customer service, with also giving customer opinions on the lastest invaded products that will make they're life more convenient.

Install and service alarm systems on a alarm.com platform.

  • 2 gig- GC2, Gc3 using 2 gig sensors, PIR, Glass break, dw10 door contacts, take over switch hardwire kit and none hard wire,. Flood sensor, and more. Smoke sectors and CO.
  • Honeywell- main take over cell module to monitor center and repair any system from door contact hardwire or wimdow.
  • IQ- very knowledgeable with this new system The IQ, and IQ2 panel using dsc and power G sensors to 345 honey well and 2 gig frequency.
  • Automation- thermostat 2 gig nest and alarm.com with my knowledge going to trade school for HVAC, garage lift master and go control, deadbolt yale,kwikset skill at chumming the door frame when door shifts to make deadbolt fluent, lights zwave light bolts working with the alarm.com camera to light switchs, and zwave devices.
  • Cameras- NVRs ethernet, DVR Hard wire b connect, EOP Switch alarm.com cameras v722w, indoor and doorbells sky bell, vivint, ring, arolo..

I also check my schedule week out and make sure I was stock, but also prepared myself for more service calls or install as I am on call with my company.

I am in charge of my inventory and my weekly self count that I would show the owner of the company via Excel sheet.

I order inventory on Mondays and pick up Tuesday from waves electronics or other vendors..

I would clean and check my company van and maintenance as needed and time permits.

I would also show up to the customer's home 15 minutes early at the schedule time, at times I will call the customer a day in advance to see if I could go earlier on first job so I would clear the schedule for the week for more calls to be put on the week.

I show my customers how to navigate the app and use cool features that will make their lives more convenient.

I show will show customers how to use their system and made sure they felt comfortable. I always clean up after myself to make sure no tools were left behind but also to treat customer's home as if it mine before showing how to use the system in full.

Alert360 - Alarm Technician
Corona, CA, 01/2018 - 12/2019
  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Instructed customers on device's proper use and maintenance.
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • Installed fire alarm panels and devices and programmed equipment.
  • Installed, tested and repaired fire alarm and control systems for commercial and residential projects.
  • Showed strong written and verbal communication skills to assist with quality control and device maintenance.
  • Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
  • Programmed and installed conventional and networked alarm monitors, including fire, security, cellular and digital communicator, CCTV and other entry installations.
  • Maintained certifications and technical knowledge to comply with system deployment, management and disposal standards.
  • Installed hardware components including ground faults and open circuits for low-voltage and 120 VAC wiring.
Alert360 - Alarm Technician
Houston, TX, 07/2016 - 03/2018
  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
  • Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Instructed customers on device's proper use and maintenance.
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • Installed fire alarm panels and devices and programmed equipment.
  • Installed, tested and repaired fire alarm and control systems for commercial and residential projects.
  • Showed strong written and verbal communication skills to assist with quality control and device maintenance.
  • Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
  • Achieved proper alarm operation by testing hardware, connections and signals.
  • Attained skill in installation of fire alarm and control systems for commercial and residential facilities.

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75Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Heritage High School
Job Titles Held:
  • Service Technician
  • Alarm Technician
  • Alarm Technician
Degrees
  • High School Diploma

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