Service Technician Resume Example

GMP FES/ITV Contracted Temp Position

• Provided phone support to technicians across the country servicing ITV ice machines
• Provided authorization for needed repairs done under warranty. Duties performed while running GMP FES service calls
  

• All functions listed under GMP Food Equipment Services plus:
• Resolved all issues efficiently and enhanced customer satisfaction ratings
• Grew business sales through effective cross-selling and exceptional customer service
• Forged and nurtured impactful relationships with customers to cultivate loyalty
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
• Upsold and closed customer sales by driving product benefits around client needs
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
• Demonstrated products and specific features at customer locations and special events
• Developed and implemented sales strategies to increase revenue
• Adapted sales techniques to specific clients and promoted products based on individualized client needs
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
• Followed up with customers during and after installations to verify satisfaction
• Developed strong rapport with customers and created positive impression of business
• Upsold customers by recommending accessories and promotions to increase revenue
• Recommended accurate and effective solutions to customers after identifying problems
• Responded to telephone and in-person requests for information
• Communicated with customers to understand needs and recommend appropriate solutions
• Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations
• Determined problem areas and resolved issues related to profitability and business objective achievement
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.