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Service Technician Resume Example

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SERVICE TECHNICIAN
Professional Summary

A dedicated, self starting, detailed oriented professional that will exceed all company standards and expectations. Experienced in many aspects of customer service including sales, technical service, management, and operations. Focused on maintaining and enhancing the company image. A team player dedicated to adding value to the workplace not only by performing well but through constantly seeking self development and a willingness to help develop those around me. In short, I'm not here just to do a job I'm here to help this company and those around me reach their full potential.

Work History
Service Technician, 07/2015 to CurrentAt Home Stores Llc, College Station , TX
  • Accurately and efficiently installed equipment, including refrigeration and cooking equipment.
  • Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
  • Installed and equipment and explained operation and routine maintenance protocols to customers.
  • Documented all changes and actions in computer-based tracking system.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Assisted team members with equipment troubleshooting and diagnostics.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Provided exemplary customer service on each field visit according to company guidelines.
  • Properly completed work reports for each field visit.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $2,000
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Attended training seminars, workshops, and team meetings to maximize technical knowledge.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
  • Discussed and recommended service options with customers and explained costs involved.
Interim Service Manager, 02/2019 to 04/2019United Site Services, Stamford , CT

GMP FES/ITV Contracted Temp Position

  • Provided phone support to technicians across the country servicing ITV ice machines
  • Provided authorization for needed repairs done under warranty. Duties performed while running GMP FES service calls
Sales Rep, Service Tech, General Manager, 07/2004 to 07/2015ITV Ice Makers, City , STATE
  • All functions listed under GMP Food Equipment Services plus:
  • Resolved all issues efficiently and enhanced customer satisfaction ratings
  • Grew business sales through effective cross-selling and exceptional customer service
  • Forged and nurtured impactful relationships with customers to cultivate loyalty
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Upsold and closed customer sales by driving product benefits around client needs
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Demonstrated products and specific features at customer locations and special events
  • Developed and implemented sales strategies to increase revenue
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Followed up with customers during and after installations to verify satisfaction
  • Developed strong rapport with customers and created positive impression of business
  • Upsold customers by recommending accessories and promotions to increase revenue
  • Recommended accurate and effective solutions to customers after identifying problems
  • Responded to telephone and in-person requests for information
  • Communicated with customers to understand needs and recommend appropriate solutions
  • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations
  • Determined problem areas and resolved issues related to profitability and business objective achievement
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Education
High School Diploma, 05/2003
South Lake High School - City, State
Certificate of Completion
Hoshizaki Ice Machine Yearly Field Service Seminar - City

2015-2019

Certificate of Completion
Manitowoc Ice Machines Yearly Field Service Seminar - City

2015-2019

Certificate of Completion
Manitowoc Ice Machines Yearly Field Service Seminar - City

2015-2019

Certificate of Completion
ITV Ice Machines Factory Service Seminar - City

2017

Certificate of Completion, 2005
Hoshizaki Ice Machines Factory Service Seminar - City

2013

Certificate, Master Life Coach (Pending)
Transformation Academy - City
Certificate, Certified Career Coach (Pending)
Transformation Academy - City
Certificate, Certified Business & Entrepreneur Coach (Pending)
Transformation Academy - City
Skills
  • Clear and effective communication
  • Gaining customer trust and building brand loyalty
  • Identifying customer needs and providing proper solutions
  • Basic computer skills
  • Problem solving
  • Upselling
  • Adapt to diverse groups
  • Relationship building
  • Excellent people skills
  • Team & Individual employee development
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • South Lake High School
  • Hoshizaki Ice Machine Yearly Field Service Seminar
  • Manitowoc Ice Machines Yearly Field Service Seminar
  • ITV Ice Machines Factory Service Seminar
  • Hoshizaki Ice Machines Factory Service Seminar
  • Transformation Academy

Job Titles Held:

  • Service Technician
  • Interim Service Manager
  • Sales Rep, Service Tech, General Manager

Degrees

  • High School Diploma , 05/2003
    Certificate of Completion
    Certificate of Completion
    Certificate of Completion
    Certificate of Completion
    Certificate of Completion , 2005
    Certificate , Master Life Coach (Pending)
    Certificate , Certified Career Coach (Pending)
    Certificate , Certified Business & Entrepreneur Coach (Pending)

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