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Service Technician Resume Example

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SERVICE TECHNICIAN
Summary

Multi-talented customer service representative with 20 plus years of retail management and customer service in boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • POS systems operations
  • Stock management
  • Issue resolution
  • Customer relations
  • Merchandising
  • Sales strategies
  • Store growth planning
  • Managing retail build outs
  • Driving business growth
  • Leadership development
  • Building brand awareness
  • Team management
  • Communications
  • MS Office
  • Coaching and counseling
  • Inventory management
  • Relationship development
  • Customer service
  • Team building
  • Loss prevention
  • Supervision
  • Opening and closing store
  • Staff development and training
  • Store Operating procedures
  • Shipping and receiving
  • Management
  • Sneaker product knowledge
  • Cash Handling
  • Relationship building
  • Merchandising
Experience
04/2020 to Current
Sanitation & Receiving SpecialistH-E-B － Pearsall, TX
  • Maintain the Store's cleanliness and safety with a sense of urgency and prioritization, including floors, windows, break rooms, and restrooms.
  • Maintain fulfillment of department hand wash sinks, such as paper towels, soap, sanitizer.
  • Clean and pick up trash and debris from flower beds and yard around the Store.
  • Uses H-E-B chemical program and correctly organizes/maintains stock in the maintenance room.
  • Empties and cleans trash receptacles throughout the store and each department.
  • Communicates maintenance needs, problems, or solutions to Store Leaders.
  • Works with/around customers; attending to their needs.
  • Receives/ensures the accuracy of incoming H-E-B / DSD loads.
  • Oversees wareroom activity; ensures SOP compliance. Ensures quality of incoming products; physically inspects packages and verifies code dates. Makes decisions based on established guidelines and standards.
  • Applies knowledge of vendor / Partner sales floor conditions; communicates to ensure compliance.
  • Ensures communication of vendor stock conditions/levels to appropriate parties. Ensures accuracy/completeness of incoming invoices and outgoing credits; research / resolves unusual billing issues with the appropriate party.
  • Communicates below-standard wareroom, cooler, and freezer conditions to Top Store management Use online tools to ensure vendors are giving consistent, timely credit on DSD merchandise.
  • Maintains paperwork file system for all departments.
  • Maintains a return goods station for all damaged products.
  • Maintains safety guidelines and Partner and vendor relations
  • Shelf-Edge and Customer Service Assistant
06/2019 to 02/2020
Service TechnicianEquipmentShare.Com Inc － Dilley, TX
  • Provided maintenance and repair for a variety of customer-and-company-owned heavy equipment machinery and aerial lifts.
  • Documented service, delivered equipment, perform functionally and safety tests, and spending time collaborating one-on-one with our customers.
  • Read and understood electrical schematics.
  • Champion safe job practices for repairing equipment, dismantling equipment to removing and replacing defective parts to maintain operability.
  • Trained other service technicians in documenting service repairs and job duties.
  • Calibrated devices to optimize performance and maintain the longevity of equipment.
  • Adhered to all company and OSHA-defined protocols for workplace and safety concerning chemicals and solutions.
  • Assessed vehicles according to a predetermined checklist of fluids, belts, leaks, and other system components.
12/2009 to 06/2019
Pastor, Campus Pastor, Youth Pastor, Church PlantUnited Methodist Church － McAllen, TX
  • Instructed all staff and volunteers in administering education materials, Annual Conference's children and youth regulations, social action, fellowship and pastoral care ministry programs.
  • Conveyed the church's mission and vision by planning and leading worship services, writing sermons and working with church leaders and staff.. Generated a new facility for worship and a community meeting center.
  • Cultivated professional relationships with various organizations, city officials, and community groups to conceptualize the importance of being a community working together.
  • Architected biblical stewardship when promoting congregational benevolence. Generated church executive team functions by clarifying goals and deploying tasks.
  • Brainstormed with church leaders, staff and ministry teams to achieve growth in the church by fostering a positive community impact.
  • Conducted special services like baptisms, weddings, and funerals. Generated community outreach programs, such as food bank, community Thanksgiving dinner to help supplement community needs and collaborated a reading program for grades K-5th grade to help improve reading scores and social skills.
  • Directed weekly youth meetings, special group events and overnight excursions.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Education and Training
07/1997
Associate of Science: Video And Radio Production New England Institute of Technology － East Greenwich, RI
Some College (No Degree)SMU Perkins School of Theology － Dallas, TX
Accomplishments & Other Jobs

EquipmentShare.Com

  • July 2020 H-E-B Store 620 Employee of the Month
  • 3-month promotion to Back-up Receiver Specialist @ H-E-B
  • Wounded Warrior Project Accomplishments.
  • Grew church membership 70% annually by building strong relationships throughout the community and by facilitating new member assimilation.
  • Named Associate of the Quarter" for exceeding all customer service goals.
  • Met monthly sales goals for 10 months straight.
  • Known as the City of Santa Rosa Pastor not just the local parish.
  • Revitalized an aging church that lost it's connection with the current generation into a thriving church in less than 5 months.
  • Church planter
  • Other jobs: United States Marine Corps Veteran, Assistant Manager at Footlocker, Manager at Lady FootLocker, Champs Sports Customer Service Representative, Sprint PCS Representative, JC Penny's Sales Associate, Mervyn's Seasonal Sales Associate, Inventory Control Supervisor @ Texas A&M CC Bookstore, Academy Sports and Outdoors Team Member, Frio County Tax Clerk, High-Q Tire Technician, Medical Records and Radiology Transporter, and Young Life Military Community Director Club Beyond
Interests
  • Youth Military Ministry
  • Youth & Young Adults Life Coach
  • Youth Volunteer Baseball Coach
  • United States Marine Corps Veteran
  • Food Bank Volunteer
  • Community and Church Volunteer
  • Youth & Young Adult Mentor
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Resume Overview

Companies Worked For:

  • H-E-B
  • EquipmentShare.Com Inc
  • United Methodist Church

School Attended

  • New England Institute of Technology
  • SMU Perkins School of Theology

Job Titles Held:

  • Sanitation & Receiving Specialist
  • Service Technician
  • Pastor, Campus Pastor, Youth Pastor, Church Plant

Degrees

  • Associate of Science : Video And Radio Production
    Some College (No Degree)

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