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Service Technician Resume Example

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SERVICE TECHNICIAN
Professional Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Work History
Health Essentials Inc. - Service TechnicianWestminster, CA08/2019 - Current
  • Clean equipment and keep it operating at peak performance.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Accurately and efficiently installed equipment, including Beds and Concentrators.
  • Documented all changes and actions in computer-based tracking system.
  • Inspected equipment to diagnose operational issues.
  • Demonstrated increased knowledge of company products and equipment.
  • Facilitated maintenance team training procedures to align with company standards.
Straub Distributing - Sales RepresentativeAnaheim, CA08/2018 - 08/2019
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Drove business development through proactive networking and relationship-building strengths.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Helped resolve client problems quickly with superior customer service.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
Health Essentials Inc. - Warehouse WorkerWestminster, CA03/2016 - 08/2018
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
La Mexicana - CashierChowchilla, CA06/2013 - 03/2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
Skills
  • Preventive and Reparative Maintenance
  • Customer Relationship Management
  • Troubleshooting and Diagnostics
  • Testing and evaluation
Education
06/2014Merced CollegeMerced, CABachelor of Business
06/2010Furman High SchoolMadera, CAHigh School
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Resume Overview

Companies Worked For:

  • Health Essentials Inc.
  • Straub Distributing
  • La Mexicana

School Attended

  • Merced College
  • Furman High School

Job Titles Held:

  • Service Technician
  • Sales Representative
  • Warehouse Worker
  • Cashier

Degrees

  • Bachelor of Business
    High School

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