Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Accomplishments
Resolved product issue through consumer testing.
Documented and resolved problems which led to customer satisfaction.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of three in the development of customer repair issues.
Skills
Project estimation and bidding
Power tool proficiency
Power chair component repair
Power scooter equipment knowledge
Service reports
Testing and evaluation
Mechanical aptitude
HVAC systems
Troubleshooting ability
Blueprints and schematics
Safety and compliance
Diagnostics skill
Work History
10/2012 to 05/2021
Service TechnicianDiebold Corp – Greenville, NC,
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Performed annual service visits and completed preventative maintenance on all systems.
Operated all hand tools and power equipment according to company safety procedures.
Investigated and corrected mechanical problems with machinery such as Hospital beds and Patient lifts.
Partnered with Nursing staffs to successfully complete projects within anticipated deadlines.
Reviewed technical documentation to complete equipment maintenance and repair.
Completed all installations per day through calling and being prompt.
Followed Dot and Material safety Data procedures to avoid injuries in field.
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Diagnosed equipment malfunctions by analyzing technical data using troubleshooting applications.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Investigated and troubleshot Patients product service issues weekly.
Installed new equipment and used equipment and explained operation and routine maintenance protocols to customers.
Successfully alleviated problem issues by using effective troubleshooting method.
Surpassed corporate goals by reaching 95% customer satisfaction rating in 8 hour timeframe.
01/2009 to 10/2012
Customer Service RepresentativeAlorica Inc. – Fort Myers, FL,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Contacted clients to verify account information and maintain accuracy, resulting in 90% increase in client satisfaction.
Met all customer call guidelines including service levels, handle time and productivity.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Managed timely and effective replacement of damaged or missing products.
Created and maintained detailed database to develop promotional sales.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
Promptly responded to inquiries and requests from prospective customers.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Handled concerns of customers in fast-paced environment] setting in coordination with solid team of two customer service associates.
Communicated professionally with colleagues, freelancers and clients.
02/2006 to 01/2009
Customer Service CashierRoche Bros – Westwood, MA,
Maintained customer satisfaction while handling product returns quickly and professionally.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked and organized merchandise in front lanes.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Counted money in drawers at beginning and end of each shift.
Maintained accurate system inventory by correctly inputting data changes.
Conducted inventory counts by adding each item in stock and documenting in Computer system.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record all transactions accurately and efficiently.
Checked identification for proof-of-age for alcohol and tobacco sales.
Lifted up to 60 pounds at once and used equipment like Hospital beds and fork lifts to move heavier loads and prevent injury when helping customers or restocking shelves.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Expected in 03/1987 to to
GED: Milwaukee Area Technical College - Milwaukee, WI GPA:
Expected in 06/1984 to to
High School Diploma: James Madison Academic Campus - Milwaukee, WI GPA:
Certifications
Certified Service Technician repairing power scooters
CMRT - Certified Maintenance and Reliability Technician
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.