service technician resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable and dedicated Guest Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with guest. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
A+ Customer Service
Mechanical abilities
Troubleshooting and analysis
Accurate money handling
Power tool mastery
Expertise in installations
Customer satisfaction
Service ticket accuracy
Guest relationships
Preventive maintenance
Excellent associate relations
Organizational skills
Knowledge of industry best practices
Inventory oversight
Following safety practices
Experience
Service Technician, 10/2016 - 08/2020 Diebold Corp – Hartford, CT,
Tracked all changes and actions in computer-based documentation system.
Developed preventive maintenance procedures and schedules for all on-site equipment.
Assessed and identified issues and quickly resolved to restore functionality.
Serviced and repaired equipment according to manufacturer guidelines.
Adhered to company and OSHA-defined protocols to promote workplace safety.
Streamlined preventive maintenance repair processes to support timely completion.
Monitored installations to maintain compliance with local codes and industry best practices.
Worked with chemicals and solutions safely to meet protocols and OSHA standards.
Facilitated new team member training on service processes to increase productivity.
Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
Achieved customer satisfaction rating of 95% exceeding corporate targets.
Tested components, assemblies and systems to diagnose problems.
Inventoried required material, tools and equipment to record product on-hand or to be ordered.
Completed daily appointment schedule to drive quality and timely service.
Trained 5 new team members to meet quality and efficiency standards for each project.
Sales Associate, 03/2015 - 10/2016 7-Eleven, Inc. – Simi Valley, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Assisted customers by finding needed pool items and checking inventory for items at other locations.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Processed orders through P.O.S. and coordinated product deliveries.
Sold various products by explaining unique features and educating customers on proper application.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Slot Floor Person, 03/2007 - 03/2015 Penn National Gaming – Hobbs, NM,
Provided timely checks on guest needs and brought requests.
Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Converted currency into requested combinations of bills and coins for patrons.
Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
Notified security department of identified or suspected illegal play activities and player behaviors.
Answered patron questions about gaming machine functionality and explained how to properly use devices.
Monitored payment of hand-delivered jackpots to verify promptness.
Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Slot Floor Person, 05/1999 - 08/2005 Penn National Gaming – Alton, IL,
Same as above.
Education and Training
: , Expected in 05/2010 - Boomtown University - Biloxi, MS, GPA: Status -
Energy of Leadership
Associate of Arts: Business Management, Expected in 05/1995 - Jefferson Davis Community College - Gulfport, MS, GPA: Status -
High School Diploma: , Expected in 05/1993 - Gulfport High School - Gulfport, MS GPA: Status -
Accomplishments
Recognized as Employee of the Month for outstanding performance and team contributions for The Next Apartments September 2018.
Team Member of the Quarter for Boomtown Casino 2010.
Recognized as Employee of the Month for Casini Magic 2000, 2003.
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