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Service Support Specialist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Education and Training
Monroe College Bronx, New York, Expected in 12/1992 Associate of Applied Science : Accounting - GPA :
Jessica
Claire
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Scheduling and calendar management
  • Event coordination
  • Data entry
  • CRM and office management software
  • Accounts payable and receivable
  • File and data retrieval systems
  • Report writing
  • Coordination
  • Computer skills
  • Leadership
  • Multitasking
  • Collaboration
  • Flexible
  • First Aid/CPR
  • Team building
  • Data management
  • Planning
Experience
Sartorius Sted Bio - Service Support Specialist
Hopkinton, MA, 02/2019 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Mentored new employees on procedures , policies and how to develop empathy, compassion and understanding to our most vulnerable population by remembering that we are always to meet them were they are at to help them understand that is a daily struggle, but each day is a good day to try to do over and get better and delivered constructive feedback to increase understanding of job duties.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Demonstrated high level of customer service by engaging clients and offering assistance with Mental Health, Housing, Employment and Clean and Comfort
  • Planned GVPHC meetings for 25 partners on a monthly basis and coordinated availability of conference rooms.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed daily operations within our Homeless clientele by supporting continuous delivery of excellent services and care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
Tarantino Properties - Property Manager
Lake Jackson, TX, 06/2017 - 01/2019
  • Conducted apartment tours for potential tenants and answered any questions.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Regularly updated asset management staff regarding leasing and property status.
  • Handled resident complaints and expedited all maintenance requests.
  • Updated tenant and unit information to keep current in housing database.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Disbursed petty cash to engineering staff and property personnel.
  • Coordinated maintenance and repair requests with Maintenance and Housekeeping department and contacted contractors for bid proposals.
  • Planned and conducted Tenants meetings on monthly basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Maintained accurate records of all correspondence with and from tenants.
  • Created and updated marketing materials for department programs and properties.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Collected monthly assessments, rental fees, deposits and courts and late fees payments.
  • Increased occupancy from 3% to 7% through dynamic marketing initiatives.
Bluegreen Resorts - Food and Beverage Manager
Broken Arrow, OK, 10/2009 - 05/2017
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 45 team members and fulfilled dining needs and desires of patrons.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Managed food and beverage operations for upscale urban hotels, including bar and restaurant service with relentless focus on hospitable and gracious guest services.
  • Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Oversaw Restaurant and Room Service food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Reduced food waste 75% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Oversaw meal preparation and monitored food handling to encourage safety.
Accomplishments

Regional Employee Performance of the Quarter 2019 and 2021

  • Exceeded sales goals by an average of 50% in 2014
  • Recognized as Employee of the Month 2013 for outstanding performance and team contributions.
  • Promoted from Supervisor to Manager, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended
  • Monroe College
Job Titles Held:
  • Service Support Specialist
  • Property Manager
  • Food and Beverage Manager
Degrees
  • Associate of Applied Science

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