- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Logical and results-driven IT Specialist utilizing critical thinking with a creative mindset. Experienced in collaboration and solutions-oriented problem-solving. Committed to high standards of user experience, usability and speed within established company and security parameters. Excellent reputation for resolving problems and improving end user satisfaction using a methodical approach.
Circle K Stores, Inc. – Kingsville, OH,
- Engaged in complex hardware/software modifications.
- Performed tasks according to enterprise-wide planning.
- Thoroughly test, implement, and provide comprehensive support to other areas within the company.
- Orders, configures, maintains and returns PC equipment, including
Inventory - Performed installation and maintenance of desktop/laptop computer
systems and associated software and peripheral devices (monitors,
printer, and phone). - Configured hardware and software for disaster recovery testing.
- Assisted users in the setup and use of audiovisual and teleconference
equipment. - Created and delivered training for all supported applications as needed.
- Provided training and orientation to new users.
- Provided second level support for VPN connected client to site and
site to site connections. - Supported back office servers and systems including mobile devices
and OSD process for imaging of computers. - Responds to, diagnoses and resolves problems and tickets that are
assigned via the Service Desk or directly from the user community.
DXC Technology – City, STATE,
*Transitioned from MetLife to DXC Technology
- Troubleshooted end-user systems including, virtual environments, system defects, network connectivity, and resource access
- Participated in pilot testing for Annuity systems and workstations
- Provided elevated support on complex and escalated inquiries
- Maintained records of escalated requests and calls, as well as provide feedback on team members for training opportunities
MetLife – City, STATE,
- Referred unresolved customer grievances to designated departments for further investigation
- Educated client's on annuity contract provisions
- Performed transactions such as withdrawals and contributions, related to the stock market
Synchrony Financial/ Kelly Services – City, STATE,
- Reviewed credit applications required for additional information and discrepancies
- Performed transactions including, payments, payment arrangements, credit and fee adjustments and reallocation of funds
- Resolved service, pricing and technical problems for customers
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- CompTIA A +
- MTA Security
- MTA Networking
- FINRA Series 6
Goodwill University SP - Charlotte, NC,
Studied Full Stack development focusing on Java development. Additional training in other Web development languages including HTML CSS JavaScript and SQL.
My Computer Career - Charlotte, NC
IT Certification training program. Obtained several certifications from CompTIA, Microsoft and Linux.
Central Piedmont Community College - Charlotte, NC
Studied Simulation and Game Development with a focus on 3D Modeling. Additional certifications in Game Design, Level Design, Animation and Character Development.
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School Attended
- Goodwill University SP
- My Computer Career
- Central Piedmont Community College
Job Titles Held:
- Service Representative II - End User Operations
- Senior Assistant Customer Support
- Senior Customer Service Representative II - Annuities
- Customer Service Representative (Temporary)
Degrees
- Training
- Certification Training
- Associate of Science
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