Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Logical and results-driven IT Specialist utilizing critical thinking with a creative mindset. Experienced in collaboration and solutions-oriented problem-solving. Committed to high standards of user experience, usability and speed within established company and security parameters. Excellent reputation for resolving problems and improving end user satisfaction using a methodical approach.

Work History
Service Representative II - End User Operations, 10/2018 to Current
Circle K Stores, Inc.Kingsville, OH,
  • Engaged in complex hardware/software modifications.
  • Performed tasks according to enterprise-wide planning.
  • Thoroughly test, implement, and provide comprehensive support to other areas within the company.
  • Orders, configures, maintains and returns PC equipment, including
  • Performed installation and maintenance of desktop/laptop computer
    systems and associated software and peripheral devices (monitors,
    printer, and phone).
  • Configured hardware and software for disaster recovery testing.
  • Assisted users in the setup and use of audiovisual and teleconference
  • Created and delivered training for all supported applications as needed.
  • Provided training and orientation to new users.
  • Provided second level support for VPN connected client to site and
    site to site connections.
  • Supported back office servers and systems including mobile devices
    and OSD process for imaging of computers.
  • Responds to, diagnoses and resolves problems and tickets that are
    assigned via the Service Desk or directly from the user community.
Senior Assistant Customer Support, 11/2016 to 10/2018
DXC TechnologyCity, STATE,

*Transitioned from MetLife to DXC Technology

  • Troubleshooted end-user systems including, virtual environments, system defects, network connectivity, and resource access
  • Participated in pilot testing for Annuity systems and workstations
  • Provided elevated support on complex and escalated inquiries
  • Maintained records of escalated requests and calls, as well as provide feedback on team members for training opportunities
Senior Customer Service Representative II - Annuities, 10/2014 to 10/2016
MetLifeCity, STATE,
  • Referred unresolved customer grievances to designated departments for further investigation
  • Educated client's on annuity contract provisions
  • Performed transactions such as withdrawals and contributions, related to the stock market
Customer Service Representative (Temporary), 2014 to 09/2014
Synchrony Financial/ Kelly ServicesCity, STATE,
  • Reviewed credit applications required for additional information and discrepancies
  • Performed transactions including, payments, payment arrangements, credit and fee adjustments and reallocation of funds
  • Resolved service, pricing and technical problems for customers
  • Software & Hardware Configurations
  • Front-End Development (including HTML, CSS, and JavaScript)
  • Software Troubleshooting and Debugging
  • Application Development
  • Game Development
  • Web Development
  • Virtualization
  • Data Management
  • System & Software Security
  • MVC and Solid Principle knowledge
  • Back-End Development (including SQL and Java)
  • C# and C++ proficient
  • Oral/Written communication
  • Concept development
  • UI Design
  • Implementation planning
  • CompTIA A +
  • MTA Security
  • MTA Networking
  • FINRA Series 6
Training: Java Full Stack Development, Expected in 05/2020
Goodwill University SP - Charlotte, NC,

Studied Full Stack development focusing on Java development. Additional training in other Web development languages including HTML CSS JavaScript and SQL.

Certification Training: Information Technology, Expected in 02/2019
My Computer Career - Charlotte, NC

IT Certification training program. Obtained several certifications from CompTIA, Microsoft and Linux.

Associate of Science: Simulation and Game Development, Expected in 05/2013
Central Piedmont Community College - Charlotte, NC

Studied Simulation and Game Development with a focus on 3D Modeling. Additional certifications in Game Design, Level Design, Animation and Character Development.

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School Attended

  • Goodwill University SP
  • My Computer Career
  • Central Piedmont Community College

Job Titles Held:

  • Service Representative II - End User Operations
  • Senior Assistant Customer Support
  • Senior Customer Service Representative II - Annuities
  • Customer Service Representative (Temporary)


  • Training
  • Certification Training
  • Associate of Science

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