service manager trainer advisor resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished and well received business professional seeking a
career change within a technology based business with a long term objective of advancing to a promising position within a structured company. Skillfully works with all employees to enhance performance and improve day-to-day processes with an entrepreneurial work ethic. An effective problem solver and diverse amongst broad range skill-set acquired through extensive training in customer
service, sales, automotive operations and procedures amongst 18 years of experience.
Skills
Technical Trained
Mathematical Mindsight
Supervisor Skills Training
Customer Service Driven (WDW TRAINED)
Multitasking
Team Work Oriented
Microsoft Word
Leadership/ Supervision
Typing
Communicate Effectively Amongst Peers & Clients
Troubleshooting Mindset
Work History
10/2012 to CurrentSERVICE MANAGER / TRAINER / ADVISORHONDA OF CONCORD | City, STATE,
Greet guests/customers upon arrival and perform detailed estimates of vehicle concerns/maintenance/repairs as needed (as well as train).
Advise and direct customers on a detailed action plan on maintaining their vehicles for optimal performance for longevity.
Introduced and trained advisors on Reynolds and Reynolds, Ignite, Service Touch systems for dealer service operations.
Communicate effectively and precisely amongst peers and guest/customers to effectively perform repairs to guest/customers satisfaction.
Manage customers complaints by rectifying concerns with work performed through positive interactions while maintaining CSI (Customer Service Index) above Honda standards (both collectively and individually).
Set appointments through reynolds & reynolds system interface with detail of issues in question.
Follow and adhere to warranty procedures to assure the customer vehicle is fixed correctly within the correct limited timing of Honda policy on the vehicle.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
02/2010 to 10/2012Lube Express Supervisor / Service Advisor Modern Nissan Of Lake Norman | City, STATE,
Anticipated responses and prepared clear and articulate answers.
Produced detailed reports outlining key issues and proposed solutions.
Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Planned, developed and implemented strategies to convey information with key decision makers.
Supervised/ Managed Quick Lube Center, as well as Main Shop, technicians on day-to-day operations.
Maintained high customer satisfaction standards to meet or exceed targets.
Cash out customers at end of service consultation process and promoted great customer loyalty practices.
Set appointments for customers by phone and face-to- face interactions.
Provided information to customers on vehicle operation and service upkeep on vehicles on an as needed basis.
Developed estimates by costing materials, supplies and labor.
Accomplished multiple tasks within established timeframes.
03/2006 to 07/2010Assistant Tool Rental Manager / Tool Rental TechHome Depot | City, STATE,
Responsible for maintaining and repairing of tool equipment/rentals as needed
Responsible for assisting customers with rental selections and check-out procedure
Responsible for maintaining inventory and ordering parts for rental area and equipment
Maintained contact with rental vendors in regards to new and used equipment as well as trained new employees / customer about equipment operations and cleaning procedures.
Resolved customer disputes to maintain positive relationships and increase customer base.
Implemented rental asset processes and cleanliness standards.
Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
Education
Expected in to to Associate of Applied Science | Business Management Orange County Community College, Middletown, NY, GPA:
Extracurricular Activities: Basketball for one semester and won a 3 on 3 tournament to visit Olympic Center in Montreal, Canada
3.5 GPA
Worked full-time position at night.
Received and Attended Internship through Walt Disney World College Management Program with Rehire Status.
Expected in to to High School Diploma | Newburgh Free Academy , Newburgh, NY, GPA:
Expected in 08/2009 to to | Automotive Technology With Nissan FocusNASCAR TECHNICAL INSTITUTE, Mooresville, NC, GPA:
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