LiveCareer-Resume

service drive coordinator resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Hardworking and reliable with strong ability in communicating and getting the job done correctly at a timely matter. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Personable and dedicated Customer Service Representative with extensive experience auto repair industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Time Management
  • Performance Monitoring
  • Employee Training Program
  • Emergency Readiness
  • Decision Making
  • Process Implementation
  • Diagnostic Services Monitoring
  • Problem Identification
  • Critical Thinking
  • Data Analysis
  • Employee Work Scheduling
  • Problem Resolution
  • Verbal and Written Communication
  • Employee Supervision
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Computer Skills
  • Courteous with Strong Service Mindset
  • Handling Customer Complaints
  • Customer Service
  • Responding to Difficult Customers
  • Documentation and Reporting
  • Building Customer Trust and Loyalty
  • Data Entry
  • Upselling Products and Services
  • Attention to Detail
  • Listening Skills
  • Calm and Professional Under Pressure
  • Conscientious and Detail-Oriented
  • Pressure Regulation
  • Showroom Maintenance
  • Damage Prevention
  • Hand Tool Use
  • Window and Windshield Cleaning
  • Team Cooperation
  • Exterior Washes
  • Physical Stamina
  • Adaptable and Flexible
  • Interior Vacuuming
  • Spot and Stain Removal
  • Leather Conditioning
  • Vehicle Inspection
  • Safety Standards and Protocols
  • Creative Thinking
  • Positive Team Player
  • Strong Work Ethic
  • Blueprint Reading
  • Color Comparison
  • Word Processing
  • Presentation Skills
  • Safety Education
  • Presentation Delivery
  • Dimensional Measurement
  • Parts Installation
  • Sample Testing
  • OSHA Compliance
  • Microsoft Office
  • Security Awareness
  • Recruitment Management
Education and Training
Ridgeview High School Bakersfield, CA Expected in 06/2012 High School Diploma : - GPA :
Experience
Penske Automotive Group - Service Drive Coordinator
Madison, WI, 12/2018 - Current
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Handled telephone inquiries regarding appointments and work in process.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Answered phone calls and responded to questions and concerns.
  • Recognized by supervisor for maintaining accurate and timely records despite heavy caseload.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Inspected completed work to assess quality and identify skill gaps.
  • Quality controlled vehicle to make sure vehicles were running perfect before returning back to customer.
Via Mobility Services - Hydro Tester
Denver, CO, 10/2017 - 04/2018
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Calibrated products to match design and operational specifications.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Learned new testing methods through continued education and research.
  • Noted changes during testing in project documentation.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Eliminated downtime and maximized revenue by providing top project quality control.
Bakersfield Chrysler Jeep - Express Service Advisor
City, STATE, 05/2015 - 02/2017
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Answered phone calls and responded to questions and concerns.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Haddad Dodge Kia - Detailer
City, STATE, 04/2013 - 05/2015
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Vacuumed car interiors to remove dirt and debris.
  • Applied wax to auto body and wiped and buffed surfaces to prevent oxidation.
  • Scrubbed, scraped and sprayed equipment and vehicles to remove build-up.
  • Restored and conditioned equipment with thorough cleaning, lubrication and maintenance.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.
  • Verified attachment of proper stickers and plates to establish status of vehicle.
  • Served clients with on-site detailing services at businesses and homes.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ridgeview High School

Job Titles Held:

  • Service Drive Coordinator
  • Hydro Tester
  • Express Service Advisor
  • Detailer

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: