Service Desk Technician Resume Example

• Supported CISCO servers and 7800 Series Voice-Over Internet Protocol (VOIP) phones to keep Video Communication Conferencing operational
• Schedule Internet Protocols (IP) including Gateway Conferences to connect the bridge and guarantee vivid picture with clear audio
• Oversaw CISCO, Dell and Polycom servers when operations went down to ensure a quick re-connection to the network
• Served as a Technician Team Leader during Hurricane Harvey Relief in Houston, Texas. Delegated responsibility to 15 service members completing communication tasks

• Supervised, installed, operated, perform preventive maintenance checks and services (PMCS) on organizational equipment assigned amplitude modulation (AM) radios, single channel radios, radio teletypewriters, Army Special Operations communications equipment, Enhanced Position Location and Reporting System (EPLRS) net control stations, Army Special Operations communications system, to include communication security (COMSEC) devices and associated equipment. Operated manual or automated communications systems
• Prepared, transmitted, received, recorded and processed messages to addresses or distribution sections in prescribed menu driven format
• Operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles as well as a power generators
• Installed, operated, and maintained radio-teletype, radio telephone communications and antenna systems ; apply computer security, electrical safety, and basic electrical theory to communication systems
• Perform wide area networks (WAN) troubleshooting, maintenance, and upgrades employing standards Including the OSI model; configure and manage Windows XP operating systems; executed warrior tasks, battle procedures, and cross cultural communication activities

Interacted with customers to provide a proficient experience between both customers and employee.

• Account installation, deletion and reinstalling all parts of the service desk activities on a daily basis.
• Handpicked to lead 7 soldiers and provided Information Technology (IT) skills through training and experience based upon efficient working environment.
• Operated Office 365 share point to track ticket request from customers.
• Utilized Active Directory to clarify that accounts were within the organizations Acceptable Use Policy (AUP).
• Ensured 100% accountability of 3000 pieces of communication equipment valued in excess of 2.5 million dollars.
• Supervised the entire G6 service desk shop consisting of 8 soldiers and 3 contractors for the entire unit.
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

• Reviewed vendor invoices and expense reports, identifying discrepancies.
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