Consistently received a 100% rate of customer satisfaction.Oversaw a Automated repeatable tasks where possible to increase efficiency.Managed call flow with up to 50+ calls in queue per minute..Customer Assistance
Monitor Systems and also assist other internal customers around the world with system related issues.
Create, analyze, and problem solve case data for Systems/application and general game issues.
Maintain the integrity, security, and provide customer assistance for Wide Area Progressive, Class II, and CDS games.
Serve as a liaison between numerous departments such as Casino Services, Class II/III/CDS Engineers, Submissions, and Jackpot Response Representatives in order to satisfy ISO requirements.
Experience with SAP, CRM, and Salesforce and or ACD systems.
Support external and internal customers to ensure solutions are found and resolved in timely manner.
Assist/train employees on the procedures in SAP, Simplify, Microsoft Office Suite, WAP servers, and PRTS terminals Strong technical understanding of PCs including hardware and software needs and functions.
Create sales orders for Parts ordering/shipping.
Assist techs with installation of Microcells.
Assisted with internal issues with PC troubleshooting from outlook application to installing Ram on the PCS.
Assist AT&T users with all cell device issues including Microcell issues.
Provide World class Tech support to all AT&T customers.
Assist/Trained new AT&T employees on all Cellphone/hardware functions along with Phone OS systems.
Became a Internal support representative shortly after being hired.
Support team leads in ensuring quality and assisting agents with finding solutions to customer's issue.
Stat's always in goal but always looking to improve my strength's and go above and beyond.
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