SERVICE DELIVERY MANAGER Result-oriented individual with significant experience motivating and guiding teams to implement major application development projects in a global environment. Proven track record in managing Agile ceremonies, ongoing operations and major change processes across people, process, and technology. Offering 19+ years in diverse roles improving productivity, quality control, cost effectiveness, and rapidly resolving complex challenges. Successfully Delivered large-scale software applications Projects, Managed Services and Development projects in Enterprise Digital Organization for Automotive Domains in vehicles Operations - Logistics and Distributions, Service Warranty, Parts Management and Marketing divisions. Demonstrated track record of achievement over 15 plus years of experience in Automotive Industry. First-rate communication, interpersonal and organizational abilities. Dedicated Program Manager possessing 15 years of experience in building successful compliance programs within the Information Technology industry. Proven history of leading organizations in quality assurance, risk management and global security initiatives. Skilled in mentoring, training and contributing to the professional development of staff members. Proficient in managing budgets and reporting status to stakeholders. Skillfully direct programming for IT applications with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs. Effective people manager and big-picture thinker adept at leading projects from concept through completion. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization.Thorough understanding of inventory management, procurement, and acquisition regulations. Excellent understanding of organizational strategies and implementation of new initiatives. Fantastic collaboration skills looking to bring multitasking and problem-solving to a Automotive organization. Skilled Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to take expertise and 15 plus years of Information Technology experience to new company. Bilingual and engaging Executives and Stake holder highly skilled in Business groups. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish both project and personal milestones. Offering exemplary client relationship building prowess. Bilingual individual with the vision to look at the changing landscape to plan and create innovative solutions. An astute Service Delivery Manager offering customer facing and relationship skills coupled with incident management and outage response understanding. Extensive experience monitoring, tracking, and evaluating global IT incidents.
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