Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Leadership, Supervisory, Case Management, Problem Solving, Proficient in Microsoft Office, Evolv Medical Recording System.
Administrative, Written
Agency
Benefits
Budget planning
Charts
CA
Conferences
Counseling
Clients
Client
Data entry
Documentation
Faxes
Forms
Leadership
Team Leader
Director
Materials
Meetings
Exchange
Microsoft Office
Office
Monitors
Natural
Policies
Problem Solving
Program evaluation
Progress
Quality assurance
Receiving
Recording
Research
Safety
Seminars
Supervisory
Supervising
Answering phones
Time management
Workshops
Work History
02/2018 to CurrentService CoordinatorKone Inc. | Highland, CA,
Advocates on behalf of individuals, provides resources information, and educates them to become more self-determined
Provides education to individuals and their families
Provides education on how to coordinate and advocate for services
Encourages individuals to empower themselves and achieve optimal level of independence
Educates individuals on the principles of self-determination
Collects information and documentation related to eligibility for DDA services and recommends eligibility and priority to DDA
Meets with individuals and/or family to obtain information
Obtains relevant information and supporting documentation
Completes a Comprehensive Assessment (CA)
Plans for, and updates Person Centered Plans (PCPs)
Lans for, facilitates, develops, and continually updates Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services
Engages in person-centered planning process with individuals
Develops and writes the PCPs in collaboration with the individual
Conducts PCPs preparations with the individual
Writes the Self-Directed Plan
Esearch, identifies, refers, and coordinates resources and services to achieve the outcomes specified in individual’s PCPs, and shares resources with other team members
Travels to meet with support staff
Provides information, makes referrals, and assists individuals
Assists individuals with transitioning
Completes required paperwork and follows up for waivers
Identifies services and collaborates with providers for individuals in state facilities to transition successfully into the community
Identifies services and collaborates with providers to support those with forensic involvement
Monitors Person Centered Plans (PCP) and conducts follow-up activities
Conducts on-site visits to observe individuals
Conducts timely visits and contacts as defined in regulations
Obtains information regarding individuals’ progress toward goals
Submits the Recertification of Need (RECON)
Identifies new medical and health services, and other individual needs
Submits recommendations for new DDA priority category
Completes the Agency Investigation Report (AIR)
Applies or re-applies for necessary programs or services
Communicates with providers regarding resolution of individual’s concerns
Oversees provision of documentation to apply for medical assistance
Adheres to SCI and policies and procedures
Meets performance utilization benchmark to ensure compliance with SCI standards
Maintains individuals’ HIPAA records in secure locations
Utilizes tracking and time management tools
08/2017 to 01/2018Program SupervisorBrightspring Health Services | Gainesville, FL,
Managed assigned Psychiatric Rehabilitation Program (PRP) site
Directed, planned, evaluated and monitored program’s clinical and administrative activities according to the established policies and procedures of the agency and COMAR regulations
Participated in short and long rage clinical programs planning and program evaluation
Monitored the program revenues and expenses, monitored and analyzed variances
Provided input into budget planning
Documented staff performance and reported deficiencies to the Program Director
Selected, trained, scheduled, directed, appraised the performance and when necessary the discipline and discharge of program staff
Responsible for the oversight of reports, communications, and documentation of client treatment and progress
Prepared written reports related to quality assurance and the status of program operations
Provided leadership in supervising and monitoring the behavior of clients
Assured expectations and program rules are clearly defined and adhered to
Oversaw the clinical aspect of the assigned program
Screened and admitted referred clients, planned, directed and ensured the provision of the direct care services in accordance with community rehabilitation
Oversaw, established agendas and provided leadership in clinical treatment team meetings, evaluation conferences, in-service education, and other staff meetings in order to gather and exchange client information and further develop expertise of staff
Lead groups when necessary
Maintained professional education and competence through participation in ongoing meetings, workshops and seminars
Monitored use and maintenance of the assigned facility; ensured compliance with applicable health and safety standards
Kept abreast of current trends and developments in the field.
06/2017 to 08/2017Program SpecialistTemple University | Harrisburg, PA,
Managed Client’s benefits and entitlements through completion of required paperwork from regulatory agencies
Represented and advocated for clients during interactions with outside entities
Assisted in providing a safe and therapeutic environment according to the established policies and procedures
Documented staff performance and reported deficiencies to the Program Director
Prepared and revised essential correspondences, charts, forms and other printed materials
Assisted in the development of the curriculum of the onsite Rehabilitation Groups
Performed regular office duties including answering phones, receiving faxes, and data entry
Functioned as a Team Leader to coordinate development of Individualized Rehabilitation Plans to meet the client’s needs
Reviewed all aspects of client’s usage of medication and ensured the staff monitoring medication was in compliance with policies and procedures of the agency.
06/2013 to 06/2017Service Coordinator I & IIMosaic Community Services | City, STATE,
Assesses and monitors rehabilitation and treatment needs of a caseload of psychiatrically disabled clients
Provides on-site and in-home rehabilitation in daily living and social skills
Provides case management services such as securing and monitoring entitlements and linkage of services
Develops and write Individualized Rehabilitation Plans (IRP) with the client and treatment team
Performs monthly visits to off-site consumers as specified by their treatment plan
Encourages the development of natural supports – i.e
The consumer’s family
Coordinates with other Service Providers and agencies involved with the client
Monitors and documents monthly progress through Electronic Medical Record System.
Education
Expected in 05/2018Master of Science | Human Services AdministrationCoppin State University, Baltimore, MDGPA:
Expected in 12/2012Bachelor of Arts | Sociology/ Social WorkUniversity of Maryland Eastern Shore, Princess Anne, MDGPA:
Expected in Leadership and Administration, Ethical Practice, Group Counseling | , , GPA: National Honors Society for Human Services Administration; Tau Epsilon Alpha
Expected in Sociology, Social Practice I & II, Social Work, Human Behavior I | , , GPA:
II
National Society of Leadership and Success, Student Government Association, Mentoring, Honors Society for Social Sciences; Pi Gamma Mu
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School Attended
Coppin State University
University of Maryland Eastern Shore
Job Titles Held:
Service Coordinator
Program Supervisor
Program Specialist
Service Coordinator I & II
Degrees
Master of Science
Bachelor of Arts
Leadership and Administration, Ethical Practice, Group Counseling
Sociology, Social Practice I & II, Social Work, Human Behavior I
