service coordinator resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Leadership, Supervisory, Case Management, Problem Solving, Proficient in Microsoft Office, Evolv Medical Recording System.
  • Administrative, Written
  • Agency
  • Benefits
  • Budget planning
  • Charts
  • CA
  • Conferences
  • Counseling
  • Clients
  • Client
  • Data entry
  • Documentation
  • Faxes
  • Forms
  • Leadership
  • Team Leader
  • Director
  • Materials
  • Meetings
  • Exchange
  • Microsoft Office
  • Office
  • Monitors
  • Natural
  • Policies
  • Problem Solving
  • Program evaluation
  • Progress
  • Quality assurance
  • Receiving
  • Recording
  • Research
  • Safety
  • Seminars
  • Supervisory
  • Supervising
  • Answering phones
  • Time management
  • Workshops
Work History
02/2018 to Current
Service Coordinator Kone Inc. Highland, CA,
  • Advocates on behalf of individuals, provides resources information, and educates them to become more self-determined
  • Provides education to individuals and their families
  • Provides education on how to coordinate and advocate for services
  • Encourages individuals to empower themselves and achieve optimal level of independence
  • Educates individuals on the principles of self-determination Collects information and documentation related to eligibility for DDA services and recommends eligibility and priority to DDA
  • Meets with individuals and/or family to obtain information
  • Obtains relevant information and supporting documentation
  • Completes a Comprehensive Assessment (CA)
  • Plans for, and updates Person Centered Plans (PCPs)
  • Lans for, facilitates, develops, and continually updates Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services
  • Engages in person-centered planning process with individuals
  • Develops and writes the PCPs in collaboration with the individual
  • Conducts PCPs preparations with the individual
  • Writes the Self-Directed Plan
  • Esearch, identifies, refers, and coordinates resources and services to achieve the outcomes specified in individual’s PCPs, and shares resources with other team members
  • Travels to meet with support staff
  • Provides information, makes referrals, and assists individuals
  • Assists individuals with transitioning
  • Completes required paperwork and follows up for waivers
  • Identifies services and collaborates with providers for individuals in state facilities to transition successfully into the community
  • Identifies services and collaborates with providers to support those with forensic involvement Monitors Person Centered Plans (PCP) and conducts follow-up activities
  • Conducts on-site visits to observe individuals
  • Conducts timely visits and contacts as defined in regulations
  • Obtains information regarding individuals’ progress toward goals
  • Submits the Recertification of Need (RECON)
  • Identifies new medical and health services, and other individual needs
  • Submits recommendations for new DDA priority category
  • Completes the Agency Investigation Report (AIR)
  • Applies or re-applies for necessary programs or services
  • Communicates with providers regarding resolution of individual’s concerns
  • Oversees provision of documentation to apply for medical assistance Adheres to SCI and policies and procedures
  • Meets performance utilization benchmark to ensure compliance with SCI standards
  • Maintains individuals’ HIPAA records in secure locations
  • Utilizes tracking and time management tools
08/2017 to 01/2018
Program Supervisor Brightspring Health Services Gainesville, FL,
  • Managed assigned Psychiatric Rehabilitation Program (PRP) site
  • Directed, planned, evaluated and monitored program’s clinical and administrative activities according to the established policies and procedures of the agency and COMAR regulations
  • Participated in short and long rage clinical programs planning and program evaluation
  • Monitored the program revenues and expenses, monitored and analyzed variances
  • Provided input into budget planning
  • Documented staff performance and reported deficiencies to the Program Director
  • Selected, trained, scheduled, directed, appraised the performance and when necessary the discipline and discharge of program staff
  • Responsible for the oversight of reports, communications, and documentation of client treatment and progress
  • Prepared written reports related to quality assurance and the status of program operations
  • Provided leadership in supervising and monitoring the behavior of clients
  • Assured expectations and program rules are clearly defined and adhered to
  • Oversaw the clinical aspect of the assigned program
  • Screened and admitted referred clients, planned, directed and ensured the provision of the direct care services in accordance with community rehabilitation
  • Oversaw, established agendas and provided leadership in clinical treatment team meetings, evaluation conferences, in-service education, and other staff meetings in order to gather and exchange client information and further develop expertise of staff
  • Lead groups when necessary
  • Maintained professional education and competence through participation in ongoing meetings, workshops and seminars
  • Monitored use and maintenance of the assigned facility; ensured compliance with applicable health and safety standards
  • Kept abreast of current trends and developments in the field.
06/2017 to 08/2017
Program Specialist Temple University Harrisburg, PA,
  • Managed Client’s benefits and entitlements through completion of required paperwork from regulatory agencies
  • Represented and advocated for clients during interactions with outside entities
  • Assisted in providing a safe and therapeutic environment according to the established policies and procedures
  • Documented staff performance and reported deficiencies to the Program Director
  • Prepared and revised essential correspondences, charts, forms and other printed materials
  • Assisted in the development of the curriculum of the onsite Rehabilitation Groups
  • Performed regular office duties including answering phones, receiving faxes, and data entry
  • Functioned as a Team Leader to coordinate development of Individualized Rehabilitation Plans to meet the client’s needs
  • Reviewed all aspects of client’s usage of medication and ensured the staff monitoring medication was in compliance with policies and procedures of the agency.
06/2013 to 06/2017
Service Coordinator I & II Mosaic Community Services City, STATE,
  • Assesses and monitors rehabilitation and treatment needs of a caseload of psychiatrically disabled clients
  • Provides on-site and in-home rehabilitation in daily living and social skills
  • Provides case management services such as securing and monitoring entitlements and linkage of services
  • Develops and write Individualized Rehabilitation Plans (IRP) with the client and treatment team
  • Performs monthly visits to off-site consumers as specified by their treatment plan
  • Encourages the development of natural supports – i.e
  • The consumer’s family
  • Coordinates with other Service Providers and agencies involved with the client
  • Monitors and documents monthly progress through Electronic Medical Record System.
Expected in 05/2018 to to
Master of Science: Human Services Administration
Coppin State University - Baltimore, MD
Expected in 12/2012 to to
Bachelor of Arts: Sociology/ Social Work
University of Maryland Eastern Shore - Princess Anne, MD
Expected in to to
Leadership and Administration, Ethical Practice, Group Counseling:
- ,
National Honors Society for Human Services Administration; Tau Epsilon Alpha
Expected in to to
Sociology, Social Practice I & II, Social Work, Human Behavior I:
- ,
  • II
  • National Society of Leadership and Success, Student Government Association, Mentoring, Honors Society for Social Sciences; Pi Gamma Mu

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Resume Overview

School Attended

  • Coppin State University
  • University of Maryland Eastern Shore

Job Titles Held:

  • Service Coordinator
  • Program Supervisor
  • Program Specialist
  • Service Coordinator I & II


  • Master of Science
  • Bachelor of Arts
  • Leadership and Administration, Ethical Practice, Group Counseling
  • Sociology, Social Practice I & II, Social Work, Human Behavior I

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