LiveCareer-Resume

service coordinator resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Skilled Service Coordinator with 14 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Knowledgeable Service Representative adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts and managing calendars. Offering 14 years of customer relations experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Community liaison
  • Service monitoring and evaluation
  • Proficiency in Office programs
  • Payment processing
  • Customer Relations
  • Supervision
  • Notetaking and documentation
  • Rapport and trust building
  • Account updates
  • Schedule Management
  • Relationship development
  • Problem resolution
Education
Penn Foster Career School Scranton, PA Expected in 05/2009 High School Diploma : - GPA :
Center For Advanced Legal Studies Houston, TX Expected in No Degree : Paralegal Studies - GPA :
Lone Star College System Spring, TX Expected in No Degree : Paralegal Studies - GPA :
Work History
Parts Town - Service Coordinator
Castleton, IN, 07/2016 - Current
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Scheduled appointment to resolve more complex issues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Mcdonald's - Department Manager
Fairport, NY, 05/2013 - 03/2016
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Managed overstocking, restocking and inventory control procedures during shifts.
  • Rotated merchandise and displays to feature new products and promotions.
Lowe's Companies, Inc. - Head Cashier
Bradenton, FL, 07/2013 - 08/2014
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
South Suburban Park & Recreation - Party Host
Englewood, CO, 05/2007 - 07/2009
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Planned parties according to customer specifications.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Called caterers and other party planning services to reserve for events.
  • Decorated and set tables in accordance with party themes and age groups.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
Additional Information

I am a Public Notary as well as a Certified Signing Agent.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Penn Foster Career School
  • Center For Advanced Legal Studies
  • Lone Star College System

Job Titles Held:

  • Service Coordinator
  • Department Manager
  • Head Cashier
  • Party Host

Degrees

  • High School Diploma
  • No Degree
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: