service coordinator resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Skilled Service Coordinator with 14 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Knowledgeable Service Representative adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts and managing calendars. Offering 14 years of customer relations experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Community liaison
  • Service monitoring and evaluation
  • Proficiency in Office programs
  • Payment processing
  • Customer Relations
  • Supervision
  • Notetaking and documentation
  • Rapport and trust building
  • Account updates
  • Schedule Management
  • Relationship development
  • Problem resolution
Penn Foster Career School Scranton, PA Expected in 05/2009 High School Diploma : - GPA :
Center For Advanced Legal Studies Houston, TX Expected in No Degree : Paralegal Studies - GPA :
Lone Star College System Spring, TX Expected in No Degree : Paralegal Studies - GPA :
Work History
Parts Town - Service Coordinator
Castleton, IN, 07/2016 - Current
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Scheduled appointment to resolve more complex issues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Mcdonald's - Department Manager
Fairport, NY, 05/2013 - 03/2016
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Managed overstocking, restocking and inventory control procedures during shifts.
  • Rotated merchandise and displays to feature new products and promotions.
Lowe's Companies, Inc. - Head Cashier
Bradenton, FL, 07/2013 - 08/2014
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
South Suburban Park & Recreation - Party Host
Englewood, CO, 05/2007 - 07/2009
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Planned parties according to customer specifications.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Called caterers and other party planning services to reserve for events.
  • Decorated and set tables in accordance with party themes and age groups.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
Additional Information

I am a Public Notary as well as a Certified Signing Agent.

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Resume Overview

School Attended

  • Penn Foster Career School
  • Center For Advanced Legal Studies
  • Lone Star College System

Job Titles Held:

  • Service Coordinator
  • Department Manager
  • Head Cashier
  • Party Host


  • High School Diploma
  • No Degree
  • No Degree

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