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service coordinator dispatcher resume example with 13+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Ability to multi-task and adapt to change quickly
  • Ability to work in a team and communicate effectively
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-paced environment
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions or approaches to problems
  • Knowledge of scheduling, delegation, problem resolution, and supervisory techniques
  • Skill in using Microsoft Office products (Word, Outlook, and Excel)
  • Ability to organize work for timely completion Ability to provide direction to team in a clear and objective manner
Accomplishments
Customer Assistance
  • Worked with company systems such as IRIUM and diligently completed all assigned tasks, working overtime as needed
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
​​Sales
  • Consistently generated additional revenue through skilled sales techniques.
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Experience
07/2005 to 11/2015 Service Coordinator/Dispatcher Comfort Systems Usa | Norfolk, VA,
  • receive inbound and secure the necessary information to open service calls and assign service technician.
  • open service calls in the IRIUM operating system an update status codes and note accounts.
  • utilize GPS to prioritize service calls and dispatch service technicians to customer locations.
  • Utilize schedule maintenance reports to ensure all schedule maintenances are completed as scheduled and 100% completion is met.
  • enter invoice data into the IRIUM operating system.
  • verify that all work order information is accurate and work with service technicians to resolve any discrepancy.
  • reconcile posted labor by utilizing the daily labor report.
  • This is to ensure service technician's hours and labor are accurate for billing and payroll purposes.
  • coordinate with parts department for status of parts.
  • act as a liaison between other departments within the organization.
  • Assist supervisors to coach and train new recruits to become effective coordinators.
02/2005 to 07/2007 Credit Repair Specialist Pioneer Bancorp, Inc. | Delmar, NY,
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and monitor overdue accounts, using computerized and automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus and neighbor information.
  • Receive payments and post paid amounts to customer accounts.
  • Negotiate credit extensions with customers.
  • Assist supervisors to coach and train new recruits to become effective collectors.
11/2003 to 02/2005 Customer Service Representative Pioneer Bancorp, Inc. | Watervliet, NY,
  • manage and organize office.
  • handle logistic side of company.
  • delivery of products.
  • in charge of accounts receivable and payable.
  • Maintain appointments.
02/2000 to 09/2001 Customer Service Representative SIGNATURE FLIGHT SUPPORT | City, STATE,
  • assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation.
  • resolve customer requests, questions and complaints regarding the company services or products.
  • comply with company policies and procedures related to customer standards, ramp, safety and security procedure.
  • communicate with customers via telephone, fax, face to face, email, unicom/air to ground.
  • invoice customers for service rendered.
  • set up new accounts, maintain records, and reports.
  • maintain and stock information, materials and amenities in the customer service area.
  • Transport customers by shuttle van to and from airport terminals or hotels.
  • lead in, park and chock arriving aircraft and marshal out departing aircrafts.
  • Assist customers with loading and unloading baggage.
Education and Training
Expected in April 2006 Associate of Applied Science | Criminology BROOKHAVEN COLLEGE, FARMERS BRANCH, TEXAS GPA:
not completed- went one semester
Expected in June 1999 High School Diploma | THOMAS JEFFERSON HIGH SCHOOL, DALLAS, TEXAS GPA:
Skills
Careful and Active Listener, Multi-tasking, Professional and Friendly, Accounts Receivable, Billing, Coordination, Strong Interpersonal Skills, Conflict Resolution, Data Entry, Customer Service, Scheduling, Spreadsheets, Booking, Travel Planning, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Management Support, Active Learning, Calendaring, Documentation, Email, Telephone Skills, 

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Resume Overview

School Attended

  • BROOKHAVEN COLLEGE
  • THOMAS JEFFERSON HIGH SCHOOL

Job Titles Held:

  • Service Coordinator/Dispatcher
  • Credit Repair Specialist
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Associate of Applied Science
  • High School Diploma

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