Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Ability to multi-task and adapt to change quickly
Ability to work in a team and communicate effectively
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-paced environment
Skill in using logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions or approaches to problems
Knowledge of scheduling, delegation, problem resolution, and supervisory techniques
Skill in using Microsoft Office products (Word, Outlook, and Excel)
Ability to organize work for timely completion Ability to provide direction to team in a clear and objective manner
Worked with company systems such as IRIUM and diligently completed all assigned tasks, working overtime as needed
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Service Coordinator/DispatcherAug 2005 to Dec 2015 Company Name － City, State
receive inbound and secure the necessary information to open service calls and assign service technician.
open service calls in the IRIUM operating system an update status codes and note accounts.
utilize GPS to prioritize service calls and dispatch service technicians to customer locations.
Utilize schedule maintenance reports to ensure all schedule maintenances are completed as scheduled and 100% completion is met.
enter invoice data into the IRIUM operating system.
verify that all work order information is accurate and work with service technicians to resolve any discrepancy.
reconcile posted labor by utilizing the daily labor report.
This is to ensure service technician's hours and labor are accurate for billing and payroll purposes.
coordinate with parts department for status of parts.
act as a liaison between other departments within the organization.
Assist supervisors to coach and train new recruits to become effective coordinators.
Credit Repair SpecialistMar 2005 to Aug 2007 Company Name － City, State
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Locate and monitor overdue accounts, using computerized and automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus and neighbor information.
Receive payments and post paid amounts to customer accounts.
Negotiate credit extensions with customers.
Assist supervisors to coach and train new recruits to become effective collectors.
Customer Service RepresentativeDec 2003 to Mar 2005 Company Name － City, State
manage and organize office.
handle logistic side of company.
delivery of products.
in charge of accounts receivable and payable.
Customer Service RepresentativeMar 2000 to Oct 2001 Company Name － City, State
assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation.
resolve customer requests, questions and complaints regarding the company services or products.
comply with company policies and procedures related to customer standards, ramp, safety and security procedure.
communicate with customers via telephone, fax, face to face, email, unicom/air to ground.
invoice customers for service rendered.
set up new accounts, maintain records, and reports.
maintain and stock information, materials and amenities in the customer service area.
Transport customers by shuttle van to and from airport terminals or hotels.
lead in, park and chock arriving aircraft and marshal out departing aircrafts.
Assist customers with loading and unloading baggage.
Education and Training
Associate of Applied Science, CriminologyApril 2006BROOKHAVEN COLLEGE － City, Statenot completed- went one semester
High School DiplomaJune 1999THOMAS JEFFERSON HIGH SCHOOL － City, State
Careful and Active Listener, Multi-tasking, Professional and Friendly, Accounts Receivable, Billing, Coordination, Strong Interpersonal Skills, Conflict Resolution, Data Entry, Customer Service, Scheduling, Spreadsheets, Booking, Travel Planning, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Management Support, Active Learning, Calendaring, Documentation, Email, Telephone Skills,
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THOMAS JEFFERSON HIGH SCHOOL
Job Titles Held:
Credit Repair Specialist
Customer Service Representative
Associate of Applied Science , Criminology April 2006 High School Diploma June 1999
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