LiveCareer-Resume

service coordinator resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Jessica Claire Customer service representative with 5 years of experience in empathizing with consumers and finding an optimal outcome for every inquiry. Extremely ambitious, tech savvy and had an overall quality monitoring 100% growth rate. Charismatic and detail oriented, proficient in building report with the caller while maintaining professionalism. Personal Info;

CELL

EMAIL resumesample@example.com

Skills
  • Cashier
  • Sales force
  • Clientele
  • Customer service
  • Notes
  • Meetings
  • Microsoft word
  • Quality
  • Tech Savvy
  • Charismatic
  • Empathetic
  • Ambitions
  • Motivated
  • Driven
Education and Training
University of Nevada Las Vegas Las Vegas, Expected in : Psychology - GPA :
  • Taking a break from schooling
  • Studied psychology
  • Going into the forensic psychology field
Cheyenne High School North Las Vegas, NV, Expected in 05/2018 High School Diploma : - GPA :
Experience
Quinn Group, Inc. - Personal Assistant to the Owner
Sylmar, CA, 03/2022 - 04/2022
  • Handled incoming and outgoing mail, email and faxes.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Prepared and updated office records and accounts according to client and executive needs.
  • Updated company websites, accounts, and social media outlets to promote marketing and brand awareness.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Managed household inventory and maintenance schedules.
  • Organized work projects around client's house.
  • Opened, sorted, and responded to routine correspondence on behalf of business leaders.
  • Conducted extensive online and phone research.
  • Attended business meetings, logged minutes, and assisted with presentations.
  • Restocked office and break room supplies and made appropriate equipment orders.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Made company travel arrangements by booking hotels, flights, and reservations.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Cared for family pets feeding and walking animals several times per day.
  • Prepared homes for clients prior to arrival from business trips and vacations.
  • Worked closely with high-profile clients to provide one-on-one administrative support.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Valmont Industries, Inc. - Service Coordinator
Hauppauge, NY, 02/2020 - 02/2022
  • Coordinated wide range of services for multiple Clients/users
  • Established quality standards for service team members and evaluated progress.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Recognized by supervisor for maintaining accurate and timely records despite heavy caseload.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Dispatched work tickets via Zendesk
  • Participated in weekly meetings to discuss business growth, processes, and changes
  • Assisted with Carrier Services
  • Took on multiple side projects that included using microsoft Office
  • Assisted with tier 1 tech task, includes desktop reboots and password resets
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.
Skechers - Customer Service Agent/Chat Trainer/CGP Supervisor
City, STATE, 09/2018 - 02/2020
  • Mastered present Costco.com customer service Bilingual Responsibilities.
  • Assist Costco members with online orders, product information, and site Fluent in Spanish guidance Empathetic and understanding of.
  • Contact multiple vendors and carriers on behalf of member inquiries throughout others situations the day.
  • Make sure credits that are due process successfully by checking batch Advanced numbers.
  • Key Return Authorizations Detecting callers inquiry.
  • Provide members with ETA on their shipments in transit Advanced.
  • Finding optimal outcome for my members!.
  • Participating in monthly team meetings and personal skeps Ambitious Achievements.
  • Dual agent certified (chat and voice agent) Striving.
  • 100% on my quality monitoring periodically done audits.
  • Employee of the month during cyber/holiday season.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Handled escalated customer service concerns from customer service rep. and supervisor to preserve revenue streams from key customers.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Returned all routine and general customer calls in good time.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Helped company maintain exceptional client service ratings on external audits.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Reviewed client Costco and Sitel policies to establish and enforce rules for customers request.
  • Managed high-volume of inbound and outbound customer calls.
  • Boosted productivity by maintaining strong call control and quickly working through scripts and free flow to address diverse problems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Used electronic documentation, reference tools and automated training to drive up customer service ratings
  • Shared detailed information regarding Costco.com policies to help members make decisions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Maintained, verified, and updated filing, inventory, mailing and database systems with clear, Oracle, and OMS.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Also trained entire campaign for Costco's chat service involving policies, verbiage, and service etc.
  • Managed a team of 30 representatives, answering all needed questions or taking supervisor escalations. This involved follow ups until matter's were resolved.
  • Build report with customers.
  • Provided coaching and mentorship to junior team members.
  • Competed with peers in on going sale goals/achievements .
Auntie Anne's Pretzels - Product Specialist/Customer Representative
City, STATE, 10/2017 - 07/2018
  • Demonstrated shoe functionality accurately and completely.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Expanded knowledge of goga mats and memory foam product line.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Cashier, take care of store front, restocking crew, and build report with Elite members.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Company Name - Shift Lead
City, State, 05/2016 - 09/2016
  • Watch ovens
  • Float around the floor
  • Organized bulk batches.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Supervised successful team of 5 crew member's conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Increased overall team efficiency and productivity.

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Resume Overview

School Attended

  • University of Nevada Las Vegas
  • Cheyenne High School

Job Titles Held:

  • Personal Assistant to the Owner
  • Service Coordinator
  • Customer Service Agent/Chat Trainer/CGP Supervisor
  • Product Specialist/Customer Representative
  • Shift Lead

Degrees

  • Some College (No Degree)
  • High School Diploma

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