LiveCareer-Resume

service coordinator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Human Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and cClaireenges to best enhance the organizational brand.

Skills
  • Policy and Procedure Writing
  • Program Follow-Up and Assessment
  • Applicant Support and Service
  • Ongoing Client Support
  • Document Verification
  • Dependable and Consistent
  • Customer Relations
  • Service-Orientation
  • Supervisory
  • Case Management
Education
Empire State College East Syracuse, NY, Expected in : Human Services - GPA :
  • Continuing education in Human Services
Central City Business Institute James St, Syracuse NY, Expected in Medical Assistant Diploma : Medical Assistant Diploma - GPA :
Cassadaga Job Corps Cassadaga NY, Expected in Clerk Typist Diploma : - GPA :
Certifications
Work History
Livingston International - Service Coordinator
Derby Line, VT, 03/2021 - Current
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Managed individuals and families.
  • Developed productive working relationships with churches, schools, government agencies and charitable organizations.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
Lemoyne College - Chemical Dependency Therapy Aide
Syracuse, NY, 11/2000 - Current
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Planned individually-designed educational programs to restore, maintain and improve a Recovery lifestyle.
  • Documented each patient case with updates in computer system.
  • Communicated with physicians to provide updates on patient care.
  • Answered questions from patients in person.
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Charted on each patient daily.
  • Counseled and guided patients on life choices.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
Easter Seals Midwest - Resident Advisor
Richmond, MO, 03/2020 - 11/2020
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Strategized to improve resident stay and satisfaction and held weekly meetings with residents and directors to advocate for resident needs.
  • Conducted orientation and educational sessions for residents .
  • Liaised between community programs and residents.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Provided supervision for special activities of facility.
  • Fostered productive and supportive environment for social success.
YWCA Of Syracuse & Onondaga County - Program Supervisor
City, STATE, 09/1997 - 04/2017
  • Directed team of 25 personnel, overseeing records, performance and quality assurance.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish cClaireenging goals.
  • Set up and directed all aspects of the Residence program with Empowerment focus.
  • Established procedures covering Case management, Files and Communication.
  • Organized and managed program development from conception through successful execution.
  • Gathered and organized printed materials required for program participation.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Designed program implementation and maintenance plan.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Assisted with community resources for healthcare and mental health.
  • Entered data in HMIS system and handled database maintenance.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Supervised 10 professional and administrative personnel.
  • Motivated and directed staff to align operations with organizational mission using Professionalism and Soft skills.

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Resume Overview

School Attended

  • Empire State College
  • Central City Business Institute
  • Cassadaga Job Corps

Job Titles Held:

  • Service Coordinator
  • Chemical Dependency Therapy Aide
  • Resident Advisor
  • Program Supervisor

Degrees

  • Medical Assistant Diploma
  • Clerk Typist Diploma

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