LiveCareer-Resume

service coordinator resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced Service Coordinator with a 3-1/2 year history of scheduling clients in a Healthcare agency. Proficient in a variety of software applications, including Office Suite and Clear Care, Billing and Payroll. Strong relationship building between clients, partners and service providers. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office.

Skills
  • Office Suite
  • People skills
  • Organizational skills
  • Relationship building
  • Decision-making
  • Organization
  • Supervision
  • Training & Development
  • Multitasking
  • Troubleshooting
  • Effective customer communication
  • Well-trained in Clear Care Software
  • Customer support and assistance
  • Active listening
  • Crime prevention methods
  • CCTV surveillance
  • Investigative skills
  • Criminal records searches
  • Observant
  • Background checks
  • Shift work experience
  • Security procedures knowledge
  • Criminal law understanding
Experience
09/2017 to Current Service Coordinator Rite-Hite | Horn Lake, MS,
  • Work with other team members to coordinate various aspects of a client's care.
  • Monitor, mediate, and log all client and Care Giver activity utilizing the software system.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Receive & make high volume of calls, with an expected number of shifts filled per hour/day.
  • Maintain accurate records in our software system including finalizing billing and payroll.
  • Supervising, hiring and training Weekend On Call Coordinator.
  • Supervise large staff over 70 Caregivers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
10/2018 to 02/2021 Service Coordinator Assistant Associated Catholic Charities | Aberdeen, MD,
  • Responsible for scheduling clients and Care Givers in order to provide the highest quality service to our clients.
  • Supervising, hiring and training Weekend On Call Coordinator.
  • Review each scheduled shift for billing and payroll rate accuracy prior to each pay period including finalizing.
  • Provide high tech, high touch care solution that enhances the client experience thru Grand Pad while Care Giver are in the home.
  • Keep log thru Excel.
  • Maintain communication with clients about their schedules, new caregivers on shit, replacement caregivers, fill in Care Giver, etc.
  • Coordinate Care Giver schedules on a daily basis.
  • Ability to muli-task in fast paced environment.
  • Answer telephones in a professional manner that projects a positive image for Home Instead Senior Care.
  • Monitor, mediate and log both client and Care Giver activity and follow-up on Care Giver assignments and client services.
  • Document all interactions in Clear Care and One Note according to office procedures.
  • Coordinate and maintain monthly Client schedules in Clear Care during regular and on-call hours.
  • Ensure Caregiver are properly matched with the clients.
  • Prepare the on-call book every week day before leaving and for the weekend on Fridays.
  • Take time to meet with the on-call staff member to fully explain the status of -the schedules/ introductions / client concerns.
  • Update all Care Giver abilities in Clear Care, including ancillary specific Care Giver, as they are turned in.
  • Maintain client and Care Giver confidentiality when discussing sensitive information.
  • Assist in maintaining a complete Client Service Schedule.
09/2017 to 10/2018 Administrative Assistant/Receptionist Naeyc | Washington, DC,
  • Execute various administrative functions within the organization, including:.
  • Playing a key role in on-boarding of new Caregivers by facilitating background checks.
  • Proactively adjusting schedules in accordance with Client and Caregiver needs.
  • Assisting staff in logistics, mandated scheduling calls and directions to client residences.
  • Operating a multi-line telephone system.
  • Entrusted to make bank deposits.
  • Preparing new-hire orientation folders/documents; maintain training manuals and copy supplies.
  • Ensuring strict client confidentiality standards (HIPAA).
  • Scheduling care consultations with potential clients and family members, client / CAREGiver introductions.
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Answer calls and greet each visitor in a friendly, warm, and professional manner, distribute incoming calls to the appropriate staff members.
  • Communicate, monitor, and log client and CAREGiver concerns or problems with owner or designated key players by using the appropriate tasks and tags via the operating system.
  • Assist with CAREGiver training.
  • Order and stock office supplies.
  • Maintain supplies for postage, fax, credit card and copy machine.
  • Perform any and all other functions deemed necessary.
10/2006 to 09/2017 Loss Prevention Supervisor /Lead Sr.Camera Operator Dillard's | City, STATE,
  • Protect company's assets from theft or other types of loss.
  • React quickly to emergency situations and identify points of danger.
  • Maintain routine surveillance and review surveillance recordings.
  • Monitor actions through a closed-circuit television system.
  • Notify appropriate authorities of illegal or dishonest activities.
  • Train new employees effectively.
Education and Training
Expected in 05/1997 to to High School Diploma | Robinson High School, Robinson, IL, GPA:
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Robinson High School

Job Titles Held:

  • Service Coordinator
  • Service Coordinator Assistant
  • Administrative Assistant/Receptionist
  • Loss Prevention Supervisor /Lead Sr.Camera Operator

Degrees

  • High School Diploma

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