Service Coordinator BI-LINGUAL08/2008 to 04/2013 Alta California Regional Center – Sacramento Yuba City,
Maintained current knowledge of multiple program regulations and procedures necessary for caseload management Identified case needs, provided coordination of services to the individual (case management), provided counseling to the parents on problems related to having a child with developmental disabilities, provided referrals to other agencies to meet other types of family or individual needs, and served as an advocate for the individual with developmental disabilities Scheduled staffing with the pediatrician, nurse, psychologist, and/or other professionals whenever needed, also had the responsibility for ongoing services, such as arranging for purchased services outlined in the Individual Program Plan Available for public speaking on regional center services, and served as consultant to community programs serving persons with developmental disabilities Found the appropriate service and support that could be in the form of natural and/or community supports, or they could be purchased by the regional center from one of the many vendors Performed related work as assigned Helped families to locate appropriate placement facilities, assisted in the financial arrangements, applying for Supplemental Security Income benefits, and completed necessary paperwork Organized caseload so that necessary case documentation was updated and filed properly within specific time limits established by regulation and local policy mm/.
Eligibility Technician II BI02/2006 to 12/2007 LINGUAL – Marysville,
Determined eligibility of applicants and recipients for public assistance programs through Interactive interviewing and fact gathering Maintained current knowledge of multiple program regulations and procedures necessary for Multi-program caseload determination Authorized payments following program procedures and guidelines Initiated and processed case work through an automated system Identified needs for health, social and/or employment services Performed related work as assigned Interpreted and explained regulations, rules and policies to clients; apprised clients of their Rights and eligibility for program participation Prepared reports, correspondence and other written materials Organized caseload so that necessary case documentation was updated and filed properly within Specific time limits established by regulation and local policy Yuba City Unified School District Even Start Parent Liaison/Yuba City High School Parent Liaison.
Reading One to One Tutor02/2004 to 02/2006 South Texas Youth Development Council – Yuba City,
Enlisted and coordinated parents to assist in the classroom Kept records concerning the time and the activities of the parents Notified parents on various meetings, in-services, and appointments Contacted and located parents for school programs Gathered community resources for families with different needs Assisted in events, workshops, conferences forums, and in-services Publicized, promoted and provided information on family literacy and parenting skills Planned, organized, and implemented parent education and parent/child interactive classes.
bbbbb10/2001 to 12/2003 Reading One-to-One Tutor – Kingsville,
Assisted 25 students; 1st through 5th, with after school program, homework and reading.
Tutored seven individual students with AmeriCorp Reading One-to-One Program.
Planned and instituted the summer Brownvilla Housing program.
Customer Service Representative11/1999 to 12/2001 rrrrr – Kingsville,
Provided friendly, courteous customer video and merchandise information.
Responsible for organizing and stocking store on daily basis.
Worked on register, achieved 15% sales volume, resolved customer concerns via telephone.
Performed excellent alphabetizing, organizing, and stocking and training skills.
Customer Service Representative04/1997 to 11/1997 Colusa Casino & Bingo – Colusa,
Provided friendly, courteous customer service.
Answered phones and provided insurance quotas over the phone.
Set appointments for insurance representatives.
Made copies, faxed and filed on a daily basis.
Translated and received insurance payments.
Video Clerk03/1996 to 08/1999 Colusa Casino& Bingo – Colusa,
Provided customer services in fast-paced casino environment.
Achieved daily assigned money budget goals.
Operated adding and money counting machines.
Trained new video clerks Colusa County Insurance/Allstate office.
Sales Associate08/1995 to 02/1997 The Closet – Yuba City,
Suggested sales through customer service and Achieved 10% add-on sales volume.
Worked on register, answered phones and reduced store losses.
Coordinated new display looks weekly with store merchandise.
Received excellent monthly employee evaluations.
Bachelor of Business Administration: Business Administration marketing1 2003Texas A&M University
TX Business Administration marketing
Associate of Arts: General Education and Entry General Education1 1999Yuba Community College
CA General Education and Entry General Education
Diploma: 6 1995Colusa High School
Professional appearance, positive attitude, enthusiastic and high energy level.
CASAS Evaluation Training April 2004.
Even Start Literacy Training Certificate May 2004.
Motheread Training Certificate May 2004.
accounting, adding machines, benefits, budget, oral
communication, conferences, consultant, counseling, clients, customer services, customer service, decision making, documentation, fast, financial, Insurance, Keyboard, leadership, marketing, materials, meetings, Excel, money, office, Power Point, Word, natural, organizing, policies, public speaking, Reading, sales, self-starter, Proficient in Spanish, staffing, telephone, phones, phone, 70 wpm, video, workshops, written, excellent written
2006-2007 Yuba county workshops 2008-Present Alta California Regional Center workshops/Trainings INTERESTS AND HOBBIES January 2002-2003, member of Spanish Club. January 2002-2003, member of National American Marketing Association October 2001-July 2003-1350 hours of community service through AmeriCorps tutoring. Helped to implement the Reading One-to-One program and the Brownvilla summer program. 2006 Yuba County Election Poll worker (volunteer)