Dedicated, passionate professional with strong work ethic. Excellent customer relations and computer knowledge with talented database skills. Detail oriented and well organized; comfortable taking the initiative and working independently. Adept at juggling multiple priorities and working within deadlines. Effective team player with fluent communication skills. Looking for remote position opportunity.
Skills
Adaptable
Analytical and critical thinker
Client relations; customer support & service oriented
Collaborative
Database proficiency; management, entry, analytics & troubleshooting (Salesforce, J. D. Edwards Enterprise Resource Planning, SharePoint and others)
Detail oriented and organized; documentation/recordkeeping
Professional communications, written and verbal
Report preparation
Sales; product and service
Self-motivated, self-starter, independent worker
Software proficiency (Microsoft suite; Office 365, Word, Excel, PowerPoint, Adobe and other)
Strong work ethics, dependable and consistent
Time management; process streamlining, multitasking and prioritizations
Work History
6/11/18 to Current
Service CoordinatorRite-Hite – Davie, FL,
Provide top notch service support to Biotech, Pharmaceutical, University, Hemp and other Customers, working independently to find speedy resolutions for sale, training, and service of mass spectrometry and chemical synthesis workflows.
Supply detailed cost quote information.
Manage and process warranty and general service requests and service orders.
Self-initiated commission-based customer outreach for service products. Self-discretion of allowable discounts to enhance relations. *Increased revenue 50%+ through utilization of effective processes.
Possess intimate knowledge of internal workflows and work effectively with internal departments; order entry, shipping, materials, planning, manufacturing, sales, IT & finance.
Manage customer database and service authorization records software; connecting support with database records and calendar scheduling.
Supply database analysis and report information for various project needs. Develop work-views for data extraction. Provide input/data for monthly top Management status reports.
Coordinate work orders for Field Service Engineers serving United States and Canada utilizing J.D. Edwards (Enterprise Resource Planning software), SharePoint and other database and office tools.
Assist Sales Associates with customer support world-wide.
Attend bi-weekly planning meetings for overall product flow and departmental update.
Coordinate in-house training program for customer users and product distributors.
Report customer survey results for stats and bonus reporting through SurveyMonkey.
01/2006 to 06/2018
Higher Education Services - ManagerCouncil Of International Schools – City, STATE,
2006-2015 - E. State St. Ithaca NY
2015-2018 - Remote - Home office
Liaison for university/college membership support and inquiries. Developed, nurtured and maintained relationships with membership community.
Managed new member applications and annual membership renewal including profile updates, contractual compliance and payment collection.
Managed departmental databases with over 11,000 customer points. Maintained integrity of data and processes, created reports and workflows for company use.
Online data support; troubleshoot user issues, flow corrections, improvements and instruction; provided timely workarounds. Increased membership data information accuracy and compliance rates.
Collaborated in development and implementation of communications plans for promotion of membership information, internal and external status communications/bulletins, event marketing, publication development and overall distribution strategies.
Produced manuscript for annual member publication catalogues.
Managed and executed annual series of International Student Recruitment Fairs in the U.S. in partnership with International Baccalaureate® (IB) Americas.
Assisted coordination and execution of annual European Global Forum; including distribution of marketing announcements, managing registrations, creating and ordering media, status reports and payment collection.
Oversaw registration and logistics with committee chair for annual 2-week U.S. counsellor tour.
Collaborated and assisted in creation and implementation of policies, procedures, tools and training for managing volunteers and ensuring continued quality and effective results. Served as committee secretary.
Assisted Finance with department account reconciliation. Increased accounts receivables through creation of effective processes.
Served on project management teams to support achievement of organizational strategies and objectives.
Provided critical support to IT department/vendors in implementation of company-wide software platforms.
Served as Office Manager for U.S. office; provided administrative functions and responsibilities.
Managed postal-distribution databases for 8 regional newspapers. Conducted database integrity and maintenance routines. Integrated United State Postal services databases (CDS) with company database (MSSI). Liaison for postal audits ensuring cost efficient postal rates. Generated weekly and monthly reports. Collected, cross-referenced and input subscriber/customer information under deadlines. Received, input, copied, collated, filed and archived media. Answered phones and handled customer relations regarding distribution of newspaper. Aided with mass mailings.
Worked with department heads under deadline to created, edited and paginate Advertiser News South newspaper. Selected, coordinated, input and edited articles and ads. Created and updated weekly calendar of events.
1985 to 1992
Systems Coordinator for Technical TrainingITT Defense Communications Division & Avionics Div – City, STATE,
Systems Coordinator for Technical Training:1990-1992
Coordinated with Department Heads to schedule government training classes for approximately 2,000 ITT employees within contractual time frames and standards. Designed, developed, created and maintained training databases as specified by contracts. Generated presentations and monthly reports for ITT, Government and/or Customer use.
Operator/Administrator of Xerox 6085 Desktop Publishing Computer System: 1989-1990
Coordinated with Project Managers to organize and generate monthly program review packages in compliance with Government/Customer defined standards. Reported internal action item status. Provided media support. Assisted and trained others in utilization and operation of Xerox 6085 computer system and various PC software packages.
Computer Operator/Clerical: 1985-1989
Provided administrative and clerical assistance to several Program Mangers, reporting to Director. Maintained weekly internal action item statuses reports and charts for department heads. Coordinated travel arrangements and reimbursements. Provided contractual agreements, specifications and other documentation as necessary. Performed office duties to ensure a smooth-running office.
Education
Expected in
Associate of Science: Business Management Bergen Community College - New Jersey, GPA:
Expected in
: Paralegal Continuing Education Unit, NJ - , GPA:
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