Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Overview
Case Manager Client Risk Assessment & Plan Integration | Case Management Services | Crisis Management Progress Report Writing | Client Intake & Advocacy | Protocol & Regulatory Compliance Maintain client confidentiality during comprehensive intakes, psycho-social assessments, and residential stays. Evaluate service needs, provide case consultation, screen for program eligibility, and provide referrals to community resources. Establish solid rapport and relationships with staff, third party providers, family members, and residents, earning accolades for strong communication skills, timely service, and ability to handle sensitive data with discretion.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • More than 15 years' experience working with people with disabilities as a Rehab Aide at Eastmont Human Services in Glendive, Mt prior to its closing around 2002.
  • In this capacity, I worked in the resident cottages providing training and personal care as well as working in the education department.
  • In the education department, I assisted with training and development of resident skills required for resident to remain as independent as possible.
Expected in 2013
Expected in 2007
BACHELOR OF APPLIED SCIENCE: Marketing and Management
Marketing and Management
Expected in 2003
01/2015 to Present
Service Coordinator , ,
  • Service coordinators assist senior and disabled residents in identifying, locating and acquiring the services necessary for them to remain independent and help families achieve self-sufficiency and economic independence.
  • This is done through a process of assessing resident's service needs; develop individually tailored care plans for services; link residents to supportive services or medical services provided within the general community; monitor services being delivered; periodically reassess resident level of functioning and needs; help determine eligibility for services; establish relationships and linkages with all agencies and service providers in the community; set up volunteer support programs, including wellness or health education classes.
  • Act as a strong advocate for tenant rights.
01/2014 to 01/2015
MANAGER Site Manager , ,
  • Had full responsibility for all disciplines and services provided through the center site, including all administrative responsibility related to the direct operation of the center.
  • Coordinated the following services, activities, and day-to-day operations of the program including: Referral and intake process, Rehabilitation services, Recreational activities, Health monitoring, Personal care, Transportation, Meals Personnel recruitment, supervision and performance review responsibilities.
  • Monitoring and coaching of staff in all disciplines for optimum work competency and performance.
  • Served as a liaison between individual program disciplines advocating for person-centered care.
  • Planned and implemented appropriate staff development and support services.
  • Participated in ensuring close coordination between participant, family, primary medical providers and outside agencies in carrying out individual care plans.
01/2007 to 01/2014
Social Services/Medicaid Waiver Case manager Rotork P.L.C. , ,
  • Acted as liaison between residents, family and staff; identified mental, emotional and psychosocial needs of the residents to aide in the access of services to meet individualized needs; and was responsible for admissions and discharges.
  • Worked with admissions team to determine a potential resident met all the criteria for admission to the nursing home.
  • Delivered social work services, referral and information services, and arranges transportation services.
  • As the Medicaid Waiver Case Manager, I was the social worker for a two member team who evaluated, arranged services for and maintained a care plan for all the participants of all ages in a 9 county area.
  • Worked with an interdisciplinary team to develop individualized care plans focused on the residents needs: discharge planning; psychosocial assessments; cognitive, mood and behavior activities.
  • Leveraged interactive presentation skills to deliver staff training on various areas, including residents' rights, abuse, neglect, and behaviors interventions.
  • Served as a strong resident/participant advocate, empowering residents to voice concerns and make independent decisions.
  • Supported residents/participants through the Medicaid, Medicare and rent assistance application process.
  • Managed abuse and neglect investigations, worked closely with legal and quality departments.
  • Assisted residents with end-of-life issues such as advance directives and support hospice and palliative care decisions.
  • Served as the Service Excellence Advisor to deliver continued improvement in services and processes provided to the resident/participant.
  • Assisted veterans to apply for and navigate through the Social Security process and other government and community programs.
  • Partnered with local liaison officer for veterans to ensure veterans apply for benefits for appropriate to their needs.
01/2005 to 01/2007
MANAGER Residential Services Coordinator NA , ,
  • Supervised 40+ employees and 49 residents of residential group homes; oversaw budget management, inventory and supply management, and human resource functions, paving the way for smooth running operations.
  • Performed inspections on group home to ensure high quality standards were met and maintained.
  • SELECTED CONTRIBUTIONS Recruited, interviewed, and hired candidates and ensured new hires commitment to contribute to the long-range growth of the organization and residents.
  • Acted as a liaison for the clients, case managers, families, employees and other agencies to advocate for person centered care.
  • Managed staff across 5 group homes, effectively promoting an environment where residents' social, emotional, and physical well-being was the first priority.
  • Trained staff on the following core competencies: crisis intervention, intake assessments, and methods on building trust with residents.
  • Maintained individual files, case notes, incident reports and all confidential records.
  • Led investigations in abuse and neglect.
Fellowships and Awards
Memberships/Scholarly Societies
administrative, benefits, budget management, Case Manager, coaching, crisis intervention, clients, discharge planning, staff training, government, health education, hospice, human resource, inventory, legal, notes, access, nursing home, palliative care, Personnel, presentation skills, processes, quality, recruitment, Rehabilitation services, staff development, supervision, Transportation

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended


Job Titles Held:

  • Service Coordinator
  • MANAGER Site Manager
  • Social Services/Medicaid Waiver Case manager
  • MANAGER Residential Services Coordinator



By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: