service coordinator resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Leadership | Problem Solver | Strategic Thinker Innovative, solution-focused professional leveraging over 10 years of experience with a broad portfolio of expertise in leadership, social service, organizational development, and project management. Superb analytical, attention to detail, critical thinking and problem-solving skills; keen focus on building strong relationships. Experience in planning and setting long-term strategic goals as well as optimizing organizational efficiency to meet and exceed expectations. Successful track record for resolving complex issues, strengthening processes, and improving operational proficiency.
Proven areas of expertise: Strategic Planning, Relationship Building, Organizational Development, Agile Methodologies, Client Services, Cultural Competency, Project Management, Verbal/Written Communication, Case Management, Problem Solving, Intake/Assessments, Scrum Master, Microsoft Office.
Skills
Critical Thinking
Adaptable and Flexible
Cultural Sensitivity
Complex Problem-Solving
Analytical and Critical Thinking
Time Management
Government Regulations
Learning Strategies
Dependable and Consistent
Microsoft Office
Customer Service
Troubleshooting
Work History
Service Coordinator, 11/2019 to Current Louisiana Machinery Company – Darrow, LA,
Coordinate resources and services for senior and disabled populations living in economically deprived communities
Perform intake assessments to identify emotional, social, and environmental needs; refer clients to appropriate community partner agencies to access resources and improve quality of life
Implement a multi-prong comprehensive communication plan to ensure over 90 participants receive holistic solutions for logistical support, medical resources, and environmental needs
Work in conjunction with multidisciplinary teams to provide optimal client services
Develop quarterly objectives to ensure compliance with state and federal agency regulations
Maintain operational policies, processes, and procedures to ensure adequate quality of service
Review large sums of data from participant engagement surveys, conducted thematic analysis, and created an action plan to enhance participant care and participant experiences
Intensive Case Manager, 06/2016 to 10/2019 The Mentor Network – Drums, PA,
Administered comprehensive social assessments for clients enrolled in Welfare to Work Program to identify barriers that impeded client’s successful transition from welfare benefits to employment. Develop individualized plans for each client; establishing barriers, career goals, and skills needed to enter workforce.
Actively establish, enhance and maintain liaison relationships with key government agencies, and non-profits/ community organizations.
Facilitated workshops to assist clients with developing skills needed to find employment; such as, mock interviews, appropriate interview attire, and resume building.
Maintained 85% client participation rate exceeding contract requirements by 28%, contributed to program success rate.
Ongoing case management with focus on screening and making appropriate referrals to address individual's needs in following domains: Safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal record expungement.
Case Manager - Prevention Specialist, 12/2015 to 05/2016 Arcelormittal – Calvert, AL,
Evaluated clients, ages zero to eighteen years old diagnosed with asthma; created specialized care plans with parents to establish healthcare goals based on severity of health issues
Established network of relationships with healthcare providers to facilitate referrals for resources and services.
▪ Assists with development of educational programs for staff, patients and families
▪ Adhered to strict confidentiality in accordance with HIPAA regulations
▪Works collaboratively with other members of team to improve systems which result in improved accuracy and timeliness of data reporting.
▪Collects data for analysis and measurement of performance and improvement.
▪Designed and implemented evidence based and best practice strategies that support goals in reducing hospitalizations.
▪Facilitated in-school and community-based (after-school) sessions using evidence-based curricula.
Assistant, 08/2010 to 11/2015 Antillean Adventist University – City, STATE, Puerto Rico
Served as member of the leadership team providing oversight for the office of residential life; coordinated on-campus housing assignments for approximately 100 students
Supervised Residential Assistants; responsible for interviewing, hiring, and training
Analyzed operations, practices, and processes to enhance residential policies/procedures
Organized activities that supported educational, personal, and social development for residential students
Collaborated with departments across campus, including Division of Student Affairs to foster relationships and develop programs that connected students to services/resources
Contributed to restructuring of the residential life office to increase efficiency and aligned activities with the university's goals/objectives
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Education
Masters of Science: Organizational Development, Expected in 05/2018 to Saint Joseph’s University - Philadelphia, PA, GPA:
Bachelor of Arts: Psychology, Expected in 05/2015 to Antillean Adventist University - Mayaguez, Puerto Rico, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.