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Service Coordinator Resume Example

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Kenesha
Lott
  • www.linkedin.com/in/keneshalott
Professional Summary

Skilled Service Coordinator with 14 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Knowledgeable Service Representative adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts and managing calendars. Offering 14 years of customer relations experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy developmentand staff management procedures positively impacting overall morale and productivity. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in Oil & Gas. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Skills
  • Community liaison
  • Service monitoring and evaluation
  • Proficiency in Office programs
  • Payment processing
  • Customer Relations
  • Supervision
  • Note-taking and documentation
  • Rapport and trust building
  • Schedule Management
  • Relationship development
  • Problem resolution
  • Notary Public
  • Filing And Data Archiving
  • Multi-line phone proficiency
Education
Penn Foster Career SchoolScranton, PA05/2009High School Diploma
Lone Star College SystemSpring, TXExpected in 05/2022Associate of Applied Science: Paralegal Studies
Work History
DeRouen Law FIrm - Legal Secretary Intern
Pearland , TX09/2020 - 10/2020
  • Scheduled and made appointments for 2 attorneys.
  • Diligently edited legal correspondence for grammar and spelling.
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
  • Filed documents with courts on behalf of attorney.
  • Supported team of 2 attorneys in practice of Family law.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Obtained signatures from attorneys for legal documents.
  • Created, indexed and maintained client binders.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Processed appeals, motions and pretrial agreements.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Received and placed telephone calls to clients and prospective clients.
  • Developed and maintained filing and retrieval systems.
  • Scheduled all appointments, appearances and briefings.
  • Screened telephone calls and forwarded to appropriate departments.
Trillium CNG- Service Coordinator
Houston, TX07/2016 - Current
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Scheduled appointment to resolve more complex issues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Walmart- Department Manager
Houston, TX05/2013 - 03/2016
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Managed overstocking, restocking and inventory control procedures during shifts.
  • Rotated merchandise and displays to feature new products and promotions.
Sprouts- Head Cashier
Houston, TX07/2013 - 08/2014
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Zuma Fun Centers- Party Host
Houston, TX05/2007 - 07/2009
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Planned parties according to customer specifications.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Called caterers and other party planning services to reserve for events.
  • Decorated and set tables in accordance with party themes and age groups.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
Additional Information

I am a Public Notary as well as a Certified Signing Agent.

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Resume Overview

Companies Worked For:

  • DeRouen Law FIrm
  • Trillium CNG
  • Walmart
  • Sprouts
  • Zuma Fun Centers

School Attended

  • Penn Foster Career School
  • Lone Star College System

Job Titles Held:

  • Legal Secretary Intern
  • Service Coordinator
  • Department Manager
  • Head Cashier
  • Party Host

Degrees

  • High School Diploma
    Associate of Applied Science : Paralegal Studies

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