Service Coordinator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Links
www.linkedin.com/in/keneshaClaire
Professional Summary
Skilled Service Coordinator with 14 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Knowledgeable Service Representative adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts and managing calendars. Offering 14 years of customer relations experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in Oil & Gas. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.
Diligently edited legal correspondence for grammar and spelling.
Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
Filed documents with courts on behalf of attorney.
Supported team of 2 attorneys in practice of Family law.
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Obtained signatures from attorneys for legal documents.
Created, indexed and maintained client binders.
Organized files for court proceedings.
Answered and directed calls using multi-line switchboard.
Processed appeals, motions and pretrial agreements.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Received and placed telephone calls to clients and prospective clients.
Developed and maintained filing and retrieval systems.
Scheduled all appointments, appearances and briefings.
Screened telephone calls and forwarded to appropriate departments.
07/2016 to Current
Service Coordinator Essity Aktiebolag (Publ) – Hamburg, NY,
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Scheduled appointment to resolve more complex issues.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Maintained productivity and quality standards at all times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
05/2013 to 03/2016
Department ManagerPetco – Temecula, CA,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Managed overstocking, restocking and inventory control procedures during shifts.
Rotated merchandise and displays to feature new products and promotions.
07/2013 to 08/2014
Head CashierUrban Air Adventure Park – Frederick, MD,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Resolved escalated customer disputes with special actions such as discounts.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Maintained stock within optimal levels to meet expected customer and sales levels.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
05/2007 to 07/2009
Party HostZuma Fun Centers – City, STATE,
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Planned parties according to customer specifications.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Planned and executed guest parties by organizing menus, spaces and special requests.
Called caterers and other party planning services to reserve for events.
Decorated and set tables in accordance with party themes and age groups.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Adhered to strict party schedule to avoid overbooking or delay of parties.
Education
Expected in 05/2009
High School Diploma: Penn Foster Career School - Scranton, PA GPA:
Expected in 05/2022
Associate of Applied Science: Paralegal Studies Lone Star College System - Spring, TX GPA:
Additional Information
I am a Public Notary as well as a Certified Signing Agent.
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