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Service Coordinator Resume Example

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SERVICE COORDINATOR
Summary

Skilled Social Services Professional accustomed to working in fast-paced environments. Offers a wide-ranging knowledge of medical terminology, psychopharmacology and common side effects of medications. 

Highlights
  • Homeless and dual diagnosed populations
  • Attentive listener
  • Program development
  • Mood disorders knowledge
  • Staff development
  • Strategic planner
  • Emergency response training
  • Experienced with elderly and disabled
Accomplishments

Achieved a 90% job placement rate for graduates of the medical billing , medical assisting, massage therapy, surgical technology, and pharmacy technology.


Successfully handled a caseload of 45 clients that needed supported employment, supported living and day habitation services.


Established a medical billing tutoring program that improved the job placement rate by 45%.

Experience
Service Coordinator05/2014 to CurrentCompany NameCity, State
  • Coordinate, facilitate and monitor quality services provided to individuals, as developed by the Individual Service Plan
  • Coordinate, facilitate, and monitor the development, implementation, and modification of ISP s (Individual Service Plans) in consultation with the individual and his/her team and in accordance with person centered planning principles.
  • Transporting individuals to medical appointments
  • Ensure all information is ready for audits and completing both annual and quarterly reports.
  • Cofacilitating meetings with Case Managers
Human Resources Specialist08/2012 to 02/2014Company NameCity, State
  • Responsible for development and maintenance of personnel records and database, tracking and reporting personnel requisition, administrating and tracking background checks, maintaining and processing 401k applications
  • Collaborated on the implementation of the recruiting process, such as: posting openings, screening resumes, and scheduling interviews
  • Collaborated in the drafting of new policies, procedures, and programs, as well as respond to inquiries regarding policies, procedures, and programs
  • Monitored leave requests and prepare the bi-monthly leave report
  • Planed and conduct new employee orientation
  • Provided support in the payroll process such as timecard authorization, created the payroll report, and paycheck distribution
  • Provided audit support (i.e. employee training program)
  • Provided front desk management support, administrative support, and department clerical support
  • Ensured that personnel records are accurate and prepared for upcoming audits
Employment Coordinator08/2011 to 03/2012Company NameCity, State
  • Counseled and assisted Program's clients regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
  • Advised, monitored, and tracked participation for clients to maximize of the functions and opportunities of the program
  • Managed the day-to-day relationship with customers, addressed customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
  • Maintained knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
  • Provided motivational support to customers during the job search process
  • Identified training needs and ensures appropriate training
  • Facilitated job readiness/search workshops
  • Demonstrated strong strategies for re-engaging customers after training and finding employment for those clients
  • Demonstrated effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
  • Successfully documented customer success stories internally and externally.
  • Analyzed and constructed critiques of resumes/required documentation for effective processing for customer eligibility
  • Administratively maintained accurate and complete records and correspondence as required by the Program Director and according to standards set by Client
Career Services/Account Manager10/2010 to 08/2011Company NameCity, State
  • Responsible for strategic planning, program assessment, and budgeting for the Career Center and WorkSource Affiliate Partners.
  • Followed DVR guidelines and policies determined by the state of Florida.
  • Supervised Work-Study students
  • Developed and monitored contracts with Work Source Partners including negotiating rental and resource sharing agreements with partners.
  • Managed the internship program, career services, and service learning opportunities working closely with instructional faculty and administration.
  • Participated in the development and expansion of employer services including with students and graduates.
  • Actively participated in committees, convene and attend meetings.
  • Developed and presented reports and presentations on Career Service activities to a variety of audiences, including students, employers, faculty, staff, and administration.
  • Represented the college at the Career and Employment Services Council.
  • Performed other duties as assigned.
Medical Billing Specialist01/2008 to 01/2010Company NameCity, State

  • Assured codes for all encounters are accurate and current
  • Revised and corrected rejected charges
  • Attended training and seminars and/or obtain the educational materials required to keep abreast of changes in coding, charge entry and billing
  • Managed patient Information
  • Updated/corrected and verified patient information when necessary
  • Assured that sliding fees schedules, co-pays and payments are properly maintained recorded and applied
  • Submitted electronic claims to third-party payers on a timely basis
  • Researched, corrected and resubmitted returned claims
  • Prepared statements and invoices in response to patient-authorized, lawyer-generated requests (i.e., Worker's Compensation and Personal Injury claims)
  • Posted insurance and other payments to patient accounts in a timely and accurate manner
  • Other administrative duties

Student Services Director06/2008 to 07/2009Company NameCity, State
  • Participated on the steering committee for the implementation of multi-tiered systems of support framework; provide leadership and training to staff, administration, committees, and teams as identified and designated by the Dean of Academics
  • Addressed concerns in a manner aligned to policies and procedures for: campus safety, student discipline, student attendance,enrollment and registration, and parent concerns.
  • Created and coordinated continually current and “best” practice informational student services resources and programs for administrators, parents and students, including parenting resources in the areas of: social emotional growth and development, bullying and harassment, and proactive responses to identified discipline and behavioral concerns.
  • Prepared descriptive reports as needed to develop and maintained the accountability for improvement of student services as reflected by statistics associated with truancy and attendance, enrollment, counseling and other social emotional supports, and student discipline data.
  • Oriented new administration to the policies, procedures and systems of support for students.
  • Established partnerships with universities, agencies, businesses and community programs to enhance the educational supports and opportunities for students.
  • Supported all department members and work collaboratively on all identified projects; approach professional relationships with a coaching and growth mindset.
  • Increased the overall job placement by 50 %, overall in field placement was 90%,
Medical Assistant & Billing Externship Coordinator03/2007 to 06/2008Company NameCity, State
  • Developed and implemented plans and strategies to achieve graduate employment goals.
  • Attended new student orientations to discuss and present the role of Career Services Department.
  • Updated data base of employers / externship sites with all new opportunities, as well as externship placements and job placement information.
  • Monitored ongoing externship and graduate placement efforts provided by all Career Services Advisors; assist Advisors with externship placement, as required.
  • Ensured every new site is qualified, following school and field standards, and all necessary paperwork is completed prior to any student commencing externship with the site.
  • Communicated externship requirements to students prior to externship and ensure all externship requirements are met before externship commences.
  • Provided job placement assistance, as necessary, for all not-yet-placed graduates.
  • Counseled and assist new and current extern and graduate students with job related issues.
  • Counseled new Career Services staff to ensure student success.
  • Collaborated with campus staff and faculty to resolve student concerns with externship and graduate placement.
  • Conducted site visits to ensure student progress via Midterm Evaluations.
  • Assisted with exit interviews with all students upon completion of their externship.
  • Conducted job search workshops to assist and train students with networking, resume and cover letter writing, on-line job searches, soft skills and interviewing techniques.
  • Assisted with coordination of certification testing for graduates.
  • Maintained Student Externship Surveys (completed by all Certificate degree students at their Exit Interview immediately following externship) in a three-ring binder, filed by program of study, in alpha order.
  • Generated follow-up calls, e-mails, texts, etc. to all not-yet-placed graduates to ensure ongoing contact and update of graduates' employment information in data base.
  • Maintained current data and generate reports to monitor externship and job placement statistics and ongoing progress; prepare job trend analysis and surveys.
  • Coordinated Advisory Board meetings, including entry of requisite data in employer data base; select new members for the Board and work with Faculty Coordinator to facilitate meetings.
  • Coordinated and attend Job / Career Fairs, and externship site and agency appreciation events; participate in campus and off-campus events, including graduation and marketing events.
  • Conducted weekly site visits for the express purpose of enhancing existing relationships with employers / sites and establishing new partnership opportunities.
  • Maintained a minimum 80% placement rate in all programs.
Medical Billing Specialist10/2005 to 03/2007Company NameCity, State
  • Processed electronic claims for payment for assigned clients and insurances in a timely manner
  • Verified patient eligibility via carrier websites
  • Recognized and corrected information on claims when necessary
  • Ensured that claims are submitted and received by carrier
  • Posted payments and subsequent adjustments and transfers to patient accounts and monitors reimbursements
  • Followed up with insurance carriers ensuring prompt payment
  • Responsible for processing denials, payments, and resolutions
  • Complied data and develops reports pertaining to outstanding claims
  • Processed appeals regarding inappropriate payments and rejections
  • Answered telephone inquiries and assists patients regarding their insurance coverage, referrals, etc.
  • Prepared monthly package for return to clients

Education
Masters: Gerontology2015Gerontology Brenau UniversityCity, State, US

GPA 3.82

Bachelors: Health Service Administration Florida Atlantic, ResearchFlorida Atlantic UniversityCity, State, US
Certifications
  • Associates in Paralegal Studies-Keiser University
  • Various certifications from the New Mexico Department of Health/Developmental Disabilities Supports Division
Professional Affiliations
Human Resources Generalist/Vice President of Team Member and Community Relations
Skills
  • Community Relations
  • Human Resources
  • Audits
  • Individualized Service Plan
  • Account Manager
  • Medical Biller
  • Administrative Support
  • Budget Management
  • Documentation
  • Medical Records
  • Scheduling,
  • Staff Training
  • Therap
  • IStar
  • Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Work
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Resume Overview

School Attended

  • Gerontology Brenau University
  • Florida Atlantic University

Job Titles Held:

  • Service Coordinator
  • Human Resources Specialist
  • Employment Coordinator
  • Career Services/Account Manager
  • Medical Billing Specialist
  • Student Services Director
  • Medical Assistant & Billing Externship Coordinator

Degrees

  • Masters : Gerontology 2015
    Bachelors : Health Service Administration Florida Atlantic, Research

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