Dependable and organized Service Coordinator with 6 years of experience in plumbing industry. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Personable leader with analytical problem-solving skills to successfully manage the front-line company operations. 10 years of experience in a professional setting.
Skills
Performance Evaluations
Job Prioritizing
Work Estimation
Employee Safety Training
Cross-Functional Collaboration
Assignment Delegation
Team Collaboration
Outside Contractor Oversight
Decision Making
Report Preparation
Tool and Parts Inventory Oversight
Personnel Management
Personnel Skill Assessments
Materials and Labor Costing
Employee Motivation
Word Processing
Service Orientation
Adaptability and Flexibility
Time Management
Product and Service Sales
Professional Communication
Dependable and Consistent
Conflict Resolution
Stress Tolerance
Attention to Detail
Billing and Accounting Support
Analytical and Critical Thinking
Multitasking and Prioritization
Customer Relations
Documentation and Recordkeeping
Data Entry and Analysis
Relationship Building
Work History
04/2015 to Current
Service CoordinatorButler Technical Group – Cypress, CA,
Answer all service calls in a professional, respectable manner, ensuring customer satisfaction. Record all necessary information to schedule each service call accurately. Assign an anticipated schedule date and time for each service call. Manage each team member's calendar and prepare it for the following day. Relay any change of schedule to the appropriate team member. Lean and continue to develop skills necessary to further understand the industry. Order job or product materials as needed. Assist in accounts receivable and maintaining all customer accounts with proper details, scans, notes, and transactions. Perform clerical duties when needed. Assist in marketing efforts via social media, mail-outs, flyers, emails, etc. Learn and manage the inventory program for industry materials. Assist the management team regarding office needs.
01/2013 to 02/2015
Assistant Community ManagerAspen Square Management – Winter Park, FL,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Addressed and quickly resolved resident complaints with speedy and knowledgeable support. Developed and adhered to community budgetary restrictions in collaboration with board of directors. Secured community services, including pool and fitness facility maintenance, landscaping and waste removal. Enforced compliance with community regulations and guidelines. Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices. Responded to all Common Area Maintenance (CAM) inquiries. Communicated effectively with owners, residents and on-site associates. Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs. Conducted inspections to maintain community CC&R's. Developed annual operating budgets and forecasts, as well as sales and marketing plans. Coordinated and facilitated the quarterly, semi-annual, and annual community association meetings. Helped elected board presidents with election processes. Managed and maintained all gated community fences by programming via codes, remotes, timed schedules.
01/2012 to 01/2013
Junior Data AnalystOckham – Stockholm, ME,
Worked on the Cost Analysis of items by comparing it with the list price, movement, customer matches and previous cost. Compared the data online with the data in the system and presented to business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution. Researched and compiled tailored monthly analytics and reports for all senior management with Excell. Generated quotes on the various items and presented to the sales person for specific regions. Updated and maintained the logs on the offers made to the customers. Developed flowcharts and diagrams to describe and lay out logical operational steps. Collaborated with sales and shipping departments to respond to questions and concerns regarding project details. Documented business workflows for stakeholder review. Coordinated statistical data analysis, design, and information flow. Corrected any data entry error to prevent later issues such as duplication or data degradation. Produced monthly reports using advanced Excel spreadsheet functions.
Education
Expected in
High School Diploma: Uvalde High School - Uvalde, TX, GPA:
Member of AVID, Band, and Soccer
Member of National Junior Honor Society
Graduated in Top 10% of Class
Expected in 12/2021
Associate of Arts: Liberal Arts And General Studies Sul Ross State University - Alpine, TX, GPA:
Member of The Psychology Club
Member of Student Government Association
Member of The Society for Collegiate Leadership & Achievement
Dean's List 2021
Coursework in Psychology and Communication
Expected in 12/2017
Associate of Arts: Liberal Arts And General Studies Southwest Texas Junior College - Uvalde, TX, GPA:
Member of Student Government Association
Expected in 03/2016
Associate of Science: Network And System Administration ITT Technical Institute - San Antonio, TX, GPA:
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