A career-focused individual with strong interpersonal and organizational skills. With the keen ability to advance supervisory, team building, and customer service skills. Seeking a position in the realms of Accounting, Customer Service, or administrative employment. Experience stepping into roles and quickly making positive changes to drive company success. Focus on using truing, monitoring, and morale-building techniques to maximize employee engagements and performance. Authorized to work in the US for any employer
Skills
Accredited Customer Service Representative
Proficient in
SAP (Systems, Applications and Products) & AS400 payroll systems
Proven team and department leadership abilities.
Well-developed administrative skills.
Highly organized, hard-working and detail oriented
Outstanding presentation, research, and communication skills.
Excellent cash handling experience and operational procedures.
Typing 45 WPM (10+ years)
WordPerfect Office
Windows Applications
MAC Windows/Office 08
Internet Browser (Netscape and Internet Explorer 5.0)
MS Office 2000 (Word, Excel, Outlook, Access,
PowerPoint)
Copier
Facsimile
Printer
Scanner
Word processor
Clerical Experience
Assessments
Customer service — Familiar
December 2020
Identifying and resolving common customer issues
Full results: Familiar
Call center customer service — Familiar
January 2021
Applying customer service skills in a call center setting
Receptionist — Familiar
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Scheduling — Proficient
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Basic computer skills — Completed
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common
Computer problems.
Full results: Completed
Customer focus & orientation — Highly Proficient
Responding to customer situations with sensitivity
Full results: Highly Proficient
Customer service fit — Familiar
June 2020
Measures the traits that are important for success for customer service roles.
Active listening — Highly Proficient
November 2020
Actively listening and appropriately responding in conversations
Filing & organization — Familiar
Arranging and managing information or materials using a set of rules.
Attention to detail — Proficient
Identifying differences in materials, following instructions, and detecting details among distracting
Information
Work style: Reliability — Proficient
Tendency to be dependable and come to work
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Experience
02/2021 to Current
Service CoordinatorThe Cook & Boardman Group, Llc – Houston, TX,
Utilized various software systems to facilitate movement, planning and scheduling for all dispatch
tickets and calls
Debrief Service Technicians after completion of each ticket
Follow up on all pending and requested work with customer utilizing a pending/open work order report
Maintain on call schedule, to include 1st on call and an administrative back up
Supervised driver dispatching, route planning, and vehicle tracking for over 15 drivers
12/2019 to 02/2020
Contact Center RepresentativeAspirus – Prentice, WI,
Maintains a high volume of inbound calls, researching and responding to billing questions and inquires
Kept up to date with details of insurance plans and company requirements
Other duties as assigned by manager
Registering and scheduling as appropriate
Maintains an understanding of billing information to assist providers and medical staff
Medical
terminology
Explained coverage options to potential policyholders, answering questions or concerns
12/2018 to 08/2019
Customer Service RepresentativeGlaukos – Tampa, FL,
Telephone contact with customers, sales as well as scheduling appointments and updating customers
on arrival schedules
De-escalated problematic customer concerns while maintaining a calm, friendly demeanor
Communicating via voice/ text to technicians with vital customer location and details
06/2015 to 12/2018
SupervisorThe Paradies Shops – Jacksonville, FL,
Provide fast and friendly customer service
Communicate with technicians and other departments via email, text message and phone
Answer incoming calls, emails, and txt messages to close out calls for technicians and sales Maintain
scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate
technician and update customers as needed of technicians ETA
Answer incoming calls from customers related to service, billing, and other departments
Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
Manage customer concerns and work to resolve them efficiently and effectively
Other assigned duties as directed by management
Responsibilities include enhancing employees' skills, performance, productivity and quality of work
Service Tian software also S2k
Education and Training
Expected in
Diploma: Reading Senior High School - Reading, PA GPA:
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