- Accredited Customer Service Representative
- Proficient in
- SAP (Systems, Applications and Products) & AS400 payroll systems
- Proven team and department leadership abilities.
- Well-developed administrative skills.
- Highly organized, hard-working and detail oriented
- Outstanding presentation, research, and communication skills.
- Excellent cash handling experience and operational procedures.
- Typing 45 WPM (10+ years)
- WordPerfect Office
- Windows Applications
- MAC Windows/Office 08
- Internet Browser (Netscape and Internet Explorer 5.0)
- MS Office 2000 (Word, Excel, Outlook, Access,
- PowerPoint)
- Copier
- Facsimile
- Printer
- Scanner
- Word processor
- Clerical Experience
- Assessments
- Customer service — Familiar
- December 2020
- Identifying and resolving common customer issues
- Full results: Familiar
- Call center customer service — Familiar
- January 2021
- Applying customer service skills in a call center setting
- Receptionist — Familiar
|
- October 2019
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Scheduling — Proficient
- July 2020
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Full results: Proficient
- Basic computer skills — Completed
- January 2020
- Performing basic computer operations, navigating a Windows OS, and troubleshooting common
- Computer problems.
- Full results: Completed
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Customer service fit — Familiar
- June 2020
- Measures the traits that are important for success for customer service roles.
- Active listening — Highly Proficient
- November 2020
- Actively listening and appropriately responding in conversations
- Filing & organization — Familiar
- Arranging and managing information or materials using a set of rules.
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Work style: Reliability — Proficient
- Tendency to be dependable and come to work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field.
|