Service Coordinator resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

A career-focused individual with strong interpersonal and organizational skills. With the keen ability to advance supervisory, team building, and customer service skills. Seeking a position in the realms of Accounting, Customer Service, or administrative employment. Experience stepping into roles and quickly making positive changes to drive company success. Focus on using truing, monitoring, and morale-building techniques to maximize employee engagements and performance. Authorized to work in the US for any employer

  • Accredited Customer Service Representative
  • Proficient in
  • SAP (Systems, Applications and Products) & AS400 payroll systems
  • Proven team and department leadership abilities.
  • Well-developed administrative skills.
  • Highly organized, hard-working and detail oriented
  • Outstanding presentation, research, and communication skills.
  • Excellent cash handling experience and operational procedures.
  • Typing 45 WPM (10+ years)
  • WordPerfect Office
  • Windows Applications
  • MAC Windows/Office 08
  • Internet Browser (Netscape and Internet Explorer 5.0)
  • MS Office 2000 (Word, Excel, Outlook, Access,
  • PowerPoint)
  • Copier
  • Facsimile
  • Printer
  • Scanner
  • Word processor
  • Clerical Experience
  • Assessments
  • Customer service — Familiar
  • December 2020
  • Identifying and resolving common customer issues
  • Full results: Familiar
  • Call center customer service — Familiar
  • January 2021
  • Applying customer service skills in a call center setting
  • Receptionist — Familiar
  • October 2019
  • Using basic scheduling, attention to detail, and organizational skills in an office setting.
  • Scheduling — Proficient
  • July 2020
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Full results: Proficient
  • Basic computer skills — Completed
  • January 2020
  • Performing basic computer operations, navigating a Windows OS, and troubleshooting common
  • Computer problems.
  • Full results: Completed
  • Customer focus & orientation — Highly Proficient
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Customer service fit — Familiar
  • June 2020
  • Measures the traits that are important for success for customer service roles.
  • Active listening — Highly Proficient
  • November 2020
  • Actively listening and appropriately responding in conversations
  • Filing & organization — Familiar
  • Arranging and managing information or materials using a set of rules.
  • Attention to detail — Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Work style: Reliability — Proficient
  • Tendency to be dependable and come to work
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
02/2021 to Current
Service Coordinator The Cook & Boardman Group, Llc Houston, TX,
  • Utilized various software systems to facilitate movement, planning and scheduling for all dispatch tickets and calls
  • Debrief Service Technicians after completion of each ticket
  • Follow up on all pending and requested work with customer utilizing a pending/open work order report
  • Maintain on call schedule, to include 1st on call and an administrative back up
  • Supervised driver dispatching, route planning, and vehicle tracking for over 15 drivers
12/2019 to 02/2020
Contact Center Representative Aspirus Prentice, WI,
  • Maintains a high volume of inbound calls, researching and responding to billing questions and inquires
  • Kept up to date with details of insurance plans and company requirements
  • Other duties as assigned by manager
  • Registering and scheduling as appropriate
  • Maintains an understanding of billing information to assist providers and medical staff
  • Medical terminology
  • Explained coverage options to potential policyholders, answering questions or concerns
12/2018 to 08/2019
Customer Service Representative Glaukos Tampa, FL,
  • Telephone contact with customers, sales as well as scheduling appointments and updating customers on arrival schedules
  • De-escalated problematic customer concerns while maintaining a calm, friendly demeanor
  • Communicating via voice/ text to technicians with vital customer location and details
06/2015 to 12/2018
Supervisor The Paradies Shops Jacksonville, FL,
  • Provide fast and friendly customer service
  • Communicate with technicians and other departments via email, text message and phone
  • Answer incoming calls, emails, and txt messages to close out calls for technicians and sales Maintain scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate technician and update customers as needed of technicians ETA
  • Answer incoming calls from customers related to service, billing, and other departments
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management
  • Responsibilities include enhancing employees' skills, performance, productivity and quality of work
  • Service Tian software also S2k
Education and Training
Expected in
Reading Senior High School - Reading, PA

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Resume Overview

School Attended

  • Reading Senior High School

Job Titles Held:

  • Service Coordinator
  • Contact Center Representative
  • Customer Service Representative
  • Supervisor


  • Diploma

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