Service Coordinator resume example with 11+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Business-conscious professional bringing over 10 years of experience in customer driven industries. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Skills
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Experience
Service Coordinator, 03/2022 - 07/2022
Enersys – Sumner, WA,
Enersys – Sumner, WA,
- Converted customer purchase orders to sales orders, checking for accuracy, price confirmation and ship date feasibility.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Gathered, interpreted and used data to determine structured solutions.
- Researched problems, determining nature of issue and steps to achieve resolution.
- Leveraged CRM to maintain service process data.
- Worked with technicians to complete paperwork within designated timeframe.
- Fostered customer success by resolving inquiries and complaints.
- Liaised between client and technician to keep parties fully informed.
- Assessed business risks, demonstrating consideration and safeguards for company reputation.
Warehouse Associate Seasonal, 09/2021 - 01/2022
Rubio's Restaurants, Inc. – Lakewood, CA,
Rubio's Restaurants, Inc. – Lakewood, CA,
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Selected proper cutting tools, calculating parameters to manufacture components and parts.
Medicare Sales Representative Seasonal, 07/2021 - 10/2021
Clean Harbors, Inc. – Bensenville, IL,
Clean Harbors, Inc. – Bensenville, IL,
- Consulted with customers to determine best methods to resolve service and billing issues.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Implemented and designed effective marketing strategies to adjust and sell insurance contracts.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
Grocery Associate Seasonal, 02/2021 - 07/2021
Rcn Telecom Services – Canton, MA,
Rcn Telecom Services – Canton, MA,
- Managed cash register operations using POS system, including processing sales and returns.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Verified invoices against delivered merchandise to check shipment accuracy.
Central Scheduling Specialist Seasonal, 02/2021 - 06/2021
Molson Coors Brewing Company – Bentonville, AR,
Molson Coors Brewing Company – Bentonville, AR,
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Documented conversations with customers to track requests, problems and solutions.
- Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
- Displayed strong telephone etiquette, effectively handling difficult calls.
General Manager, 09/2016 - 07/2018
Clean And Press – City, STATE,
Clean And Press – City, STATE,
- Greeted customers, collected items and recorded contact information.
- Adhered to safety practices to decrease laundry-related accidents.
- Trained, managed and motivated employees to promote professional skill development.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
Dispatcher, 01/2010 - 01/2015
Blue White Taxi Services – City, STATE,
Blue White Taxi Services – City, STATE,
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Tracked all changes in computer system to keep records current and accurate.
- Reported delays, accidents or other traffic and transportation situations.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Quickly determined locations and needs for high volume of hourly callers to accurately send drivers for assistance.
Small Business Account Representative, 06/2006 - 04/2009
AT&T Inc. – City, STATE,
AT&T Inc. – City, STATE,
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met service team sales targets and call handling quotas consistently.
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Sales Representative, 06/2005 - 06/2006
SatCom Marketing LLC – City, STATE,
SatCom Marketing LLC – City, STATE,
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Maintained and recorded customer information in database.
- Responded to questions with knowledgeable responses.
- Boosted opportunities by 40% through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.
Education and Training
North Hennepin Community College - Brooklyn Park, MN,
- Completed coursework in Human Services, Paralegal and Business Management
Certifications
- Certified Mental First Aid Responder (MHFA)
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Resume Overview
School Attended
- North Hennepin Community College
Job Titles Held:
- Service Coordinator
- Warehouse Associate Seasonal
- Medicare Sales Representative Seasonal
- Grocery Associate Seasonal
- Central Scheduling Specialist Seasonal
- General Manager
- Dispatcher
- Small Business Account Representative
- Sales Representative
Degrees
- Some College (No Degree)
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