Service Coordinator resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Capable Medical Social Worker well-versed in educating patients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, recordkeeping and insurance requirements. Using one year of experience in field to deliver exemplary patient support.

Self-motivated Front Office Manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Productive and personable Front Office Supervisor with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Enthusiastic Psychology Major eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of psychological and behavioral training in Industrial and Organizational courses. Motivated to learn, grow and excel in Human Resources and other various careers within Psychology.


Bachelors Degree in Psychology

Masters Degree in Organizational and Industrial Psychology

Graduated with Honors and Distinction

  • Payroll and budgets
  • Excellent multi-tasking ability
  • Team leadership
  • High accuracy
  • Workflow planning
  • Program management
  • Microsoft Outlook
  • PowerPoint
  • Microsoft Word
  • Customer Service
  • Program management
  • Insurance
  • Team leadership
  • Leadership training
  • Management Reporting
  • Meetings
  • Organizational skills
  • Research
  • Business communication
  • Administration
  • ADP
  • Budgeting
  • Business communication
  • Coaching
  • Multi-tasking
  • Data management
  • Filing
  • Quick learner
  • Scheduling
  • Management Consulting
  • Phone Etiquette
  • Mentor
Work History
11/2019 to Current Service Coordinator Onpoint Group | Rhinelander, WI,
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Managed caseload of up to 70 individuals and families.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Scheduled appointment to resolve more complex issues.
  • Contacted insurance companies to verify coverage, deductibles and payments.
  • Interviewed patients to document case histories, verify insurance eligibility and obtain referrals.
  • Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Completed psychosocial evaluations and needs assessments.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Coordinated program referrals for community-based resources.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Organized clinical documentation, treatment plans, and referrals.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
01/2019 to Current Front Office Manager Four Seasons Hotels Inc | Nashville, TN,
  • To represent department team members at weekly meetings.
  • Clearly communicate in all areas that touch the department.
  • Supervise, train, and develop department team members to reach their potential and more.
  • Report to senior level management and carry out evaluations quarterly and yearly.
  • Research complaints from team members and patients.
  • A liaison with talk soft (call reminder system).
  • Schedule staff monthly as well as vacation approval.
  • Expert on ADP time cards.
  • To carry out discipline when necessary according to the handbook.
  • Provide objective strategies as conflict arises.
  • Positive role model motivating the department team members to work effectively and efficiently.
  • Carryout weekly department meetings.
01/2014 to 01/2019 Office Manager Associated Catholic Charities | Arnold, MD,
  • Sourced vendors for special project needs and negotiated contracts.
  • Prepared vendor invoices and processed incoming payments.
  • Coordinated special projects and managed schedules.
  • Received, screened and routed incoming calls.
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
  • Ordered all office supplies including ink cartridges, toner, and paper.
  • Maintained computer and physical filing systems.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Completed weekly payroll for numerous employees.
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Expected in Master's Applied Psychology | Industrial and Organizational Liberty University, Lynchburg, VA GPA:
Expected in Bachelor of Arts | Psychology Christopher Newport University, Newport News, VA GPA:
Additional Information

As a recent Masters graduate, I have the ability to be fair and kind, to guide, mentor, and motivate. The ability to be calm under pressure as well as prioritize and organize ahead. The ability to be responsible and admit when wrong, and on the contrary, to discipline when necessary. Finally, the ability to adjust to change.


UPMC Health Plan

AmeriHealth Caritas

Pennsylvania Health and Welness

Service Coordination Unlimited, INC.

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Resume Overview

School Attended

  • Liberty University
  • Christopher Newport University

Job Titles Held:

  • Service Coordinator
  • Front Office Manager
  • Office Manager


  • Master's Applied Psychology
  • Bachelor of Arts

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