(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Skilled Service Coordinator with 13 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Motivated to learn, grow and excel. Interested in supervisory role.

  • Service monitoring and evaluation
  • Community liaison
  • Communications
  • MS Office
  • Rapport and trust building
  • Client advocacy
  • Relationship development
  • Problem resolution
Lane College Jackson, TN Expected in 06/1990 Bachelor of Arts : Sociology - GPA :
Work History
Bearcom - Service Coordinator
Escondido, CA, 09/2017 - Current
  • Provides general services management which includes intake,education and referral of residents to service providers in the general community.
  • Partner with local agencies to sponsor wellness and educational events based on findings in daily research that will benefit the residents. Maintain a good working relationship with area agencies to assure their assistance.
  • Servies as a liaison to community agencies, networks with community providers ans seeks out new services available to the residents. Inform residents abut available services and benefits and how to apply for them.
  • Assists the residents in building informal support networks with other residents, family and friends.
  • Conduct daily research in analyzing the types, frequency, and other characteristics of services that residents use, need, and want.
  • Complete ongoing required training.
Boundless Networks - Program Coordinator
Phoenix, AZ, 03/2017 - 09/2017
  • Manage and assigned caseload of individuals served and facilitate their Individual Support Plan (ISP) implementation.
  • Responsible for supervising, training, and counseling House Manager, Direct Support Professional, Companions, and Family Bases Professionals.
  • Implement staffing, scheduling, and coverage for residents, family based, and / or Day Center, including conducting interviews for House Managers, Direct Support Professionals, Companions, and Family Based Professionals.
  • Complete and submit required documentation for individual on assigned caseload, including Risk Tool, Level of Need, provider supporting documentation, and monthly reviews.
  • Responsible for ensuring that social services are provided in accordance with all local, state, and federal regulatory organizational.
Kindred Healthcare - Lead Case Manager
Bullhead City, AZ, 03/2009 - 01/2017
  • Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
  • Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
  • Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
  • Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.
  • Meets regularly with clients to discuss/evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
  • Facilitates individual/group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness, provides appropriate encouragement.
Cascade Energy - Program Director
Park Ridge, IL, 10/2005 - 03/2007
  • Managed, directed ,and assigned all aspects generated towards the Intellectual Disability program: approval governed though State funding associations.
  • Responsible for promoting the independence of the community and the participation of consumers served by using creative thinking, problem solving and empowerment as part of the facility management group to improve moral an teamwork.
  • Coordinating and obtaining highly qualified staff members and professional working in management operations resulting in a productive teamwork effort.
  • Plans organizes and direct all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
  • To maintain programs in fiscal operation in ordinance with state and county regulations, philosophies, and agency guidelines. Interface with local planning, operating, finance, and legal operations, meeting local requirements.
  • Achieved high staff moral and retention through effective communication, prompt conflict resolutions, and proactive supervisory practices and facilitating a proactive work environment.

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School Attended

  • Lane College

Job Titles Held:

  • Service Coordinator
  • Program Coordinator
  • Lead Case Manager
  • Program Director


  • Bachelor of Arts

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