Resourceful Service Coordinator with a 10-year history of serving clients in a non-medical home health care agency. Fluent in English and technically proficient in a variety of software applications, including Microsoft and Excel. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office.
Skills
Learning Strategies
Operation Monitoring
Scheduling
Data Entry
Individualized Service Plans
HIPAA Compliance
HIPAA Regulations
Ongoing Client Support
Microsoft Exchange Server
Scheduling Software
Monitoring
Data Entry Software
Coordination
Follow Company Standards
Education and Training
East Poinsett Co. High SchoolLepanto, ARExpected in 05/1999 ā āHigh School Diploma: - GPA:
ASU Jonesboro, AR, Expected in 07/2000 ā ā:Phlebotomy - GPA:
Experience
Bearcom - Service Coordinator Evans, CO, 01/2011 - 04/2021
Ensured that all clients were filled.
Ensured that care was being provided according to all relevant policies, procedures, and regulations.
Pre-interview applicants with no discriminating notes.
Conducted new hire orientation.
Ensured that all caregivers meet all the requirements to provide in home care to the elderly and disabled (CNA/PCA, Background Checks, Prior Employment, ect)
Identify client needs.
Schedule work assignments with regard to caregiver qualifications and experience.
Discuss any issues or concerns with RN and/or Operations/HR.
Keep RN/Operations informed of daily operations as needed.
Maintain current, accurate, and confidential client/caregiver reporting system to Corporate Office.
Ensure that caregivers are staying in compliance with Medicaid Regulations by utilizing the Visit Compliance Report Daily.
Seen to it that all clients are being filled with the appropriate caregiver.
Seen to it that the Care Coordinator and Clerical responsibilities and tasks among office staff were being carried out to facilitate effectiveness and efficiency.
Seen to it staff performance is at its best.
Seen to it that office policies and procedures are adhere to.
Implemented procedural and policy changes to improve operational efficiency within the guidelines of the organizations.
Monitor and maintain office supplies.
Maintained a safe and tension free work environment.
Seen to it that all files were maintained and current, kept in filing cabinet during the day when not in use and locked up at the end of the day.
For Supervisory and Reassessment visits original client charts were to be kept in the office, if needed a duplicate copied file made for those visits.
Seen to it that office staff adheres to filing procedures.
Seen to it that all reports are into the Corporate Office on time.
Seen to it that billing is correct before sending it to the Cooperate Office.
Trained new employees in the Care Coordinator and Clerical Personnel role.
Implement and trained current employees (Care Coordinator and Clerical Personnel) on new changes.
Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; monitoring Clerical and Care Coordinator functions.
Maintained office efficiency by planning and implementing office systems.
Designs and implements office policies in accordance with Company; by establishing standards and procedures, measuring results against standards; making necessary adjustments.
Completes operational requirements by ensuring staff members are completing job description tasks; following up on work results.
Keeping management informed by reviewing and analyzing reports; identifying needs.
Maintaining office staff by recruiting, selecting, orienting, and training employees.
Maintaining office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Maintaining professional and technical knowledge by attending educational workshops.
Contributing to team effort by accomplishing related results as needed.
Erewhon Market - Training and Development Assistant Pacific Palisades, CA, 01/2016 - 02/2017
Preparing materials and documents as needed for monthly scheduled meetings and training sessions, this included copying, scanning, and putting together files and packets for early participant.
Research of information and preparing Power Point presentations for monthly scheduled meetings and submitting them to the Training Development Manager and Director of Operations for approval .
Preparing for and conducting training courses and presentations as needed for meeting and/or training sessions for locations as needed, including setting up and preparing necessary equipment, and presenting required information and updates to employees as needed.
Assisting the Training and Development Manager as needed with the training and continuing education of new employees and assisting with additional required or necessary training as requested by the Director of Operations.
Working closely with the Training and Development Manager to develop and present materials including but not limited to continuing educational materials, hands on activities, example worksheets, sign in sheets, and training and acknowledgement forms.
Assisting the Training and Development Manager with updating and /or changes in office forms, changes in policy and procedure documents, employee handbook forms, various job description updates and other implemented updates or changes as deemed necessary by the Director of Operations.
Preparing weekly and monthly reports including Hours Count Log and Client Count Log.
Checking each locations discrepancy reports weekly to ensure accuracy and reporting this information to the Training and Development Manager as needed.
Maintaining the Applications Log, entering information from applications received and filing applications in file room as needed.
Filing all Closed Staff information on the same day it is received by the Training and Development Manager.
Maintaining binders for each location containing monthly meeting materials, training materials, all handouts, worksheets, and sign in sheets from all RN meetings, Care Coordinator meetings, Clerical Coordinator meetings, and TCM/CSM meetings.
Copying all sign in sheets from monthly meetings and placing copies in employee files.
Maintaining current Forms Used binders containing all currently used forms by office, RN, and TCM/CSM staff.
Maintaining a past Forms Used binder containing forms used prior to current years
Maintaining a current list of caregiver email addresses as needed.
Assisting the Training and Development Manager with emailing information, updates, changes, memos, ect. to employees.
Maintaining a high level of confidentiality when dealing with employee files/documents, training materials, ect. and following all HIPA and Medicaid Regulations and Guidelines.
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