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Service Appointment Coordinator and Cashier Resume Example

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SERVICE APPOINTMENT COORDINATOR AND CASHIER
Summary

I am a hard worker whom enjoys working with a great team. I am well organized at any task that is given to me. I enjoy taking the lead on projects that are given and take pride in such. I am a great multitasking and a fast learner, making any projects that I am given done well and in a timely manner.

Skills
  • Member service and support
  • Patient service and assistance
  • Entered leads, appointments and communication into CDK and ADP systems.
  • Hospitality and service knowledge
  • Outstanding customer service
  • Service assistance and support
  • File and records maintenance
  • Written and verbal instructions
  • Quick Learner
  • Microsoft Windows and Excel
  • BDC Trained
  • ADP and CDK trained
  • Time management skills
Experience
Autonation Ford Bellevue | Bellevue, WAService Appointment Coordinator and Cashier
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Set up and maintained physical and electronic filing systems.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of all teams (Sales, Service and Parts Departments).
  • Answered phone calls by the second ring and asked appropriate questions to determine which department or staff member could be of service.
  • Responded to telephone inquiries from clients and managers and delivered information to inform and educate callers.
  • Answered daily phone calls on multi-line phone system and transferred calls to appropriate persons.
  • Handled payment of all types (cash, card and check) for all departments (Sales, Service and Parts).
  • Organize repair orders for Service Advisors and Service Manager.
Evergreen Ford Lincoln | Issaquah, WAReceptionist and Cashier
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Requisitioned office supplies, assisted in payroll, performed record keeping and tracked time cards for all departmental office employees.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Managed scheduling for Service department staff, monitoring resource allocation to provide optimal coverage and service.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Answered phone calls by the second ring and asked appropriate questions to determine which department or staff member could be of service.
  • Responded to telephone inquiries from clients and and all departments and delivered information to inform and educate callers.
  • Answered daily phone calls on multi-line phone system and transferred calls to appropriate department.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Managed phone calls from clients when manager(s) was unavailable and provided informative answers to questions.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Stock in new and used cars into inventory systems (via computer and paper).
  • Was to keep track of /most to all keys that came in on a convoy of new and used cars.
  • Handle cash, card and check transaction for Service and Parts Departments.
  • Call and mail noticesto customers about their license plates having arrived.
Autonation Ford Bellevue | Bellevue, WAService Appointment Coordinator
  • Scheduled appointments for management teams and maintained updated calendar using CDK and ADP systems.
  • Drove customer feedback to deliver information to management for corrective action.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Responded to telephone inquiries from clients and all departments and delivered information to inform and educate callers.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Answered phone calls by the second ring and asked appropriate questions to determine which department or staff member could be of service.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Education and Training
Hazen Senior High School | Renton, WAHigh School Diploma2004
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Resume Overview

Companies Worked For:

  • Autonation Ford Bellevue
  • Evergreen Ford Lincoln

School Attended

  • Hazen Senior High School

Job Titles Held:

  • Service Appointment Coordinator and Cashier
  • Receptionist and Cashier
  • Service Appointment Coordinator

Degrees

  • High School Diploma

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