Reliable Service Advisor with more than 27 years in Automotive Customer Service. Punctual and knowledgeable in all areas of auto repair.
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.Seasoned customer service specialist with background in providing advice on diverse customer situations.Exceptional [Job Title] dedicated to employee development.Results-oriented [Job Title] with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.[Job Title] who specializes in quality service, customer retention, productivity and team management.High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.Devoted [Job Title] who sustains the highest level of customer service through efficient team and customer account management.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Played an instrumental role in increasing customer satisfaction ratings index from [number]% to [number]% within [number] years as Customer Service Manager.Improved customer retention in [year] by [number]% from the previous five years.Reduced staff turnover by [number]% in one year by implementing several well-received team and morale-building programs.
Successfully managed the activities of [number] team members in multiple locations.Created training manuals targeted at resolving even the most difficult customer issues.Reduced amount of employee overtime by [number]% by effectively delegating tasks.Recruited, managed and mentored an average of [number] new customer service representatives per year.Monitored the daily activities of [number] customer support teams.Developed, implemented and monitored programs to maximize customer satisfaction.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Developed rapport with the customer base by handling difficult issues with professionalism.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Lead on and off-site customer support teams across multiple time zones.Lead on and off-site customer support teams across multiple time zones.
Theatre Performance/Technical TheatreTop [Number]% of class[Award Name] Academic Achievement AwardCoursework in Marketing, Business Management and CommunicationsCustomer Service Manager Certificate (CSMC)Call Center Manager Training CertificationCompleted customer service management training
additional info should be relevant to the job you are applying
attention to detail, Automotive, billing, interpersonal skills, delivery, dependable, phone support, insurance, office, communicator, Quality Control, Safety
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