Service Advisor resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Personable and dedicated Customer Service Representative/Service Advisor with extensive experience in the RV industry, and retail. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Customer service
Complaint resolution
Detail-oriented
Excellent work ethic
Positive and friendly
People-oriented
Multi-line phone talent
Team building expertise
Customer expectations management
Exceptional time management skills
Exceptional communication skills
Motivated team player
Sales support , and upsell motivation
Personable
Natural leader
Insurance estimates
Warranty Submissions
Data entry
Records management
Service estimates
System implementation
Cross-functional collaboration
Customer relations
Direct sales
Experience
05/2017 to 09/2019
Service AdvisorWestern States Cat – Butte, MT,
Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
Answered customer questions about services and explained the charges that were involved.
Handled customer issues with confidence, utilizing positivity, professionalism, and knowledge to ensure effective resolution.
Suggested add-on services that would be helpful to customers and improve the bottom line.
Answered phone calls for service, scheduled appointments for service
Checked customers in , walk through unit with them, noting their concerns, take photos of all concerns, dispatch work order to shop for service
Walk through units with technician, submit warranty concerns for parts and labor needed to repair issues, once approved order parts needed to complete repairs
Contributed to business growth by confirming customer satisfaction with service and quality.
02/2015 to 08/2017
Store ManagerFive Below, Inc. – Elkridge, MD,
Increased profits through effective sales training and troubleshooting profit loss areas.
Reordered inventory when it dropped below predetermined levels.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Scheduled and led weekly store meetings for all employees.
Managed, hired and developed top talent and strengthened workflow productivity.
Managed all aspects of store operations, organization, maintenance, and purchasing functions, including instructing staff how to appropriately handle difficult, and complicated sale
Instructed staff on appropriately handling difficult and complicated sales.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Trained and developed new associates on POS system and key sales tactics.
Monitored security and handled incidents in a calm and professional manner.
Assigned employees to specific duties to best meet the needs of the store.
Counted cash drawers and made bank deposits.
Managed vendor selection and relations to guarantee best-pricing and on-time deliveries.
Conducted store inventories once per quarter.
Generated repeat business through exceptional customer service.
05/2013 to 02/2015
Certified Medical AssistantLrghealthcare – Laconia, NH,
Schedule Appointments for patients per Dr's availability.
Facilitated timely check-in by greeting visitors and establishing the purpose of their visit.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Transported patients to and from different departments.
Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Ensured safety and well-being of patients.
Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each patient.
Took and recorded patients' temperature, pulse and blood pressure.
Provided patient education.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
01/2010 to 03/2013
Store ManagerFive Below, Inc. – Evanston, IL,
Generated repeat business through exceptional customer service.
Oversaw daily operations of store start-up, including staffing and training, company compliance, inventory control and financial functions.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Scheduled and led weekly store meetings for all employees.
Monitored security and handled incidents in a calm and professional manner.
Conducted store inventories once per quarter.
Interviewed job candidates and made staffing decisions.
Managed all aspects of store operations, organization, maintenance, and purchasing functions.
Planned budgets and authorized payments and merchandise returns.
Responded to customer concerns with friendly and knowledgeable service.
Reported to the district manager regarding all store and staff issues.
Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
Increased profits through effective sales training and troubleshooting profit loss areas.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
Counted cash drawers and made bank deposits.
Reordered inventory when it dropped below predetermined levels.
Education and Training
Expected in 2006
High School Diploma: East Kentwood High School - Grand Rapids, MI GPA:
Expected in 2011
Associate of Arts: Certified Medical Assistant Everest Institute - Grand Rapids - Grand Rapids, MI GPA:
Elected for Student Ambassador for Everest in 2010.
Received National Honor Awards for Perfect Attendance and Maintaining a 4.0 GPA.
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