, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medium/heavy duty truck & trailer repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Invoicing
Scheduling
Sales
Sales Goals
Client Needs Assessment
Invoice Processing
Records Oversight
Point of Sale Systems
Appointment Setting
Customer Complaint Resolution
Product Knowledge
Insurance Knowledge
Vehicle Maintenance
Vehicle Inspection
Product Sales
Predictive and Preventive Maintenance
Fleet Management Knowledge
Work History
Service Advisor, 06/2016 to Current Western States Cat – Pendleton, OR,
Met with customers to discuss service needs and develop effective and practical solutions.
Developed written estimates and obtained customer consent to proceed.
Guided techs on automotive repair, tool usage and equipment operation.
Followed up with customers during and after installations to verify satisfaction.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Organized ongoing maintenance schedules to boost system performance.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Contributed to development, implementation and execution of maintenance programs.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Carpenter Journeyperson, 07/2015 to 06/2016 The Hertz Corporation – Gainesville, FL,
Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
Planned projects by identifying necessary equipment, tools, and required assistance.
Led variety of projects from start to finish, including garages, residential homes and additions.
Planned and executed work with proper tools and materials to maximize productivity.
Followed established job site safety regulations and maintained safe and clean work area.
Completed independent or team installations of building structures, including trim, flooring and cabinetry.
Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
General Contractor, 05/2012 to 06/2015 Aegion Corp – Conyers, GA,
Provided first class customer service to meet all deadlines with guaranteed satisfaction.
Learned diverse construction trades skills, including basic carpentry, painting and plastering.
Monitored materials inventory and requested items for restocking for each job.
Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
Consulted with customers to understand desires and help each owner meet individual property objectives.
Organized materials, tools and equipment to supply team members.
Reviewed contractor invoices, approving payments on acceptable work.
Managed talented teams of electricians, carpenters, plumbers and other craftsmen on commercial and residential projects.
Pipefitter Apprentice, 02/2007 to 03/2012 Emcor Group, Inc. – Cerritos, CA,
Installed piping for plumbing systems for domestic and HVAC lines.
Fabricated and installed screw pipe, socket weld pipe and stainless steel tubing.
Followed safe work practices, which included fall protection and personal protective equipment.
Threaded pipes using piping machines.
Coordinated movement of materials and equipment to job sites.
Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
Fabricated, assembled, installed and maintained piping systems.
Offered guidance and training to junior team members.
Ran stainless, aluminum, steel and PVC piping.
Selected type and size of piping required for each project.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.
Installed valves, hangers, supports and flanges inside piping systems.
Education
Ged: , Expected in 05/2007 Tidehaven High School - El Maton, TX GPA:
Trade School: Pipefitting, Expected in 05/2012 Pipefitter's Local Union 286 Training Center - Austin, TX, GPA:
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