LiveCareer-Resume

service advisor resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am a versatile employee who thrives in dynamic, challenging and fast-paced environments.  Assertive and enthusiastic with 17 + years’ experience.  A vast knowledge of the forklift industry including administrative duties, branch operations, service, and some rental and sales operations.  Highly enthusiastic customer service professional who is well versed in the forklift industry products, services and consumer trends. Progressive background includes Sr. Service Administrator role, training and mentoring new staff on various company systems and objectives.  Reliable and friendly employee who quickly learns and masters new concepts and skills.  Passionate about helping customers and creating a satisfying  experience. Personable Customer Service Associate dedicated to providing the highest level of customer service.  Outgoing and efficient with the capacity to multi-task.  I have excellent  leadership skills and an unsurpassed work ethic.  I am looking to grow my skills and knowledge to further my career in the forklift industry.

Skills
  • Microsoft Office
  • Positive learning process
  • Excellent communication
  • File/records maintenance
  • Customer focused
  • Results-oriented
  • Time management skills 
  • Quick learner 
  • Customer Satisfaction 
  • Leadership 
  • Shipping and receiving
  • Resolving errors
  • Multitasking and prioritization
  • Event coordination
  • Schedule management 
  • Problem resolution
  • Professional and mature
  • Resourceful
  • Sales monitoring
  • Product and service knowledge
  • Customer rapport 
  • Verbal and written communication
  • Flexible
  • Excellent multi-tasker
  • Organized
  • Detail-oriented
  • Dedicated team player
  • Personnel training and development
  • Reliable and dependable
Experience
06/2000 to 06/2005 Service Advisor Western States Cat | Jackson, WY,
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Explained the amount that would be charged for services and provided detailed answers to customer questions.
  • Ensured that incidents were escalated immediately to remain compliant with the company's standard procedures and processes.
  • Assisted customers by finding special products and services to meet their needs.
  • Notified customers about sales and promotions that were applicable to their company. 
  • Served as liaison between customers and other departments in the branch. 

07/2006 to 09/2018 Service Administrator Cummins Bridgeway | Fresno, CA,
  • Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
  • Researched issues in the company's computer system regarding product damage and incorrect invoices.
  • Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
  • Regularly updated the customer service database to reflect new information including address changes and contact details.
  • Handled the scheduling of customer repairs for 30+ technicians daily.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Trained new employees on company systems and service level standards.
  • Served as liaison between customers and other departments.
  • Communicated all equipment or repair needs or issues to appropriate supervisors.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Recommended and helped customers select equipment based on their needs.
  • Processed an average of 60 invoices each day in a timely and accurate manner.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Attended local and regional training classes product development training as defined by territory needs.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Trained 200+  employees on new operating system.
  • Created new processes and systems for increasing customer service satisfaction.
  • Extended customer contracts, offering discounts and promotions to ensure high customer retention rates.
  • Sought opportunities to up-sell and add-on additional equipment.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Attended team meetings each month to voice concerns and offer constructive feedback to others.
  • Informed customers about all product lines and services offered by the company.
  • Built and maintained effective relationships with peers and upper management.
  • Oversaw all daily operations of 30+ technicians.
  • Offered direction and gave constructive feedback to motivate team members.
  • Organized the office by 6S standards.
  • Interacted with salesmen and customer service reps to expedite orders and service needs.
  • Kept current on market and product trends to effectively answer customer questions.
  • Compiled weekly and monthly reports and records for managers.
  • Fielded an average of 25 customer service calls per day.
09/2018 to Current Warranty Administrator Group 1 Automotive | Columbus, GA,
  • Stayed up to date on factory announcements and recalls.
  • Managed logistics of incoming and outgoing components shipments.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Organized claims paperwork and booked appointments with customers.
  • Dispersed incoming mail to correct recipients throughout the office.
Education and Training
Expected in 1994 to to High School Diploma | Calvary Christian School, Charlotte, NC GPA:

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Resume Overview

School Attended

  • Calvary Christian School

Job Titles Held:

  • Service Advisor
  • Service Administrator
  • Warranty Administrator

Degrees

  • High School Diploma

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