LiveCareer-Resume

service advisor resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Determined professional effectively talented in customer service and sales. Considered valuable member of any team and driven to work hard. Seeking management position where outstanding expertise can be used to help company boost success to broader heights.

Skills
  • Service estimates
  • Call Center Operations
  • Shipping and receiving understanding
  • Credit card payment processing
  • Inbound and Outbound Calling
  • Customer relations
  • Quality control
  • Quality assurance controls
  • High-energy attitude
  • Schedule mastery
  • Product organization
  • Conflict mediation
  • Employee coaching
  • Direct sales
Experience
04/2018 to Current Service Advisor Lazy Days Rv | Aurora, CO,
  • Created new departmental procedures manual
  • Assessed organizational training needs
  • Met monthly sales go in my departments 10 out of 12 months of the year
  • Quickly gained access to store keys becoming a manger on duty
  • Comp
  • Over previous year in lumber department was 80% due to exceptional sales
  • O Created new departmental procedures to drive in stock
  • Assessed organizational training needs
  • Marketing
  • Implemented marketing strategies which resulted in 30% growth of customer base
  • Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual
  • Met monthly sales go in my departments 10 out of 12 months of the year
  • Quickly gained access to store keys becoming a manger on duty
  • Process Improvement
  • Reated new departmental procedures manual
  • Assessed organizational training needs
  • Marketing
  • Implemented marketing strategies which resulted in 30% growth of customer base
  • Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual
  • Pushed long and hard to become a shift leader
  • Making sure we always meet our quota and go beyond customer service to make sure the customer is fully satisfied
  • Always greeting customers upon entrance and exlt making sure they leave happy with their purchase
  • Also took charge and managed store associates, making sure we all
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
09/2017 to 04/2018 Production Manager Ameripride Services, Inc. | Topeka, KS,
  • Managed materials to meet production goals and specific customer demands.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Revamped positions and workflow based on individual abilities and production targets.
03/2013 to 09/2017 Department Supervisor Continental | Urbana, IL,
  • Trained and mentored new associates on department policies and procedures.
  • Supervised 3-9 employees in department and delegated each one with tasks and responsibilities.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Put together store's large displays.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Achieved sales goals and business objectives by motivating staff and promoting seasonal product.
08/2011 to 02/2013 Shift Leader Mccoy's Building Supply | Corsicana, TX,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
Education and Training
Expected in 06/2012 High School Diploma | Mansfield Timberview High School, Arlington, TX GPA:
Expected in Associate of Science | Criminal Justice Tarrant County College District, Arlington, TX GPA:

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Resume Overview

School Attended

  • Mansfield Timberview High School
  • Tarrant County College District

Job Titles Held:

  • Service Advisor
  • Production Manager
  • Department Supervisor
  • Shift Leader

Degrees

  • High School Diploma
  • Associate of Science

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