Determined professional effectively talented in customer service and sales. Considered valuable member of any team and driven to work hard. Seeking management position where outstanding expertise can be used to help company boost success to broader heights.
Skills
Service estimates
Call Center Operations
Shipping and receiving understanding
Credit card payment processing
Inbound and Outbound Calling
Customer relations
Quality control
Quality assurance controls
High-energy attitude
Schedule mastery
Product organization
Conflict mediation
Employee coaching
Direct sales
Experience
Service Advisor, 04/2018 - Current Lazy Days Rv – Aurora, CO,
Created new departmental procedures manual
Assessed organizational training needs
Met monthly sales go in my departments 10 out of 12 months of the year
Quickly gained access to store keys becoming a manger on duty
Comp
Over previous year in lumber department was 80% due to exceptional sales
O Created new departmental procedures to drive in stock
Assessed organizational training needs
Marketing
Implemented marketing strategies which resulted in 30% growth of customer base
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual
Met monthly sales go in my departments 10 out of 12 months of the year
Quickly gained access to store keys becoming a manger on duty
Process Improvement
Reated new departmental procedures manual
Assessed organizational training needs
Marketing
Implemented marketing strategies which resulted in 30% growth of customer base
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual
Pushed long and hard to become a shift leader
Making sure we always meet our quota and go beyond customer service to make sure the customer is fully satisfied
Always greeting customers upon entrance and exlt making sure they leave happy with their purchase
Also took charge and managed store associates, making sure we all
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Documented and scoped actions taken to resolve issues after service calls.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Consulted with clients to outline options and obtain permission to proceed with service.
Updated customer accounts in computer system, submitted payments and changed personal details.
Production Manager, 09/2017 - 04/2018 Ameripride Services, Inc. – Topeka, KS,
Managed materials to meet production goals and specific customer demands.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Revamped positions and workflow based on individual abilities and production targets.
Department Supervisor, 03/2013 - 09/2017 Continental – Urbana, IL,
Trained and mentored new associates on department policies and procedures.
Supervised 3-9 employees in department and delegated each one with tasks and responsibilities.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Organized and completed weekly schedules to ensure each shift was adequately covered.
Put together store's large displays.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Monitored sales performance through analysis of sales reports and comparison shopping.
Achieved sales goals and business objectives by motivating staff and promoting seasonal product.
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